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J
Rating: 5 out of 5
Delivery time and product quality impeccable
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
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A
Rating: 5 out of 5
Tb
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F
Rating: 5 out of 5
Perfect!
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B
Rating: 5 out of 5
Good products, fast delivery!
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J
Rating: 5 out of 5
Very well, package arrived well and in accordance with what I had requested
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X
Rating: 5 out of 5
Excellent, nothing to complain about.
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J
Rating: 5 out of 5
Delighted
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J
Rating: 2 out of 5
One of the 2 truffles was dry, so not of quality
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Response from Plantin
Hello,
We are sorry to learn that one of the truffles received did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.
We take your feedback seriously.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sorry to learn that one of the truffles received did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.
We take your feedback seriously.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
N
Rating: 5 out of 5
Very happy to have received my package on time
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P
Rating: 1 out of 5
package not received
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D
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
Fast delivery time, product perfectly packaged. Finally, the truffles were very good!
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P
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Everything is perfect
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F
Rating: 5 out of 5
Package arrived in good condition Followed the instructions All good
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C
Rating: 1 out of 5
All recommendations are perfect except for taking the truffles out of the cold at least an hour before... I did everything: garlic, Jerusalem artichokes, cream, butter, leeks, and truffle oil... except that nothing indicates that they should be taken out well in advance... So I ruined my dish, my pleasure, my surprise with wine wow... sniff
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Response from Plantin
Hello,
We are sincerely sorry to hear about your disappointment, especially given the care taken in your preparation.
Regarding the use of truffle, it is indeed not necessary to leave it at room temperature for long. On the contrary, we generally recommend taking it out of the refrigerator and grating or cutting it immediately, in order to best preserve its aromas.
The expression of the truffle also depends a lot on its use (heat of the dish, moment of incorporation, contact with a fatty substance...), which can sometimes strongly influence the final result.
In this type of situation, the best thing is to contact us directly in advance, so that we can assist you and give you advice tailored to your recipe.
We remain at your disposal to discuss with you and find a solution.
Best regards,
The Plantin team
We are sincerely sorry to hear about your disappointment, especially given the care taken in your preparation.
Regarding the use of truffle, it is indeed not necessary to leave it at room temperature for long. On the contrary, we generally recommend taking it out of the refrigerator and grating or cutting it immediately, in order to best preserve its aromas.
The expression of the truffle also depends a lot on its use (heat of the dish, moment of incorporation, contact with a fatty substance...), which can sometimes strongly influence the final result.
In this type of situation, the best thing is to contact us directly in advance, so that we can assist you and give you advice tailored to your recipe.
We remain at your disposal to discuss with you and find a solution.
Best regards,
The Plantin team
F
Rating: 5 out of 5
Speed and quality are on point!
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B
Rating: 5 out of 5
As usual, great
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P
Rating: 5 out of 5
Without a doubt, to recommend
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M
Rating: 5 out of 5
exceptional, top quality, top packaging, top speed - The selected truffles are top, clean, well cut. Bravo!!
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G
Rating: 5 out of 5
Professional and dedicated service, top quality of products ( black truffles ) , smooth delivery to Belgium = satisfaction all over! Congratulations . Guy Timmermans
J
Rating: 5 out of 5
Great
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N
Rating: 5 out of 5
Fast shipping, quality product
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C
Rating: 5 out of 5
I am disappointed regarding the quality of the truffle, the taste is not there!!
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C
Rating: 5 out of 5
top price and quality
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D
Rating: 5 out of 5
Excellent products. Very nice quality and careful packaging.
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A
Rating: 4 out of 5
Very good service. Delicious truffles but I have had more delicious ones.
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A
Rating: 5 out of 5
What a flavor! What a taste! Thank you a thousand times for these magnificent truffles…
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F
Rating: 5 out of 5
very fast delivery, perfect packaging. Very tasty product
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F
Rating: 4 out of 5
I vacuum sealed the truffles so I will see when I prepare them
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V
Rating: 5 out of 5
the truffles were very good and the package arrived quickly.
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F
Rating: 5 out of 5
2nd experience that was more convincing: truffles more aromatic than the first time
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S
Rating: 5 out of 5
Top
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F
Rating: 4 out of 5
Serious and responsible company
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J
Rating: 5 out of 5
Always very good !!
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A
Rating: 5 out of 5
Never disappointed with the quality of the products. I recommend!
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M
Rating: 5 out of 5
Fast delivery, product of great quality.
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M
Rating: 5 out of 5
Over the years, the quality of the products remains constant, the prices are no surprise compared to the market and the delivery is top-notch. Never disappointed with Plantin.
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J
Rating: 5 out of 5
top
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C
Rating: 5 out of 5
Fast delivery and great products.
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