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J
Rating: 5 out of 5
very good
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
All reviews
S
Rating: 5 out of 5
Top packaging and very good quality products! We enjoyed it!
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F
Rating: 5 out of 5
Super reactive, very good
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P
Rating: 5 out of 5
Very fast shipping. Perfect packaging. Good conditioning.
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M
Rating: 3 out of 5
Well packaged and delivered on time, well protected. I regret that TWO JARS of the same product are not airtight and that the very strong smell of the truffle diffuses throughout the cupboard, and even beyond, even when putting the jars in another Tupperware-type box. This has never happened to me and it is not pleasant, nor for the persistent smell (a house scented with truffle why not but it is not my choice). There has clearly been a problem... I was waiting thinking it might be the transport, or other products that had touched in the factory, I cleaned the outside of the jars but nothing to do.
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Response from Plantin
Hello,
Thank you for your feedback and for your positive remarks regarding the packaging and delivery.
However, we are sorry to hear about the inconvenience encountered with these two jars. Our containers are normally designed to be perfectly airtight, and the situation you describe does not correspond to our usual standards. As truffles are naturally very fragrant, an odor diffusion can be accentuated in case of a lack of airtightness.
Your feedback concerns us and deserves to be verified.
If you wish, we invite you to write to us at [email protected]
specifying your order number, and if possible, attaching photos. We can then analyze the situation and assist you (exchange or commercial gesture).
Best regards,
The Plantin team
Thank you for your feedback and for your positive remarks regarding the packaging and delivery.
However, we are sorry to hear about the inconvenience encountered with these two jars. Our containers are normally designed to be perfectly airtight, and the situation you describe does not correspond to our usual standards. As truffles are naturally very fragrant, an odor diffusion can be accentuated in case of a lack of airtightness.
Your feedback concerns us and deserves to be verified.
If you wish, we invite you to write to us at [email protected]
specifying your order number, and if possible, attaching photos. We can then analyze the situation and assist you (exchange or commercial gesture).
Best regards,
The Plantin team
H
Rating: 5 out of 5
Fast shipping, well packaged. Quality products (especially dried morels)
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G
Rating: 5 out of 5
Good quality
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E
Rating: 5 out of 5
EXCELLENT
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W
Rating: 5 out of 5
Perfect at all levels!
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M
Rating: 5 out of 5
Always satisfied with the quality of the truffles. Fast shipping, fair price.
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S
Rating: 1 out of 5
The product is okay, the delivery time is also fine, but the final delivery by the parcel delivery service, DPD, was unacceptable. There was no delivery attempt, the package was immediately deposited at a pickup point that has very limited opening hours. I struggled to get the package there. I recommend: choose another delivery service. Best regards, TH
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P
Rating: 5 out of 5
fast and efficient service
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A
Rating: 5 out of 5
Product "carpaccio...." discovered through a gift box. Now, it's me who offers it! Fabulous. The jar of dried mushrooms is also very good.
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J
Rating: 2 out of 5
The truffles have little taste. We do not even know the origin of said truffles. Great disappointment.
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S
Rating: 5 out of 5
-
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J
Rating: 5 out of 5
perfect in every way
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J
Rating: 5 out of 5
The box arrived well and quickly. I haven't tasted it yet but as soon as I do, I will give a taste review.
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P
Rating: 3 out of 5
Package arrived quickly, weight higher than promised, truffles fresh and in good condition, but... little smell and little taste.
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback and for your positive remarks regarding the delivery, weight, and freshness of the truffles.
However, we are sorry that the aromatic intensity did not fully meet your expectations. As truffles are a natural and living product, their smell and taste can vary depending on their maturity and harvest period.
We take your remark seriously.
If you wish, we can discuss this matter.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Thank you for taking the time to share your feedback and for your positive remarks regarding the delivery, weight, and freshness of the truffles.
However, we are sorry that the aromatic intensity did not fully meet your expectations. As truffles are a natural and living product, their smell and taste can vary depending on their maturity and harvest period.
We take your remark seriously.
If you wish, we can discuss this matter.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
A
Rating: 3 out of 5
Truffles with little smell and not much taste. I am disappointed!
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Response from Plantin
We are sincerely sorry to hear about your disappointment. The truffle is a natural product whose intensity can vary depending on maturity and harvest period, but we completely understand your expectations in terms of aroma and taste.
We invite you to contact our customer service so that we can discuss in more detail and offer you an appropriate solution.
Your satisfaction remains our priority and we will do what is necessary to find a positive outcome to this situation.
We invite you to contact our customer service so that we can discuss in more detail and offer you an appropriate solution.
Your satisfaction remains our priority and we will do what is necessary to find a positive outcome to this situation.
B
Rating: 1 out of 5
Truffles with smell but no taste! I expect an appropriate reaction from your quality service. The truffles are available for testing!
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Response from Plantin
Hello,
We are sorry to hear that the taste intensity of the truffles did not meet your expectations.
Our truffles are selected and carefully controlled in our workshops before shipping. As truffles are a natural and living product, there can sometimes be a difference between the intensity of the aroma and that of the taste, depending on their maturity and use.
We take your remark very seriously.
If you wish, we invite you to write to us at [email protected]
specifying your order number. We can then arrange a return so that our quality service can conduct an analysis and assist you as best as possible.
Best regards,
The Plantin team
We are sorry to hear that the taste intensity of the truffles did not meet your expectations.
Our truffles are selected and carefully controlled in our workshops before shipping. As truffles are a natural and living product, there can sometimes be a difference between the intensity of the aroma and that of the taste, depending on their maturity and use.
We take your remark very seriously.
If you wish, we invite you to write to us at [email protected]
specifying your order number. We can then arrange a return so that our quality service can conduct an analysis and assist you as best as possible.
Best regards,
The Plantin team
P
Rating: 5 out of 5
Easy order, fast shipping and high quality product
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J
Rating: 1 out of 5
The products are good but the Chronopost service is catastrophic. Sent this Monday and nothing received today. Maybe tomorrow Friday. To be continued.
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Response from Plantin
Hello,
Thank you for your feedback and for your positive remark regarding our products.
However, we are sorry for the difficulties encountered with the carrier. After verification, your order has indeed been shipped and delivered, and the delay seems to be related to the delivery service.
We understand that this can be inconvenient, especially for fresh products, and we sincerely regret it.
Please feel free to write to us at [email protected]
if you would like us to provide a more precise update on your case.
Best regards,
The Plantin team
Thank you for your feedback and for your positive remark regarding our products.
However, we are sorry for the difficulties encountered with the carrier. After verification, your order has indeed been shipped and delivered, and the delay seems to be related to the delivery service.
We understand that this can be inconvenient, especially for fresh products, and we sincerely regret it.
Please feel free to write to us at [email protected]
if you would like us to provide a more precise update on your case.
Best regards,
The Plantin team
W
Rating: 5 out of 5
quality products !!
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A
Rating: 1 out of 5
No, I haven't received my package!!! Where is the package?? Thank you. Send me a message! I am deaf!!
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Response from Plantin
Hello,
We are sorry for this situation.
In order to verify the tracking of your package, please contact us in writing at [email protected]
, providing your order number.
We will follow up with you as soon as we receive your message.
Best regards,
The Plantin team
We are sorry for this situation.
In order to verify the tracking of your package, please contact us in writing at [email protected]
, providing your order number.
We will follow up with you as soon as we receive your message.
Best regards,
The Plantin team
J
Rating: 5 out of 5
Order placed in early afternoon, received the next morning. Quality product.
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M
Rating: 3 out of 5
One of the truffles was very average, no taste, all black. As if it had been frozen.
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J
Rating: 5 out of 5
Perfect truffles, superb quality.
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M
Rating: 5 out of 5
Top product
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M
Rating: 5 out of 5
Well received, fast delivery, Quality *****
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J
Rating: 4 out of 5
Very beautiful truffles, superb smell and taste but with a skin a bit too dry.
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P
Rating: 5 out of 5
Top products, careful packaging.
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C
Rating: 5 out of 5
Impeccable package. We would like to receive more precise information about the delivery time earlier.
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P
Rating: 5 out of 5
Exceptional product The ordered truffles arrived on time. I will reorder.
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C
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Excellent fresh product, very well packaged, fast shipping and top preservation! Highly recommended.
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T
Rating: 5 out of 5
excellent product
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L
Rating: 4 out of 5
Delivery was on time, and the truffle was very fine!
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M
Rating: 5 out of 5
Excellent products.
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C
Rating: 2 out of 5
The order was not delivered completely, despite the complaint there was no response. Too bad.
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C
Rating: 5 out of 5
Excellent product, the taste is of great finesse.
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