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A
Rating: 5 out of 5
deadline respected and good delivery
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Customer reviews of Pure Deco
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 732 published reviews
Summary of reviews
Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
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A
Rating: 5 out of 5
I am very satisfied, the delivery was on time and the table is magnificent.
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A
Rating: 3 out of 5
Very nice suspension, but the attachment system *** is clearly insufficient for the weight of the suspension (5 kg). This fixing was not photographed on the site. I had to buy a much larger and sturdier fixing. The price being already quite high, the suspension should be provided with an adequate fixing and not a very low-quality plastic thing.
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A
Rating: 4 out of 5
the products were delivered very quickly, products conform to the description, I can't wait to set them up!
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A
Rating: 5 out of 5
Very good feedback after purchase and fast delivery of the product. :) I am very satisfied.
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A
Rating: 5 out of 5
Item received quickly and protected in the package, no leaks or damaged bottles.
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A
Rating: 5 out of 5
Very good: nice product and speed
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A
Rating: 5 out of 5
Fast and perfect
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A
Rating: 5 out of 5
Satisfied very good quality
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A
Rating: 5 out of 5
still waiting for my products.
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A
Rating: 5 out of 5
we are very happy with our first order: super fast delivery and well packed
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A
Rating: 5 out of 5
serious and fast
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A
Rating: 5 out of 5
Efficient, fast
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A
Rating: 4 out of 5
Very good. However, little information on the delivery date and tracking after the order. In any case, I will use the online store while waiting for the seller at the store in Toulouse to be more friendly, motivated, and competent. If I ordered online, it's to avoid dealing with him. I live a few km from the store.
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A
Rating: 4 out of 5
all good! everything delivered on time
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A
Rating: 5 out of 5
- fast shipping - very good information on package tracking
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A
Rating: 3 out of 5
no problem with the site but my package was left on the sidewalk in front of the building!!! lucky that the caretaker was out at that moment Unacceptable for the Post, to be followed up.
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A
Rating: 5 out of 5
fast and efficient
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A
Rating: 5 out of 5
Quick processing, perfect. Good communication
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A
Rating: 5 out of 5
Fast delivery, perfect order.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 5 out of 5
I recommend this site, Quality products that match the visuals on the site, fast delivery and well-packaged products
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A
Rating: 2 out of 5
Hello, we are disappointed with the product we purchased, as we just installed them and the bulbs are all scratched. So it looks much worse.
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Response from Pure Deco
Hello, I am carefully noting your comment. We are very surprised because the filament bulbs you ordered are very popular. We could have considered an exchange if you had shared this comment with our customer service, but we have no information from you. Furthermore, I see that your order dates back to early November 2014 and your comment is from January 30, 2015, which does not allow us to proceed with an exchange. In the future, we recommend that you contact our customer service upon delivery of your orders because, concerned about your satisfaction, we always try to find a solution. Best regards, The Pure Deco Customer Service
A
Rating: 5 out of 5
Very good, friendly, punctual, takes care of customers
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A
Rating: 5 out of 5
Fast delivery, shipping costs a bit expensive
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A
Rating: 5 out of 5
Good product choice Fast delivery Fragile package well packed
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A
Rating: 5 out of 5
Excellent decoration site and ultra-fast order. All positives.
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A
Rating: 4 out of 5
Nothing to complain about, everything was perfect and simple.
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A
Rating: 5 out of 5
Everything is beautiful. Thank you.
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A
Rating: 5 out of 5
Fast and efficient.
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A
Rating: 4 out of 5
Good product!
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A
Rating: 5 out of 5
Very fast delivery.
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A
Rating: 5 out of 5
Very good.
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A
Rating: 1 out of 5
I placed 2 orders, I immediately returned the items that did not suit me and I cannot get a refund. However, I have proof from the colissimo service that my package arrived at its destination. I am not getting any satisfactory response from them.
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Response from Pure Deco
Dear Customer, As indicated in our various exchanges, we confirm that we have not received your order return. My colleague from Customer Service left you a voicemail to discuss this directly with you, inviting you to contact your carrier. Best regards, The Pure Deco Customer Service
A
Rating: 5 out of 5
Good quality product and quick reception!
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A
Rating: 5 out of 5
Quality product that matches the description. Fast delivery. Very good!
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A
Rating: 5 out of 5
Very fast, top.
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A
Rating: 3 out of 5
Packaging issue, the product arrived scratched.
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Response from Pure Deco
Hello, After research, it seems that you did not contact us about this, which is regrettable because we could have considered a solution and spared you a negative opinion of Pure Deco. Our Customer Service recently contacted you, we hope to have additional information from you to quickly find a solution. Best regards, The Pure Deco Customer Service
A
Rating: 4 out of 5
Fast shipping and product compliant with the order. Nothing to complain about.
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A
Rating: 1 out of 5
I returned items that did not suit me, I have not been refunded even though I have proof of my return by colissimo and proof that it was delivered. I was not informed of the necessity to obtain a return number.
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Response from Pure Deco
Dear Customer, As indicated in our various exchanges, we confirm that we have not received your order return. My colleague from Customer Service left you a voicemail to discuss this directly with you, inviting you to contact your carrier. Best regards, The Pure Deco Customer Service