Customer reviews of R2MS

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 265 published reviews
5 222 84% 4 23 9% 3 12 5% 2 5 2% 1 3 1%

Summary of reviews

R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.

All reviews

D
Didier E.
Rating: 4 out of 5
following a purchase from 14/11/2024
Great choice of parts at a reasonable price. Delay a bit long because I think they don't have stock but everything else is perfect
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Patrick V.
Rating: 5 out of 5
following a purchase from 27/10/2024
very good delivery as expected
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Abdelhamid M.
Rating: 5 out of 5
following a purchase from 28/11/2024
Top top top top
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Juan B.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very good except for a bit of waiting time for delivery, especially with the parts that are not in stock.
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Patrick H.
Rating: 5 out of 5
following a purchase from 29/10/2024
Ultra fast reception... very good
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Philippe G.
Rating: 5 out of 5
following a purchase from 26/10/2024
Very professional
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D
Denis G.
Rating: 5 out of 5
following a purchase from 14/10/2024
Very serious. Telephone reception and information provided are top-notch Plus very reasonable prices. I recommend
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Pascale F.
Rating: 5 out of 5
following a purchase from 16/10/2024
The package arrived in good condition - we will recommend.
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Laurent M.
Rating: 5 out of 5
following a purchase from 13/10/2024
Product fits the machine delivery within the week
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Bsmat D.
Rating: 5 out of 5
following a purchase from 15/10/2024
Nothing to report, perfect
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Jean Jacques M.
Rating: 5 out of 5
following a purchase from 14/10/2024
Nothing to report everything is perfect
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S
Sauve S.
Rating: 5 out of 5
following a purchase from 09/10/2024
fast / simple
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E
Emmanuel B.
Rating: 5 out of 5
following a purchase from 17/09/2024
Very good site
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Angeloni D.
Rating: 5 out of 5
following a purchase from 18/09/2024
Perfect
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Pascale F.
Rating: 2 out of 5
following a purchase from 22/08/2024
bad
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Response from R2MS
Hello, We are very surprised by your review since following your complaint email, on the same day I indicated to you "Your complaint is under review. We will get back to you as soon as possible." I think you will understand that we are obliged to verify before we can respond to you. Sincere regards,
A
Adeline P.
Rating: 5 out of 5
following a purchase from 23/08/2024
Very good relationship with the sales service. Extremely competent!! Since the part was no longer available, they contacted me to find a solution. I highly recommend this professional!
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Jean-Pierre A.
Rating: 5 out of 5
following a purchase from 02/09/2024
Compliant with the original product
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Jean Pierre G.
Rating: 5 out of 5
following a purchase from 01/08/2024
excellent, always good advice and speed
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G
Gilbert R.
Rating: 5 out of 5
following a purchase from 16/08/2024
Simple and precise
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L
Lopez M.
Rating: 5 out of 5
following a purchase from 21/08/2024
I was very well advised by a seller who took their time to find me the part I needed
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Bruno P.
Rating: 5 out of 5
following a purchase from 22/07/2024
Product compliant
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A
Armel D.
Rating: 4 out of 5
following a purchase from 17/07/2024
Nothing to say except that the delivery is a bit long and DPD is not easy when you are at work.
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Ibrahim K.
Rating: 5 out of 5
following a purchase from 31/07/2024
Good
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Philippe N.
Rating: 5 out of 5
following a purchase from 16/07/2024
The site is very well designed. And the customer service is really exceptional. Very satisfied!
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Laurent B.
Rating: 5 out of 5
following a purchase from 17/07/2024
part compliant and efficient shipping
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Stéphane K.
Rating: 5 out of 5
following a purchase from 04/07/2024
Perfect thank you very much!!
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Serradj K.
Rating: 5 out of 5
following a purchase from 11/06/2024
Much faster and more professional than our historical supplier.
Courteous, human, and professional phone advice.
I recommend.
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Pierre G.
Rating: 5 out of 5
following a purchase from 23/05/2024
Serious and effective The ordered part corresponded to what I expected
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C
Clément F.
Rating: 5 out of 5
following a purchase from 17/05/2024
many spare parts!
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Claude A.
Rating: 5 out of 5
following a purchase from 26/04/2024
Hello, very good, thank you, fast
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Lionel D.
Rating: 5 out of 5
following a purchase from 18/04/2024
EASY TO FIND ITEMS
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M
Michel L.
Rating: 5 out of 5
following a purchase from 11/04/2024
Effective and precise, not to mention the thoughtful advice given very cordially over the phone prior to the order. This reassures both the reality of a responsible French company and the technical validity of the choice of spare parts.
Thank you
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Said A.
Rating: 5 out of 5
following a purchase from 08/04/2024
very good
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Alexandre G.
Rating: 5 out of 5
following a purchase from 26/03/2024
Simple order, careful and compliant delivery. Very good!
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Cédric G.
Rating: 5 out of 5
following a purchase from 05/04/2024
PERFECT
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Christelle B.
Rating: 4 out of 5
following a purchase from 12/03/2024
Very good!
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Les Lavandes N.
Rating: 5 out of 5
following a purchase from 15/03/2024
speed, efficiency, product conforms, very well packaged I would recommend
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Antonio R.
Rating: 4 out of 5
following a purchase from 13/03/2024
Very clear site.. Good product information..
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Paul G.
Rating: 3 out of 5
following a purchase from 31/01/2024
easy to find the right part Delivery time very, had to follow up to get things moving
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Philippe B.
Rating: 5 out of 5
following a purchase from 07/03/2024
perfect
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