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A
Rating: 5 out of 5
Great customer service and fast delivery!
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Customer reviews of RACER 1927
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 087 published reviews
Summary of reviews
RACER 1927 consistently delivers through fast, reliable shipping and well-packaged orders, with many customers praising the speed from ordering to delivery and the accuracy of product descriptions. The product quality stands out, particularly with gloves praised for fit, flexibility, grip, and protective feel, as well as overall durability and material feel. The shopping experience is described as easy to navigate, clear, and user-friendly, with responsive customer service and straightforward return processes noted in several interactions. Customers also highlight consistent availability of detailed product information and the site’s efficient handling of exchanges and repairs, contributing to a dependable, satisfying shopping experience.
All reviews
A
Rating: 5 out of 5
Perfect thank you!
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A
Rating: 5 out of 5
Simple order, fast delivery, product as described. Nothing to report
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A
Rating: 2 out of 5
one of my order was cancelled and i emailed about it and i still have not received the reply. it is about regarding the refund of the cancelled order.
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Response from RACER 1927
Dear Sir,
The refund of your order has been done on your credit card.
Unfortunately your email went directly in our spams.
Best regards,
The refund of your order has been done on your credit card.
Unfortunately your email went directly in our spams.
Best regards,
A
Rating: 1 out of 5
I ordered gloves and the site charged me shipping fees between France and Canada of 42.50 euros. Upon receipt, I see that the package was posted in Montreal while I live in Quebec: I therefore paid international shipping fees for a national shipment 280 km from my home. This is dishonest!
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Response from RACER 1927
Hello Sir,
First of all, we thank you for your purchase on our website.
The delivery was indeed made via our warehouse in Montreal where we had just received the model you ordered.
In a concern for quality of service, we decided to ship directly from Canada rather than from France, which would have extended the delivery times of your order for which you would have seen customs fees applied of an amount of 18% of the product value.
In other words, your pair of gloves cost you 234.13 EUR shipping fees included instead of 460 CAD taxes included if you had bought it from one of our resellers in Canada.
We apologize for the confusion created and inform you that a refund of 20 EUR (amount that would have been charged to you from Canada) has just been made.
Best regards,
First of all, we thank you for your purchase on our website.
The delivery was indeed made via our warehouse in Montreal where we had just received the model you ordered.
In a concern for quality of service, we decided to ship directly from Canada rather than from France, which would have extended the delivery times of your order for which you would have seen customs fees applied of an amount of 18% of the product value.
In other words, your pair of gloves cost you 234.13 EUR shipping fees included instead of 460 CAD taxes included if you had bought it from one of our resellers in Canada.
We apologize for the confusion created and inform you that a refund of 20 EUR (amount that would have been charged to you from Canada) has just been made.
Best regards,
A
Rating: 5 out of 5
Fast and simple, the items are of excellent quality and sturdy
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A
Rating: 5 out of 5
Nothing to complain about. Package delivered on time
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A
Rating: 5 out of 5
context: cold hands
I therefore ordered the urban mobility heated gloves in size S, great!
the gloves heat up quickly
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I therefore ordered the urban mobility heated gloves in size S, great!
the gloves heat up quickly
A
Rating: 5 out of 5
Thank you!
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A
Rating: 5 out of 5
Size guide slightly underestimating, take one size up. Very good customer service
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A
Rating: 5 out of 5
Super
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A
Rating: 5 out of 5
no.
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A
Rating: 5 out of 5
Very fast delivery, products conform to the description. Great.
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A
Rating: 5 out of 5
Very beautiful gloves.
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A
Rating: 5 out of 5
Very fast delivery. Thank you
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A
Rating: 5 out of 5
Best gloves I ever had.
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A
Rating: 5 out of 5
Fast delivery. Nothing to complain about
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A
Rating: 5 out of 5
Order received in very quick time! Quality gloves and very well made
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A
Rating: 4 out of 5
small problem using my account to order, but very well managed by phone
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A
Rating: 5 out of 5
very good serious site regarding deadlines and the products received
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A
Rating: 5 out of 5
Everything ok
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A
Rating: 3 out of 5
Nothing to say about the product faithful to the description
However, delivery time not respected order on September 10 delivery on the 21
Not seeing anything arrive on the 17 I called and they told me that due to a computer bug the order had not been sent!
I have the impression that if I had not contacted them it would not have been resolved!
The product is good, the delivery be better organized
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However, delivery time not respected order on September 10 delivery on the 21
Not seeing anything arrive on the 17 I called and they told me that due to a computer bug the order had not been sent!
I have the impression that if I had not contacted them it would not have been resolved!
The product is good, the delivery be better organized
A
Rating: 5 out of 5
The ultimate!
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A
Rating: 5 out of 5
Racer Gloves is clearly the best brand of road equipment. I wanted to buy gloves at first at Zara or H&M, but at racergloves the gloves are not only of better quality and it feels so good to buy handmade, from a French company, with a real ethic! I can only recommend
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A
Rating: 5 out of 5
So well detailed by discipline.
Bonus: someone took the time to call me (because delivery at my workplace) to check that the knee pads were indeed for MTB and not a work protection to avoid making a range mistake. Very professional
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Bonus: someone took the time to call me (because delivery at my workplace) to check that the knee pads were indeed for MTB and not a work protection to avoid making a range mistake. Very professional
A
Rating: 5 out of 5
THANK YOU
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A
Rating: 1 out of 5
Delivery not satisfactory at all!!!
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Response from RACER 1927
Hello,
You report that this item ordered in Chrono-post was not delivered on time.
Indeed, a bug in the carrier's software caused the package to return to our warehouses after several days.
As soon as it returned to our warehouses, your package was sent out again via DHL.
We apologize for the inconvenience caused and please contact customer service for a refund of your shipping costs.
Sportingly
The RACER team
You report that this item ordered in Chrono-post was not delivered on time.
Indeed, a bug in the carrier's software caused the package to return to our warehouses after several days.
As soon as it returned to our warehouses, your package was sent out again via DHL.
We apologize for the inconvenience caused and please contact customer service for a refund of your shipping costs.
Sportingly
The RACER team
A
Rating: 5 out of 5
The delivery went very well and was very fast.
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A
Rating: 5 out of 5
Very good, quick and careful shipping
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Amazingly fast delivery to the UK and a fair price for an excellent product
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A
Rating: 5 out of 5
Not tested yet but delivery was very fast and visually the material is of super quality
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A
Rating: 5 out of 5
Fast delivery (within 2 days from France to the Netherlands)
Son is happy with Racer Body protector.
Looks good, feels good.
Very good
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Son is happy with Racer Body protector.
Looks good, feels good.
Very good
A
Rating: 5 out of 5
Excellent customer service, Matthieu is very pleasant and attentive. The precision glove is perfect. €10 discount voucher and delivery was fast.
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A
Rating: 5 out of 5
good
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A
Rating: 5 out of 5
Completely satisfied with my purchase.
Efficient site with realistic rendering of products, easy navigation. Delivery in 2-3 days.
As the first gloves were too big, I was able to test customer service: return declaration, label editing, efficient credit system. And new delivery in 3 days
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Efficient site with realistic rendering of products, easy navigation. Delivery in 2-3 days.
As the first gloves were too big, I was able to test customer service: return declaration, label editing, efficient credit system. And new delivery in 3 days
A
Rating: 5 out of 5
Good shopping experience. A bit more information and details about the product before purchase would be welcome.
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A
Rating: 5 out of 5
Good products, fast and careful delivery
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A
Rating: 5 out of 5
Very well done
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A
Rating: 4 out of 5
Pleasant and easy-to-use site
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