Hello Jane, thank you for your feedback.
We sincerely apologize for the difficulties encountered with the carrier, which are completely independent of our will.
We are sorry to hear that you received a damaged bag. Please know that we take great care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, please do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us. This will allow us to file a complaint with the carrier.
Unfortunately, we have no record of a message regarding your delivery problem. We invite you to contact us again so that we can provide you with a prompt response.
You can reach us at 02 33 91 35 60 (then press #2) or write to us at
[email protected].
See you soon,
The Reverdy team