Customer reviews of Evolve Europe

Trust Attestation
9,0 /10
Overall rating: 9,0 out of 10
Based on 165 published reviews

All reviews

C
charlelie C.
Rating: 5 out of 5
following a purchase from 08/01/2025
Top notch, nothing to complain about. Keep up the good work.
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Response from Evolve Europe
Thank you for your feedback. We are delighted with your satisfaction and will continue to do our utmost to offer you the best. We hope to see you soon.
J
Jean-Yves D.
Rating: 5 out of 5
following a purchase from 05/01/2025
I really appreciate the whole evolve europ team.
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Response from Evolve Europe
Thank you for your message. The entire Evolve Europe team appreciates your support and remains at your disposal. Have a good ride and see you soon.
M
martin S.
Rating: 5 out of 5
following a purchase from 03/10/2024
Perfect, thank you.
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Response from Evolve Europe
Thanks for your feedback. Have a good ride and see you soon!
A
Alexandre D.
Rating: 5 out of 5
following a purchase from 01/12/2024
Great product. Smooth shipping. I'm waiting to see the after-sales service because of minor problems (display problem on remote control and engine overheating).
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Response from Evolve Europe
Thank you for your feedback. We are delighted that you liked the product and that the shipment went well. If you have any problems, our after-sales service will do its utmost to resolve them quickly.
Y
Yannick F.
Rating: 5 out of 5
following a purchase from 25/11/2024
Top🤙
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Response from Evolve Europe
Thanks for your feedback. Have a good ride!
T
Thomas F.
Rating: 5 out of 5
following a purchase from 21/11/2024
What excellent news that evospirit is taking over evolve. Their new range made me take the plunge and switch from switcherhp v2 to diablo bamboo. The difference is incredible quality performance silent carving comfort the diablo goes absolutely everywhere the corsa mode is ultra violent. Enormous range - I'm 90kg and with a strong ride and lots of hills, I can do over 40km. A top-notch service and support team, despite being overworked. Only small regret: no cruise control and still no ip index, but maybe that'll come one day. Bravo, it's great to have parts and service available quickly. Incredible machine
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Response from Evolve Europe
Thank you for your enthusiastic feedback and your confidence in Evo-Spirit. Switching from the Switcher HP V2 to the Diablo Bamboo is a real leap in performance, and we're delighted that you feel the full difference in terms of quality, comfort and power. We take note of your comments on the cruise control and IP rating, and will continue to innovate. Many thanks for your appreciation of our team and our after-sales service. Enjoy your ride!
S
SEBASTIEN A.
Rating: 5 out of 5
following a purchase from 15/11/2024
Very happy with my purchase. Contact by phone or email, quick answers. Top team. I recommend
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Response from Evolve Europe
Thank you for your positive feedback. We are delighted that you are satisfied with your purchase and our service. We appreciate your recommendation. Enjoy your ride!
A
Audouin D.
Rating: 3 out of 5
following a purchase from 01/11/2024
The "Europe" team is to be avoided. Completely incompetent... Fortunately, Team France is there to make up for it. Many thanks to you all.
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Response from Evolve Europe
Hello Audouin,
Thanks for the feedback, the French team has just taken over management of Evolve in Europe.
Bon ride.
F
franck L.
Rating: 5 out of 5
following a purchase from 31/10/2024
I have a GTR carbon all-terrain and a MAXFIND belt and in comparison the ride time in mode 3 is 2 hours with the belt and 1h30 for the GTR on the same tracks, so I'm pretty disappointed given the price of the GTR plus I change the BELT battery in less than 20 seconds.
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matthieu D.
Rating: 5 out of 5
following a purchase from 30/10/2024
xxxxxxxxxxx perfect
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Response from Evolve Europe
Thanks for your feedback. Have a good ride!
F
Fabien V.
Rating: 5 out of 5
following a purchase from 12/10/2024
very nice very available very professional too bad that are far from the south
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Response from Evolve Europe
Thank you for your feedback. We are delighted that our team has provided you with satisfaction. Even at a distance, we remain available to assist you. Enjoy your ride!
P
Pascal B.
Rating: 5 out of 5
following a purchase from 30/09/2024
For a tire order, I asked for advice. The team called me back very quickly to brief me. Very good advice according to my practice. Once the order was placed, the parcel arrived quickly and in very good condition. On a small note, I had validated a 24/24 clic&collect delivery so as not to be obliged to collect it from a post office in case it didn't fit in my letterbox, but in the end the post office delivered it and luckily it did fit in the box. It's strange because after checking, my delivery address was a click&collect. Thank you for your help. Pascal.
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Response from Evolve Europe
Thank you very much for your detailed feedback, Pascal. We are delighted that you were satisfied with our advice and the speed of shipping. Concerning the delivery, we understand your surprise and will check this point to avoid it happening again. Thank you for your trust and understanding. Enjoy your ride!
J
Julien L.
Rating: 4 out of 5
following a purchase from 27/09/2024
Question before purchase: answer. Question after purchase: no answer... the board is incredible, nothing to say about that. On the other hand, there's no Evolve sleeve inside as I've seen on unboxings on the net (just boxes) and no goodies (t-shirt or cap, for example...).
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Response from Evolve Europe
Thank you for your feedback. We are delighted that you are completely satisfied with the board. Concerning the follow-up after purchase, we apologize if your message remained unanswered and we remain at your disposal for any question. Accessories and goodies may vary from batch to batch. Please do not hesitate to contact us directly if you have any questions. Enjoy your ride!
L
Laurent M.
Rating: 5 out of 5
following a purchase from 23/09/2024
It was fast and compliant, perfect!
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Response from Evolve Europe
Thank you for your feedback. Glad everything went well. Have a good ride!
A
Antonio D.
Rating: 5 out of 5
following a purchase from 10/09/2024
Fast and reliable service! Great Thanks
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Response from Evolve Europe
Thank you for your feedback. We are delighted that you were satisfied with our service. See you soon and enjoy your ride!
F
Floran L.
Rating: 4 out of 5
following a purchase from 27/08/2024
Fast delivery but long availability.
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Response from Evolve Europe
Thank you for your feedback. We do our best to ensure fast delivery, and we are also working to improve the availability of our products.
L
Louis V.
Rating: 2 out of 5
following a purchase from 23/08/2024
The order went well despite a slightly long delivery and the products are of the same high quality as always. I'm sorry I had to place an order when a year ago I could find these pieces free of shipping costs and with a check up of the board in the boutique in Bailly-Romainvilliers.
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Response from Evolve Europe
Thank you for your feedback and loyalty. We do our utmost to provide the best possible service, even at a distance. Please don't hesitate to contact us if we can help in any other way. Enjoy your ride!
L
Laurent F.
Rating: 5 out of 5
following a purchase from 12/08/2024
Great seller and great products. I recommend with my eyes closed
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Response from Evolve Europe
Thank you for your feedback and trust. We are delighted that you are satisfied with our products and service. Enjoy your ride!
B
BERTHAUD E.
Rating: 5 out of 5
following a purchase from 08/08/2024
Excellent service
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Response from Evolve Europe
We are delighted with your satisfaction. We hope to see you soon!
D
David M.
Rating: 5 out of 5
following a purchase from 29/07/2024
Very efficient and fast
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Response from Evolve Europe
I'm glad you were satisfied with our service. We hope to see you soon!
E
Eric B.
Rating: 2 out of 5
following a purchase from 21/07/2024
I thought I ordered a gtx bamboo charger and the order switched to a headen charger without me having a choice. There's no more gtx gear on line.
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Response from Evolve Europe
Thank you for your feedback. Sorry for the confusion with your order. If you need a specific charger or an alternative solution, please do not hesitate to contact our customer service department, they will be able to help you.
P
Pierre V.
Rating: 5 out of 5
following a purchase from 20/07/2024
Ordered two belts and received them very quickly. Thank you very much!
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Response from Evolve Europe
Thank you for your feedback. I'm glad the delivery was quick.
F
Franck S.
Rating: 5 out of 5
following a purchase from 11/07/2024
Very friendly welcome. Very good service. Very satisfied with my order. For information, I had taken Chronopost delivery, the carrier had not met the deadline, so ride evolve reimbursed me the delivery costs 👍👍👍
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Response from Evolve Europe
Thank you for your feedback. It's always nice to know that the welcome and service were up to scratch.
D
David N.
Rating: 5 out of 5
following a purchase from 11/07/2024
Good
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Response from Evolve Europe
Thanks for your feedback!
M
Maxime P.
Rating: 5 out of 5
following a purchase from 02/07/2024
High-quality products. Order sent very quickly.
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Response from Evolve Europe
Thank you very much for your feedback. We are delighted that the quality of our products and the speed of shipment met your expectations. We look forward to seeing you again soon.
W
Wouter S.
Rating: 5 out of 5
following a purchase from 07/06/2024
Great shop and service!
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Response from Evolve Europe
Thank you for your kind words. We're glad you had a great experience with our shop and service. Looking forward to seeing you again!
S
Sampun S.
Rating: 5 out of 5
following a purchase from 16/05/2024
Very hoog
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Response from Evolve Europe
Thank you for your feedback.
D
David G.
Rating: 5 out of 5
following a purchase from 15/05/2024
Super-responsive after-sales service!
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Response from Evolve Europe
Thank you for your feedback! We're glad we could help you quickly. Please don't hesitate if you need anything.
M
Michel K.
Rating: 5 out of 5
following a purchase from 16/05/2024
Very good service
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Response from Evolve Europe
Thank you for your positive feedback! We are delighted that our service has met your expectations. We hope to see you soon.
M
Mickael B.
Rating: 5 out of 5
following a purchase from 08/05/2024
Order received quickly. An out-of-stock condition on the belts, a solution is proposed and a fast shipment in staggered. I recommend it!
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Response from Evolve Europe
Thank you for your feedback. We're delighted that your order arrived quickly and that the proposed solution suited you. We hope to see you soon!
O
Ouzal R.
Rating: 5 out of 5
following a purchase from 10/05/2024
Perfect material and service, fast delivery, I recommend
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Response from Evolve Europe
Thank you for your feedback. We are delighted that you are satisfied with the equipment and service. We hope to see you soon.
D
Damien R.
Rating: 5 out of 5
following a purchase from 07/04/2024
Trustworthy site, don't hesitate.
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Response from Evolve Europe
Thank you for your confidence. We are delighted to satisfy you. We hope to see you soon.
J
Jerome C.
Rating: 5 out of 5
following a purchase from 28/04/2024
On time!!! Perfect!
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Response from Evolve Europe
Thank you for your feedback. We are delighted that the delivery was on time.
G
Guillaume A.
Rating: 5 out of 5
following a purchase from 22/04/2024
Thank you very much! Professional and responsive after-sales service, urgent shipment of a belt for the rider and good advice on tire selection. Just perfect!
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Response from Evolve Europe
Thank you for your feedback. We are delighted that you were satisfied with our service and advice. Have a good ride.
L
Lionel G.
Rating: 5 out of 5
following a purchase from 15/04/2024
Super service
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Response from Evolve Europe
Thanks for your feedback...
A
Antoine C.
Rating: 4 out of 5
following a purchase from 11/04/2024
the price is high but it's worth it. Great product, a pleasure to ride.
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Response from Evolve Europe
Thank you for your feedback. The quality and performance are there for an optimal riding experience. See you soon!
F
Falk M.
Rating: 1 out of 5
following a purchase from 10/04/2024
Twice now I bought motors for some version of a bamboo GT (which I purchased used two years ago without manual or specs; one motor is stuttering/failing now). The ordered motors seem in good state. However, I cannot test them. It is unclear which motor belongs to which series! Webshop images are not accurate. I first got the big ones (3000W), thought more power is nice, I'll tape them on somehow. Yet the cable contacts do not match (different plug). Another attempt (1500W), certainly the match for my model, yet the cable contacts match neither. This is totally disappointing. I would expect accurate images on the shop website, and model numbers / specs on the motors themselves. I am hesitant to try the 1200 ones. Acknowledged: I did not contact sales or applied for return; presumably they would have been friendly and helpful. France is too far for me, I had trouble with receiving the GLS packages (GLS sucks in my area) and I'd find reimbursements annoying. I wouldn't rant, but then they annoy me with review requests. Here you are.
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Response from Evolve Europe
Our after-sales service is available from Monday to Friday, from 9:00 AM to 5:00 PM. Feel free to contact us if needed.
[email protected]
P
Pierre S.
Rating: 5 out of 5
following a purchase from 08/04/2024
Super customer service on the phone, responsive and well informed about the product. Fast and accurate delivery
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Response from Evolve Europe
Thank you for your feedback. We are delighted that our after-sales service met your expectations and that your order went smoothly. Enjoy your ride!
O
Ostermann M.
Rating: 5 out of 5
following a purchase from 05/04/2024
Very professional, good care and fast
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Response from Evolve Europe
Thank you for your feedback. We are delighted that our service has satisfied you. We hope to see you soon!
F
Form A.
Rating: 5 out of 5
following a purchase from 05/04/2024
Top team, very good after-sales service, great communication, very professional.
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Response from Evolve Europe
Thank you for your feedback. We are delighted that our team and our after-sales service have satisfied you. See you soon and enjoy your ride!

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