/10
★★★★★
based on 3975 published reviews
★★★★★
based on 3975 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I was disappointed (I understand that there are many orders) we try to order French as soon as we can and our order took as long or longer than a foreign country.
Anais F.
purchased on 10/11/2020
Translated review3/5
★★★☆☆
I was not able to order directly from the site on my own, fortunately the help was very efficient.
Christine L.
purchased on 19/10/2020
Translated review3/5
★★★☆☆
Improve navigability and content on product sheets
Eric G.
purchased on 19/10/2020
Translated review2/5
★★☆☆☆
I placed an order on 3/10/20 on this site because the delivery was planned in 24-48h ... after several calls from me because no news from Ripaton I learned that there was a break on a screw, that I would be kept informed for the delivery date but that I would receive my order at a later date on 20/10! To my great surprise because still without any information from them I received my order on 23/10 (unfortunately far from 24-48h that had made us choose this site!)! However the feet are as we had imagined despite a disappointment when opening the package because on one of the feet it lacks the protective pads (hoping that the sending of those will be faster!)! We are therefore satisfied with the product but very disappointed with the management of our order.
Fannie B.
purchased on 13/10/2020
Translated review Answer from RIPATON
Hello, as part of the improvement and tracking of orders, I will bring this information up to identify the cause. We do our best to announce the exact time to avoid any surprise or to inform the customer as soon as possible, please excuse us. Hope to see you soon. Sincerely, Tom.
3/5
★★★☆☆
Delivery time not respected 13 days instead of 48h, but products arrived well and well packaged, small remark on the screws delivered average quality, I preferred to use mine, I appreciated the small pads joint to put on the floor
Emmanuel E.
purchased on 08/10/2020
Translated review3/5
★★★☆☆
The site was very clear: product in stock and shipped in 24/48h. However my order took a week. After 5 days, the site still indicated "in stock" while the chat indicated that they had a delay in production.
Baptiste L.
purchased on 29/09/2020
Translated review Answer from RIPATON
Hello Baptiste, Thank you for your feedback! As indicated in the chat, we have been facing a large volume of orders. Our team of welders is doing its best 🙂 See you soon for another RIPATON project. Sincerely yours, Marie Team RIPATON
2/5
★★☆☆☆
Hello, I was rather disappointed. Order tracking and delivery, nothing to complain about. The merchandise, on the other hand, was very disappointing: for the price, we expect almost perfection. One of the feet received seemed to have been scraped before the black paint was applied. Moreover, when fixing, the shape of the screws leaves a rather disappointing finish because they cannot be pushed in far enough so the head is very visible. Visible screws and difficult to fix. Given the long wait and that it is custom made I did not see the point of bringing up the information but in the end quite disappointed even if the final rendering when you do not look at the scratches and screws underneath, it's nice because the shape of the feet and beautiful.
Line B.
purchased on 29/09/2020
Translated review Answer from RIPATON
Hello, thank you for your feedback regarding the visible screws. We are working on new screws that are more discreet and in different colors. I'm glad you like the final result. See you soon I hope. Sincerely, Tom.
3/5
★★★☆☆
I think that the packaging is a little limited, I received the pieces with some small chips of varnish. Nothing really bad but the pieces were moving around a little in the box. So packaging to improve.
Mary G.
purchased on 28/09/2020
Translated review3/5
★★★☆☆
Announced in stock on the product page when ordering, it was in fact not. Result 20 days of delivery time!
Rémi B.
purchased on 21/09/2020
Translated review3/5
★★★☆☆
My package was noted expedited after fifteen days after a reminder my package was found damaged
Sylviane B.
purchased on 03/09/2020
Translated review3/5
★★★☆☆
The feet are well made, but the site indicated the feet in stock, they took more than a week to come, without warning of the delay!
Gregory F.
purchased on 11/09/2020
Translated review Answer from RIPATON
Hello Grégory, Thank you for your feedback! As mentioned during our exchanges, we are currently experiencing a large volume of orders and our production team is doing its utmost to manufacture the feet. Sincerely yours, Marie Team RIPATON
3/5
★★★☆☆
Long delivery time contrary to what was announced at the time of the order.
Solenne B.
purchased on 26/08/2020
Translated review Answer from RIPATON
Hello, Thank you for your feedback! The manufacturing deadlines are generally respected. The order was placed in August, a vacation period. Our production team was reduced during these weeks, so production was impacted. Our welders do their best every day 🙂 See you soon, Marie Team RIPATON
3/5
★★★☆☆
Nothing to say about the site; choice, price, delivery time and delivery ...... on the other hand two feet on four were packed with the "varnish"not quite dry so bubble wrap stuck on so some traces! .... nothing catastrophic
Acheteur Vérifié
purchased on 05/08/2020
Translated review3/5
★★★☆☆
Put more furniture inspirations to realize
Acheteur Vérifié
purchased on 28/07/2020
Translated review2/5
★★☆☆☆
A problem in the selection of the volume of product ordered. Indeed when I select two units to put in my cart when I am on the product sheet, it does not save the info in the cart nor does it update the amount that it represents on the product sheet. In the end, not having paid attention to this, I thought I ordered two feet for 160€ when I discovered only one in the box to my great surprise. So I would say that I was wrong because the site does not seem to be optimized enough to avoid this kind of mistake... what is the point of putting an option to select a number of units if this option is not connected to the shopping cart...
Acheteur Vérifié
purchased on 10/07/2020
Translated review Answer from RIPATON
Hello, after checking on our side, I think there is a misunderstanding. When you select two units and add to cart, it works well on our side, the cart indicates two units. The price of the product when in place does not change on the product sheet, only in the cart.
Moreover, you can check directly at the time of payment that the amount corresponds to one foot and not two. I'm sorry for the mishap and we do our best to be transparent and serious during the ordering process. I hope this does not mar your shopping experience on our site.
We hope to see you again in the future.
Sincerely, Ripaton customer service.
Moreover, you can check directly at the time of payment that the amount corresponds to one foot and not two. I'm sorry for the mishap and we do our best to be transparent and serious during the ordering process. I hope this does not mar your shopping experience on our site.
We hope to see you again in the future.
Sincerely, Ripaton customer service.
3/5
★★★☆☆
The item came to me incomplete (they forgot to put the adjustable glides on). I had to send the item back to them to finish the job and reship it to me. Responsive & competent customer service, but they didn't offer me a solution to repack the package for reshipment. So all in all a rather mixed experience, even though I ended up getting a complete item...
Acheteur Vérifié
purchased on 01/06/2020
Translated review2/5
★★☆☆☆
Average quality, no resistance, very late reception
Acheteur Vérifié
purchased on 06/07/2020
Translated review Answer from RIPATON
Hello Reynald, You have contacted the Customer Service for this order. A reply has been sent to you. If the product does not suit you, which we can understand, we have offered you a return, which to date has not been accepted. The feet have been shipped 12 days after your order (the manufacturing time is respected). The delivery took a long time because of the carrier who is experiencing a large influx at the moment. Unfortunately, we do not control all these parameters. We remain at your disposal if needed. Sincerely yours, Marie Team RIPATON
3/5
★★★☆☆
Site that bugs at payment
Acheteur Vérifié
purchased on 16/06/2020
Translated review3/5
★★★☆☆
One of the feet has a defect. I sent an email to which I did not get an answer
Acheteur Vérifié
purchased on 01/06/2020
Translated review Answer from RIPATON
Hello, please send an email to [email protected]. Your email may have gone to spam. It is not our policy to leave the customer without a reply. Sincerely, Ripaton customer service.
3/5
★★★☆☆
Big problem of delivery because of the post office (1 month!) but the staff was very reactive and helpful, even on weekends.
Acheteur Vérifié
purchased on 04/05/2020
Translated review