/10
★★★★★
based on 3975 published reviews
★★★★★
based on 3975 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Mixed experience. The table stand ordered is nice and looks good. However, the delivery and after-sales service were not up to par. The package was received open and damaged (the packaging is not strong enough and closed with staples that did not hold) and the screws for fixing the leg were missing. I immediately notified the after-sales service by email and then, as I did not receive a return, by phone, expressing my time constraints. It was then proposed to me a new sending by simple letter of the screws, still not received to this day and thus out of time of installation of the foot by the cook... A better reactivity on the sending of the screws as well as a commercial gesture concerning this misadventure could have been proposed to me. It's a pity.
Acheteur Vérifié
purchased on 19/05/2020
Translated review3/5
★★★☆☆
The photos don't have the same rendering as for the real thing"
Acheteur Vérifié
purchased on 27/04/2020
Translated review3/5
★★★☆☆
This is my 2nd order on Ripaton. The 1st order was perfect, the 2nd order was placed during lockdown, so I will not evaluate the delay on the order which I understand - however the direct debit could have been delayed. My complaint is with the finish of the product. I ordered a custom made stand and the welds are very visible. I am disappointed with the finish of the product.
Acheteur Vérifié
purchased on 27/04/2020
Translated review3/5
★★★☆☆
Satisfactory
Acheteur Vérifié
purchased on 23/04/2020
Translated review3/5
★★★☆☆
Error in the sending of the order. 3 weeks of exchanges by mail to finally receive the good products. Fast answer to the questions even with commitments almost never held (sending promised the 03/05, then the 06/05, then the 09/05, parcel finally sent the 16/05).
Acheteur Vérifié
purchased on 30/03/2020
Translated review Answer from RIPATON
Hello Mickaël, There was indeed a preparation error during the first shipment and we apologized for it. During this delicate period, the customer service is mostly working from home and communications with the workshop can be difficult, hence the delay in processing after sales service... We do our best with these unusual conditions. We do our best with these unusual conditions. We hope that the feet are suitable for your Ripaton project 🙂 See you soon, Marie Team RIPATON
3/5
★★★☆☆
Good quality of manufacture but after sales service is not listening to the customers.
Acheteur Vérifié
purchased on 09/04/2020
Translated review Answer from RIPATON
Hello Christophe, We have replied to your message. Customer satisfaction is at the heart of our business and we are attentive to feedback. We regret that our response is not up to your expectations. We hope that our feet will satisfy you in your project. Have a nice day, Sincerely yours, Marie Team RIPATON
3/5
★★★☆☆
The site itself is perfect but I had to call the customer service to know why 8 days after the validation of my order I had no news...
Acheteur Vérifié
purchased on 11/02/2020
Translated review3/5
★★★☆☆
Delay in delivery due to the loss of feet between the manufacturing workshop and the paint shop (reason for the 3 stars) but I appreciated being kept informed of the incident so for responsiveness I would put 5 stars if we could rate this aspect.
Acheteur Vérifié
purchased on 15/01/2020
Translated review3/5
★★★☆☆
Product delivered without instructions and greasy, which for a garment carrier is more than annoying
Acheteur Vérifié
purchased on 14/01/2020
Translated review2/5
★★☆☆☆
No information during the vacations for the Christmas period while it was indicated delivery product under 48h. I had to wait 12 days to get my items.
Acheteur Vérifié
purchased on 02/01/2020
Translated review3/5
★★★☆☆
Relatively long delays! Product with the right dimensions, finishing of the welds a little bit to be desired!
Acheteur Vérifié
purchased on 05/12/2019
Translated review3/5
★★★☆☆
Respectable delivery time
Acheteur Vérifié
purchased on 29/11/2019
Translated review3/5
★★★☆☆
The corners of 3 by 4 feet were damaged, the package having been ripped open.
Acheteur Vérifié
purchased on 09/10/2019
Translated review3/5
★★★☆☆
A little disappointed by the very long delays not announced at the time of the order. In addition, the welds are less clean than those promised with the photos on the site.
Acheteur Vérifié
purchased on 29/08/2019
Translated review3/5
★★★☆☆
Good quality products but it is a pity that I received it a little damaged at the level of the paint and a slight dent on one of the feet.
Acheteur Vérifié
purchased on 26/09/2019
Translated review3/5
★★★☆☆
Why the screw holes on the length and not the width? When the feet can be in both positions. Reception of the foot with a rust point
Acheteur Vérifié
purchased on 17/06/2019
Translated review Answer from RIPATON
Hello, the legs are drilled on the height as indicated on the technical plan, the photos and the 3D plan. The majority of customers (99% of customers) mount the legs underneath, the drillings would not be aesthetic. You bought raw legs without treatment, the steel is naturally sensitive to moisture and rusts with time. Other finishes are possible to avoid this (matte varnish). In addition, we also manufacture custom-made, we could have made these holes at your request. Hoping that your project will be suitable, we look forward to seeing you again. Sincerely,
3/5
★★★☆☆
The product is great, the delays a little less. The wait was longer than expected, too bad...
Acheteur Vérifié
purchased on 11/06/2019
Translated review3/5
★★★☆☆
Attractive site but apparently not clear enough
Acheteur Vérifié
purchased on 24/04/2019
Translated review3/5
★★★☆☆
Verification before sending
Acheteur Vérifié
purchased on 09/04/2019
Translated review3/5
★★★☆☆
The legs exude quality and are solid. That said, one of the bases is a bit bent, which prevented me from screwing one of the screws properly. Nothing serious, but at 90€ a foot, it's a bit regrettable. Some problems with the delivery (DPD).
Acheteur Vérifié
purchased on 23/04/2019
Translated review Answer from RIPATON
Hello, we are working hard to protect the feet, however some delivery people do not take the same precautions as we do... unfortunately some feet suffer the consequences and we are sorry for that. I hope your project was successful and thank you for your understanding.
All the team of Ripaton thanks you for your purchase. Sincerely, Tom.
All the team of Ripaton thanks you for your purchase. Sincerely, Tom.