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S
Rating: 5 out of 5
Good quality price, as well as very fast service. Thank you very much.
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
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T
Rating: 5 out of 5
Fast delivery, easy to assemble and they even give you some extras in case the first ones don't turn out well. I am very satisfied and they look very handmade.
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A
Rating: 5 out of 5
Everything is perfect
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C
Rating: 5 out of 5
Everything is perfect! I couldn't be more satisfied!
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S
Rating: 2 out of 5
The boxes are okay, but the packaging is terrible, the boxes were all open, damaged... I was about to refuse the delivery...
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Response from Selfpackaging
Dear Stefania,
Thank you for sharing your experience. We are sorry to hear that the packaging did not meet your expectations and that the boxes arrived in less than optimal condition.
If you prefer, we can talk and find a solution together! Please call customer service and we will be at your disposal.
Best regards,
The Selfpackaging team
Thank you for sharing your experience. We are sorry to hear that the packaging did not meet your expectations and that the boxes arrived in less than optimal condition.
If you prefer, we can talk and find a solution together! Please call customer service and we will be at your disposal.
Best regards,
The Selfpackaging team
H
Rating: 1 out of 5
I asked for the boxes WITH black rope and it arrived without the rope. I had the market last weekend and had to rush to find something to tie the box.
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Response from Selfpackaging
Hello,
We apologize for what happened. We appreciate your understanding and invite you to contact us privately to resolve this situation.
Sincerely,
The Selfpackaging team
We apologize for what happened. We appreciate your understanding and invite you to contact us privately to resolve this situation.
Sincerely,
The Selfpackaging team
K
Rating: 5 out of 5
Everything is great!
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T
Rating: 5 out of 5
Precise and punctual. Excellent product.
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A
Rating: 5 out of 5
Excellent service and excellent product quality. Recommended
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R
Rating: 5 out of 5
Both the quality of the product and the speed of delivery and the added details have been exceptional.
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R
Rating: 1 out of 5
The shipping was very good, although the shipping costs are high. The return of the product was a failure, it took them more than a month to refund my money, and I had to claim it twice, plus the shipping is very expensive too, in short, I will not buy again.
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Response from Selfpackaging
Dear Rosa María,
We want to sincerely thank you for taking the time to share your experience with us. Your feedback is invaluable for improving and growing, and we are sorry to know that we did not meet your expectations on this occasion.
We completely understand how frustrating it can be to deal with shipping costs or return processes, especially when you are looking for a quick and hassle-free solution. We are committed to urgently reviewing these points so that, in future occasions, your experience is smooth and satisfactory. We appreciate your patience and understanding. We trust that, in the near future, we will have the opportunity to demonstrate our commitment and quality.
Sincerely,
The Selfpackaging team
We want to sincerely thank you for taking the time to share your experience with us. Your feedback is invaluable for improving and growing, and we are sorry to know that we did not meet your expectations on this occasion.
We completely understand how frustrating it can be to deal with shipping costs or return processes, especially when you are looking for a quick and hassle-free solution. We are committed to urgently reviewing these points so that, in future occasions, your experience is smooth and satisfactory. We appreciate your patience and understanding. We trust that, in the near future, we will have the opportunity to demonstrate our commitment and quality.
Sincerely,
The Selfpackaging team
T
Rating: 5 out of 5
Everything perfect!
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M
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Fast service and as always everything perfect.
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C
Rating: 5 out of 5
Fast and compliant order. I recommend.
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C
Rating: 5 out of 5
Always satisfied with selfpackaging products
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E
Rating: 5 out of 5
Everything great
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S
Rating: 5 out of 5
Always perfect and arrives super fast! Thank you very much!!
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A
Rating: 5 out of 5
Beautiful boxes, sturdy and well made!
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R
Rating: 5 out of 5
Good quality product
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D
Rating: 5 out of 5
Serious people who really take care of their customers
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C
Rating: 5 out of 5
The shipping was very fast, and they were predictable, they sent me 5 boxes instead of 4, along with two candies, a nice detail. Thank you very much.
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P
Rating: 2 out of 5
The white tissue paper looks gray
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Response from Selfpackaging
Hello Paula,
We sincerely appreciate your comment and regret that the tissue paper did not meet your expectations. Likewise, I don't think there is whiter tissue paper.
https://selfpackaging.es/content/37-condiciones-de-devolucion This is the link to start the return process if you want to request a refund.
Sincerely,
The Selfpackaging team.
We sincerely appreciate your comment and regret that the tissue paper did not meet your expectations. Likewise, I don't think there is whiter tissue paper.
https://selfpackaging.es/content/37-condiciones-de-devolucion This is the link to start the return process if you want to request a refund.
Sincerely,
The Selfpackaging team.
H
Rating: 5 out of 5
Good morning, It was very hard for me to find a page that fits the measurements I needed. And the truth is that it works super well, to make the design and color very intuitive. Highly recommended.
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L
Rating: 5 out of 5
Great boxes, great service, thank you
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C
Rating: 5 out of 5
Perfect!
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C
Rating: 5 out of 5
As always, impeccable service, they arrived on the scheduled date and exactly as stated on the website
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P
Rating: 5 out of 5
Fast delivery and quality manufacturing.
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G
Rating: 5 out of 5
The package arrived on time, as requested, and I am satisfied with my purchase
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V
Rating: 4 out of 5
fast shipping and product as described. satisfied
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S
Rating: 5 out of 5
This is the second time I purchase and I must say that the boxes are really well made, easy to assemble and everything needed to do so is included
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M
Rating: 5 out of 5
Products perfectly matching the description, I have made many orders and I have always been satisfied!
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M
Rating: 5 out of 5
Everything very correct and delivered earlier than expected
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L
Rating: 1 out of 5
I ordered a product that promised one thing that was not even close, it took longer to arrive than stated, I returned it and I had to pay more than 50 euros for shipping because they do not cover returns
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Response from Selfpackaging
Hello Luis, we are very sorry that you were disappointed. We try to give a very clear idea of the products to our customers and for this reason, for each box, there is a video of the assembly and the possibility to buy samples before proceeding with the order. If you have more questions or need advice, we would be happy to help you. Best regards, Daniela
M
Rating: 4 out of 5
Pros: agile website, fast shipping, and quality product. Improvements: short size range (S-M-L etc.), large premium box not very sturdy, order repetition not fine-tuned (by default does not remember XL), somewhat high prices.
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A
Rating: 5 out of 5
Reliable and fast. High quality product.
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B
Rating: 5 out of 5
they arrived very well, they are suitable and of good quality for album delivery, and photo delivery
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G
Rating: 5 out of 5
everything is fine
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M
Rating: 4 out of 5
SelfPackaging Customer Service is excellent, I had problems with the tracking of the package by the courier. The tracking system did not update the status of the package. The package arrived and the tracking still showed as not shipped.
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