/10
★★★★★
based on 7349 reviews published
★★★★★
based on 7349 reviews published
Latest customer reviews
5
/5
★★★★★
Very serious site with a special attention for their customers.
Acheteur Vérifié
purchased on 23/09/2016
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 25/09/2016
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5
/5
★★★★★
Very fast and responsive in case of concerns. Prices are really very correct
Acheteur Vérifié
purchased on 15/09/2016
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5
/5
★★★★★
Very good product, easy assembly
Acheteur Vérifié
purchased on 22/09/2016
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 26/09/2016
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5
/5
★★★★★
Impeccable..very fast...perfect packaging.
Acheteur Vérifié
purchased on 23/09/2016
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4
/5
★★★★☆
Very good
Acheteur Vérifié
purchased on 03/09/2016
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5
/5
★★★★★
VERY WELL RECEIVED
Acheteur Vérifié
purchased on 24/09/2016
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5
/5
★★★★★
Very professional
Acheteur Vérifié
purchased on 16/09/2016
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5
/5
★★★★★
Fast and discreet
Acheteur Vérifié
purchased on 23/09/2016
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5
/5
★★★★★
I recommend this site if you can access it. Currently I can't access it anymore: Site "not found"
Acheteur Vérifié
purchased on 20/09/2016
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5
/5
★★★★★
Good. Meets my expectations
Acheteur Vérifié
purchased on 09/09/2016
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5
/5
★★★★★
Very good order super fast and satisfied
Acheteur Vérifié
purchased on 19/09/2016
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5
/5
★★★★★
The order was perfectly executed as planned
Acheteur Vérifié
purchased on 18/09/2016
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4
/5
★★★★☆
Hello, This is my first contact with this company. Delivery on time. Everything OK.
Acheteur Vérifié
purchased on 12/09/2016
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5
/5
★★★★★
Very good site
Acheteur Vérifié
purchased on 20/09/2016
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5
/5
★★★★★
I did not know at all frankly nothing to say even the phone contact the gentleman very kind
Acheteur Vérifié
purchased on 12/09/2016
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5
/5
★★★★★
Very practical and clear
Acheteur Vérifié
purchased on 14/09/2016
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5
/5
★★★★★
Very clear site, fast delivery. Correct prices.
Acheteur Vérifié
purchased on 08/09/2016
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3
/5
★★★☆☆
Confusion in the specification and size the overhead costs of wearing the av this replacement have not been reimbursed
Acheteur Vérifié
purchased on 15/09/2016
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Answer from Senup
Hello, In each title the size of the product is specified in order to avoid any confusion. The shipping costs are visible on the page "shipping costs": https://www.smartlifetime.com/informations-de-livraison.html You will find our return policy on the page "Money back guarantee": https://www.smartlifetime.com/garantie-satisfait-ou-rembourse.html We offer 2 possibilities for the return of parcels: - Collection at your home by our carrier DPD. - Return with Kiala (you just have to deposit the parcel in a Kiala point of your choice). This second option has the advantage of offering you a particularly democratic price. As soon as we receive the return we proceed to the refund. Sincerely, Frédéric Demesmaeker, Customer Service.
5
/5
★★★★★
On-time delivery.
Acheteur Vérifié
purchased on 15/09/2016
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3
/5
★★★☆☆
Delivery a little slow
Acheteur Vérifié
purchased on 07/09/2016
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Answer from Senup
Hello, We apologize for the late delay due to a restocking problem. We have increased our stock to avoid this problem. Sincerely, Frederic Demesmaeker, Senup Customer Service.
5
/5
★★★★★
Serious, very little waiting to receive the order notified by mail that the order has arrived
Acheteur Vérifié
purchased on 14/09/2016
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5
/5
★★★★★
Bjr, the site is very good reasonable rates Too bad there is no invoice in the package ...
Acheteur Vérifié
purchased on 13/09/2016
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Answer from Senup
Hello, Your order was placed on 13/09 at 14h37. The shipment took place the same day and the delivery on 15/09 as you can see with the tracking below: https://tracking.dpd.de/parcelstatus?locale=fr_BE&query=05347004989600 The delivery time announced was 48h. Would you be so kind as to justify your opinion? Thank you in advance for your feedback. Sincerely, Frédéric Demesmaeker, Customer Service.
5
/5
★★★★★
Compliant and at a good price
Acheteur Vérifié
purchased on 09/09/2016
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5
/5
★★★★★
Very fast and good article
Acheteur Vérifié
purchased on 12/09/2016
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5
/5
★★★★★
Very serious company, very fast orders and deliveries, competitive prices to recommend
Acheteur Vérifié
purchased on 09/09/2016
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4
/5
★★★★☆
Good, but lack of precision about the delivery date of the ordered product. and difficulty to contact a person in charge in case of delay of delivery.
Acheteur Vérifié
purchased on 02/09/2016
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5
/5
★★★★★
Very good service and delivery
Acheteur Vérifié
purchased on 16/09/2016
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4
/5
★★★★☆
Good quality/price ratio. However, I noticed that the company has 2 different sites with almost the same products but at different prices!
Acheteur Vérifié
purchased on 10/09/2016
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Answer from Senup
Hello, Indeed, and it is not a secret, we have 2 sites: http://www.smartlifetime.com which is a specific store dedicated to incontinence products. It is multilingual: French, Dutch, English and Italian. This site is our first version and will be taken over under the name Senup.com as soon as our new platform will allow the management of multiple and multilingual stores. http://www.senup.com is a French-speaking store for seniors and PMR. This store also includes incontinence products. The first store has 1600 references while the second one has more than 4000. Regarding incontinence products, we decided to display slightly different prices and packaging to distinguish them. Sincerely, Frédéric Demesmaeker, Customer Service.