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A
Rating: 5 out of 5
Serious fast
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 026 published reviews
Summary of reviews
Customer experience consistently highlights fast and reliable delivery, with many mentions of on-time or even ultra-fast shipping and smooth handoffs to carriers. People appreciate the value and variety, noting good prices, a broad assortment including main and lesser-known brands, and multipacks that offer strong price-performance. Service quality stands out as well, with praise for helpful phone support, easy ordering processes, and courteous, professional delivery personnel. Overall, the store is described as efficient, dependable, and offering solid product satisfaction.
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A
Rating: 5 out of 5
o . k .
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 4 out of 5
No worries good site
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A
Rating: 4 out of 5
I am satisfied but for several months that I order, I find it a shame not to have coupons or promo codes.
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Response from Senup
Hello Madam, Thank you for taking the time to give us your opinion about your purchases on our Senup store. Regarding the discounts, they are indeed offered on the site in the form of discounts on product lots: we practice a sliding scale of charges when you buy a product lot. This discount can go up to 10%. To benefit from this discount, you must select the packaging of your choice in the drop-down menu "packaging" and not place the product individually in your cart. Moreover, we also offer a loyalty points program accessible to all our customers. Each euro spent allows you to accumulate loyalty points that you can then convert into discount coupons. Here is the link to the procedure to follow in order to convert your points: https://www.senup.com/senior-help/22-points-de-fidelite. If you have any problems, don't hesitate to call us by phone at the free number 00800 1995 1995.
We will be happy to help you. Sincerely, The Senup team
We will be happy to help you. Sincerely, The Senup team
A
Rating: 3 out of 5
delivery time too long
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A
Rating: 4 out of 5
no problem
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A
Rating: 3 out of 5
1) I am dutch-speaking and receive this question in french! 2) I have asked a question 2 times and had to send a reminder 2 times because my question was not answered
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A
Rating: 4 out of 5
Fast after sales service
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A
Rating: 5 out of 5
Perfect
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A
Rating: 1 out of 5
you made a mistake in the sizes
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Response from Senup
Hello, I don't see any e-mail from you about a size problem and I don't see any communication in the order either. Are you sure that it is an order from us? Do you know that in case of error on our part we take back the products free of charge and we proceed to a new shipment? Would you be so kind as to contact us in order to solve the possible problem? Thank you in advance. Sincerely, Frédéric. The Smartlifetime team
A
Rating: 4 out of 5
The site is well designed, just need to receive an order confirmation email
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A
Rating: 5 out of 5
I have been buying from this site for quite some time and they are always efficient. When problems occurred, responded promptly and solved the problem. Recommended!
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A
Rating: 5 out of 5
Fast delivery, everything is OK
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A
Rating: 5 out of 5
perfect as always
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A
Rating: 5 out of 5
Delivery time always at the top, interesting prices;
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A
Rating: 5 out of 5
Excellent!
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A
Rating: 5 out of 5
Happy and in 4 days delivered.
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A
Rating: 5 out of 5
Good products, very fast delivery, services always ready to help. Very satisfied, I recommend
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A
Rating: 3 out of 5
I'm very pleased with the service and the quality of the product.
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A
Rating: 5 out of 5
Excellent service do not change anything. Bravo
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A
Rating: 5 out of 5
nothing to say fast and compliant order thank you
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A
Rating: 3 out of 5
Products always in conformity but the price always in increase
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Response from Senup
Hello Madam, We take good note of your opinion. When we compare your previous order and the latest one, we do not see a drastic price increase. Indeed, the tena pants maxi large purchased by batch of 4 packages was previously at a price of 58.49 euros (order of April 6, 2021) and 58.76 euros during your order of July 24 last. Regarding the tena pants wider, you had taken a batch of 10 packages previously (price per package: 14.43 euros) and a batch of 12 packages during your last order (price per package: 13.86 euros). The price here is therefore lower.
We remain at your disposal. Sincerely, The Senup team
We remain at your disposal. Sincerely, The Senup team
A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
super
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A
Rating: 5 out of 5
Always perfect
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A
Rating: 5 out of 5
nothing to say everything is fine
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A
Rating: 3 out of 5
There are times when everything goes well and the order arrives quickly and completely. There are times when it is more complicated and longer to arrive. The complicated is part of life, what is not good is not to prevent. Apart from these defects, I remain faithful to this site. Sincerely
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A
Rating: 5 out of 5
Very fast delivery
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A
Rating: 5 out of 5
Very good and clear site. However no confirmation of shipment after purchase before 2pm.
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A
Rating: 5 out of 5
Fast service. I recommend it.
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A
Rating: 5 out of 5
Perfect and very fast service.
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A
Rating: 5 out of 5
Good evening, yes indeed I am very happy with your site because until now I could not find such a large size.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend
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A
Rating: 5 out of 5
GREAT PRICES AND CUSTOMER SERVICE, ORDER WITH YOUR EYES CLOSED
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A
Rating: 5 out of 5
excellent value for money, excellent delivery service, recommend without restriction
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A
Rating: 2 out of 5
Products Ok. But the package arrived ripped open and the products were coming out of the package, the box was too light and the scotch tape was of poor quality. The first time I was told that it was the frost, but in July it was rather cold... .... The glove box arrived all stuck. It's not the first time that this has happened.
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Response from Senup
Thank you for taking the time to review your Senup shopping experience. We are sorry to hear that the package arrived in poor condition.
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
A
Rating: 5 out of 5
All OK
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A
Rating: 5 out of 5
Very interesting price and very fast shipping.
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