Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Very good site, I recommend it, fast delivery and product as described.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2020
The products are excellent and delivery was very quick.
However, I'm not satisfied with the delivery price. In fact, I paid more for delivery because it's outside France (Switzerland), so the price for international delivery is quite normal up to now, but on delivery to my home I was charged another 25€ on top of the delivery, which is already about 16€. Over €41 in delivery charges is unacceptable, especially as it's written "nul par" for the extra €25. The product is too expensive. Too bad
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Response from Smok-it
Madam, your country requires a customs declaration for shipments from abroad, the 25 euros you mention are customs fees related to the import of products, it is not a sum that we ask, to note that your purchase to benefit from a price HT and not subject to the French VAT of 20%, it is indicated on the site in the general conditions of sale heading modality of delivery the following sentence " Any order delivered outside mainland France may be subject to local taxes, customs duties and BLOCKAGE, octroi de mer and customs clearance fees upon delivery. You are responsible for paying these charges.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Good promotions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
fast. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Order received in 48 hours as promised. Customer service available. No complaints
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2020
As always very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Fast delivery, with a little attention in the letter, I wouldn't hesitate to recommend you. Thank you very much!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/07/2020
Bottle put in bulk in an envelope Imagine as arrived the products with the device of delivery not tender with the parcels imagine the envelopes Attention certain products are more in stock But they sell them all the same that generates a credit Marketing method a little dubious
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Response from Smok-it
Sir, we're sorry that your delivery didn't go well, but whether it's in a parcel or a bubble envelope, we have the same problem with certain shipments. In fact, it all depends on the deliveryman or the sorting center. Concerning the missing products, we didn't send the products because the date of dluo was no longer up to date, so that's why we offered you a credit note or a product exchange.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
fast delivery, very well packaged, very nice gift, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Order received promptly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Delivery to letterboxes on schedule
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2020
Great responsiveness from the team! I had placed the wrong order and they contacted me straight away!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2020
everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
quick well-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2020
Fast and easy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2020
very responsive customer service, top products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Fast, trouble-free shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
perfect as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Great! Rapid
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2020
Super team and a big thank you I am happy with your merchandise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2020
Perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2020
Unbeatable prices. Fast delivery. What more could you ask for!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2020
Ras tb
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2020
Highly effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2020
very good site, good customer relations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2020
Very satisfied. Highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2020
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2020
Perfect. Responsive, fast and attentive staff.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2020
Very efficient. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2020
Impeccable service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2020
Choice of items a little restrictive when selecting items to put in the basket Positive points: diversity of products and ease of searching for what you're looking for thanks to the filter.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/07/2020
Order cancelled because out of 5 bottles ordered 3 were pierced
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Response from Smok-it
Sir, the cancellation was made at your request, we offered to send you 2 of the 5 bottles and reimburse you for the other 3, which you refused.
As we pointed out to you, the problem came from the bottling process: the bottles were not pierced, just badly resealed, which led to a leak. The manufacturing process for a bottle is not our responsibility, and we are not responsible for any shortcomings on the part of the manufacturers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2020
Very satisfied with the processing of my order, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2020
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2020
I recommend it! Great site for vapoteurs
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2020
Good reactivity
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2020
Very short delivery time. I am always satisfied with the products. Too bad I couldn't choose the color of my vaporizers....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2020
Good advice from the seller, good communication Fast delivery
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