Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2018
Perfect as usual!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
Fast and clear site. Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
The site is very well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2018
Fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2018
Very nice site, clear and available, fast response to emails.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Following my order, 3 bottles I love pop corn received all 3 expired of 10 months and with the telephone a man not at all sympathetic, I can only put a bad note. It's a pity because before these problems I was happy with this site.
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Response from Smok-it
Madam, as we were unable to explain to you, the double labeling on the bottles to hide a date of dluo pass is not a practice that we do, the importer of these liquids has recognized his error, we offered you the return of what was delivered to you at our expense for an exchange with a compliant date, something you refuse to do, we can not do better, and sorry for this inconvenience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2018
Perfect from A to Z as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2018
fast efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2018
Easy and clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2018
Very good very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2018
Nothing to say. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2018
Easy to use, simple and clear. Orders prepared in a flash and much shorter delivery times, as long as ç dur
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2018
Easy to order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2018
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2018
The order was taken care of very quickly and the delivery time was greatly reduced, so it's all good! I recommend this serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2018
Top site, choice of products, very rigorous follow-up and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2018
Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2018
zeer tevreden over de aanpak van mijn betellng vlug geleverd
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2018
Very good site, well detailed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2018
Very good site, very easy access
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2018
Nickel fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2018
The product is what I expected, but the 2-3 day delivery is more like 5-6 days! And 24h in store is more like 2-3 days. Apart from that, the customer service is there, but without making any commercial gesture or just fulfilling the contract!
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Response from Smok-it
Hello, you placed an order on Saturday at 10am for a store delivery, the 24H deadline can not be met for the same day and even less for a provision on Sunday because the store is closed, then you ask for a delivery point withdrawal (without paying postage), request was made, the delay following this sending was longer than usual we admit it but we do not control the routing of packages.
We regret your bad experience, and we hope to see you again on our site or in store, thank you for your purchase and see you soon.
Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2018
Very good. Nothing to say.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2018
simple, good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2018
Top. Super fast delivery. I recommend without hesitation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2018
Quite fast, I was called 2 minutes after my order to tell me that a product was missing from stock. I was able to exchange the product by phone. The delivery went well and the products were well packaged. Niquel
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2018
Simple, clear site. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2018
Top!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2018
The site is very clear, professional with very good explanations, but the delivery does not correspond at all to the advertised dates.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2018
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2018
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
relatively disappointed my expectations were different, but delivery fairly fast.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2018
....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Delivery a little slow, otherwise very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2018
Exemplary speed in sending the parcel.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Very good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2018
Very good site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2018
Disappointed because the product received does not conform to the order and is defective.
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Response from Smok-it
Hello, we apologize for the problem encountered, indeed there was an error of color for your battery that we received well in return, for the defective part it is an element which can arrive we cannot unfortunately test all the products which we receive one by one, but for your sending in the good color we will test your battery to ensure us of the correct operation.
Yours faithfully
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2018
cold reception in the store, no research into the customer's needs, I wouldn't go back.
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Response from Smok-it
Hello, we do not understand your comment, in fact you came to the store to pick up your product bought on the net so your purchase was already validated, you went with your ID to withdraw your order, if you had questions to ask us after your purchase our team was at your disposal to answer them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2018
Really great, very responsive! I'll be recommending you again! Thank you very much!
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