Customer reviews of SomniShop

Fine product. works excellently

Fast delivery on time and to size

Initial purchase was good! But even though it’s called Somnishop UK, the products come from Germany. So after they have been dispatched, once they are in the UK they are subject to import duty & tax! So to receive the products I have to pay another £45 on top of my order! It was never mentioned at the time of ordering or anywhere on the website that products would be affected by additional duty costs! Buyers be very aware when ordering!

Sizing of T-shirts much larger per size than usual for size M. Had to return this (€12.00 for return shipping) and now ordered size S with shipping costs again.

Yes fast

Buyer beware.
The company was efficient at taking card details and charging me.
Their initial web page insisted on a clickthrough acceptance of terms and conditions that included tracking of non order related data, with an assertion that these permissions could be withdrawn 'at any time'. This is not the case, I have been unable to use the web site to register my desire to have this data removed.
I received an email related to the shipping of the items in German, from a 3rd party with no pointer to any help with translation. It turned out to be a perfunctory message saying the parcel was handed off for delivery.
An email asking for information about the parcel and some surprising charges, including VAT on VAT, remains unanswered.
At the time of writing I still haven't received the items. I'm not expecting to lose them, it's just been about a month.
All told a lacklustre and expensive experience.

Firstly the product works. It does stop you snoring and the SomnoGuard SPX is the most comfortable on offer. It's my 4th one (as they do not last long, hence minus a star). The delivery though was terrible. Package got lost as DHL used a third party, no help from SomniShop, so another minus for indifferent service.

I had to buy this as they refused to sell me a replacement part for the one I owned. The stud broke when trying to a different stay. A simple plastic tray that holds the soft plastic in place and probably costs 1 Euro to manufacture. Very poor customer after sales service.

Good service and ontime delivery

This site is very misleading. I ordered from Somnishop uk as it appeared to be a UK business. Next thing I knew I had a letter from Royal Mail saying I had customs charges to pay which was £73.47. Turned out It was from Germany. I'm disgusted as there were other sites I could have ordered from that were in the UK. If you are from the UK be aware before you order.

Very satisfied with the ordered product

Fast delivery. The offer could include packaging with multiple pieces to avoid unnecessary packaging.

Fast at home!!!!

Timely delivery from Germany to the UK albeit very expensive. Product excellent.

The product was easy to order and arrived quickly and was well packed. This was the first time that I had used a mandibular enhancement device and it worked a treat. I can now share the same bed as my girlfriend, and she's no longer grumpy with me in the morning! Avoid very expensive dentists and do it yourself, you won't be disappointed.

Nothing to say
Do not go through La Poste (always effective for mismanaging your package)

Good price

Ordered hose cover. The cover was about 10 cm too long. It states in the product description that it is for hoses of 180 cm and the hose cap 170 cm. However, the cover I received was 190 cm. I wanted to return it unused due to the wrong size delivered, but the store initially refused for hygiene reasons. According to them, the product description stated 191 cm and therefore I must not have looked properly, but that size is really nowhere on their site. I also informed them of this via email and called them. Afterwards, they admitted that it indeed does not appear on the Dutch site (it turned out to be a German company, although you call a Dutch number, they only spoke English or German, although they do email in Dutch). They would consult with the manager and that same morning I was told that I would get my money back after all. That has now been refunded, so at my request I also adjusted the review.

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Considering the time of year and many postal issues, I was pleased it came so promptly and in perfect condition. (Haven't actually tried using the product yet.)

Excellent service

Great service

Service as advertised on the site, impeccable quality and functionality, tracking and delivery ok. I recommend

Perfect

Thank you for the speedy and efficient service.

Very good product, fast shipping thank you

The hose heats well and fits well to the device.

This company supplied us with the dental products which were out of stock in UK. Excellent communication and delivery time ok.

Compliant, fast delivery

very quick delivery.

Very fast and complete delivery, compliant with the order and top product!

Simple and fast

Item delivered fast and great updates

Fast delivery

The first order never arrived and turned out to have been returned. I received a discount code for reordering, but it didn't work. The second order arrived on time and the products were of good quality.

Smooth service and delivery

Great customer service. Delivery came promptly and packed really well. I will continue to use their services.

Everything as hoped.

Short delivery time between ordering and delivery and good quality product.

Product arrived on time and as described.