Reviews SOSAV

Order arrived quickly but does not match my phone...No invoice or procedure for return and refund

In view of the quality of the product delivered, I will not recommend your site. I'm sorry about that.

If Sosav had been my first experience of buying online, I think I would never have made an internet purchase again... 1 Order touchscreen + tools (we'll talk about tools later) ok on July 15, 2015 2 Receipt of the bad glass on July 17, 2015 3 Contact Sosav (only mail because unreachable by phone) on July 20, 2015 which solves the problem by giving me a credit for purchase + transport of a new glass after having asked me photos of the phone and the glass Until then we can understand that a mistake can happen. 4 Ordered new glass on July 22, 2015 5 Received the new bad glass (the same as the first order) on July 24, 2015 Unbelievable no verification while I mentioned that this glass was going to be used for a professional phone (liberal nurse) and that it was urgent. 6 Contacted Sosav (only by mail because I could not be reached by phone) on July 25, 2015, I was asked again for new photos of the phone and the glass 7 New credit note for purchase BUT NOT FOR TRANSPORT, I pay 3.39 again and ask for a refund. I wonder if this is incompetence or scam, it would be better the second I would understand better, in short... new order on July 28, 2015 taking my precautions and making several messages to ask to check well. 8 In the meantime purchase of a new phone because the urgency of the request has apparently not caught the attention of sosav ... 9 Received the new glass (the right one on the 3rd shot) on 30 July 2015. 10 Mounting the new glass, surprise the screwdriver torx 5 purchased does not work (and there is REALLY OF the RIP) 11 ReBuy tools in large DIY. 12 The repair begins... no the tutorial is no longer online on the site of sosav... a Russian video comes to my rescue and after 15 days of trouble I manage to repair. BALANCE SHEET: 1st purchase: 32,98 - 2nd purchase: 0 - Purchase new laptop: 149 - 3rd purchase: 3,39 (delivery) - Purchase new tools: 11,95 --- TOTAL: 197,32 --- EXPENSIVE FOR A TACTILE GLASS I'M STILL WAITING FOR DELIVERY. SILENCE RADIO. I HAVE TO SAY THAT I AM VERY PLEASED WITH THE SERVICE AND THE QUALITY OF THE PRODUCT. IT WAS THE FIRST AND LAST TIME I ORDERED FROM THIS SITE...

Avoid!!! Don't answer the phone , disastrous after sales service !!! PayPal dispute in court ...

Lack of explanation on the products, wrong characteristics on the products' pictures.

Trop cher

I would not recommend your site to anyone!

You do not take our requests into account. Please check the emails sent on your site. Thank you for your reply, which we hope will be as quick as possible. Sincerely

The camera of the so-called iphone6 is much bigger than the original pfffff

Not functional, wrong parts sent, 2x right and not the LEFT model

Part does not match the type of phone

The buttons did not match the iPhone 4 at all. I spent 2 hours trying to make them fit. In the end I found that the notches were not the same! Between fatigue and stress. The iPhone is now in kit and unusable!

Poor quality tools making any attempt to repair almost impossible (screwdriver not well calibrated which damages the thread, tools that break from the first use). I'm not sure if I'm going to be able to do this, but I'm sure I'll be able to do it again in the future.

Ecran doesn't work it's not serious it's n i;porte what

Fast delivery, but defective products.

Handling much too risky when you are not used to the temperature to use. In the end I lost my phone to save a few euros from a specialist ... I do not recommend

I am disappointed with my order

Three decu

The battery doesn't work. I put it back on standby and it works.

The battery is delivered on time but it is swollen like a pad. Impossible to install. Apparent defect. The condition of the battery could have been checked before shipping. I am waiting to see how effective the service is in dealing with the incident, so I give it a star.

Tutorial on incomplete site, I found myself with many more elements to disassemble than expected, the surprise was quite unpleasant.

The screen of the purchased iPhone 4 is not compliant and cannot be used to replace the broken screen

I had a bad experience with SOSAV. The Hamon law obliges the seller to refund the customer but they refused to refund me. I received an incomplete window kit, impossible to assemble myself. I cancelled the order as soon as I received it by e-mail and sent the part back. After receiving it, SOSAV refused to refund me, claiming that a piece of tape was missing from the window. This was an easy accusation to offer me a credit note instead of a refund and completely false because I barely unpacked the product. Fortunately there is the Paypal dispute manager who resolved the issue in my favor. In the end, I found the complete product on Ebay for half the price. Thanks Paypal and thanks Ebay

I have placed two orders and received two orders that do not correspond to the desired object. The response time for a return is long.

I followed the protocol to the letter and my screen broke.

After mounting the new antenna, the phone was not receiving at all, your product did not meet my expectations, it was a useless purchase unfortunately for me, 30 wasted. seeing the coaxial, it was already different from the one already mounted on my S4.

Screen to be broken! On hold since last Tuesday. Telephone switchboard inaccessible for over a week! I got an email following my reminder by email! Telling me that it was necessary to wait for the return of the dispute with the carrier. Otherwise no other solution was proposed to me while I paid a delivery of 9 ht express 24h and that the problem does not come from me. I was very disappointed with the after sales service, although I am a loyal customer and have never had any problems with your services.

Very good site, order received in 24 hours, great, just open an iphone and you end up with a galaxy note 4 because iphone never restarts

I have received my order and I am very pleased with the service and the quality of the product. I have received my order and I am very pleased with the quality of the product.

Not the right nape for iPhone so disassemble everything and result iphone out of order!!! I had to buy another one!!! Thanks to this crappy site!

The idea of the site is good but, after receiving the articles, they are of poor quality!

Glass received but the home button doesn't work and neither does the front camera

A good article, error on the tool.

Avoid

Both screens were defective. Sincerely.

The demonstrations on the site of implementation of the products are very far from the reality of the field encountered by the customer: is therefore misleading for the customer.

I have to say that I am very pleased with this product, it is not compatible with the other products and I have to say that it is not compatible with the other products. In conclusion this equipment is incompatible

Very good product catalog, fast shipping, however defective products!!!

Lack of precision

The screen I received did not work... the service department asked me to reassemble the screen for photos before considering anything.