/10
★★★★★
based on 25664 published reviews
★★★★★
based on 25664 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Order still not received
Bruno L. Translated review
Answer from SOSAV
Hello Bruno, ? We thank you for your comment and confirm that your order has been shipped on 25/01/2021 by our logistics team, in green letter without tracking, according to your request. The shipping delays can run up to ten days after the shipment at the moment ? I have not yet contacted our team regarding this long-delayed parcel. Do not hesitate to contact us by e-mail at [email protected] : our team will be happy to help you 🙂 ? We look forward to hearing from you, and wish you a wonderful day! Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
Not very responsive customer service
Bruno M. Translated review
Answer from SOSAV
Hello Bruno, Thank you for your comment. We are sorry if the response time has been slightly longer in the last few days. Our team will come back to you soon, rest assured 🙂 Very nice afternoon to you. Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
I have been contacted by someone from cronopst who should deliver the parcel subject of this mail. I have been told that he could not come to give me the parcel because he comes from Meknes and does not know Fez well. I was obliged to go and get my parcel from cronopost.
Mohammed L. Translated review
Answer from SOSAV
Hello Mohammed, Thank you for your comment and we are sorry to hear about this incident. We are immediately forwarding the information to the carrier. We hope you enjoy your day. Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
The hull is absolutely not spy it is a simple hull a false advertising I would not recommend it to anyone
Gaoussou H. Translated review
Answer from SOSAV
Hello, Thank you for your comment. We are sorry if the item ordered did not give you full satisfaction... Unless we are mistaken, we are still waiting for a reply from you following our e-mail of Tuesday. Do not hesitate to check your junk mail if necessary. Have a nice day and see you soon. Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
Non-conforming part. Chinese copy of very bad quality on the ordered huawei charging connector. Unusable part.
Sylvain D. Translated review
Answer from SOSAV
Hello Sylvain, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. Your request is already being processed by our customer support regarding this obviously defective part. As always, our team will find a solution within the day and everything will be back in order quickly 🙂 Have a great day! Sincerely, The SOSav.com Team
1/5
★☆☆☆☆
The order did not arrive...
Nicolas H. Translated review
Answer from SOSAV
Hello Nicolas, Thank you for your comment. Our team notes on the tracking of your package that it was successfully delivered on 04/01/2021. In the future, if you have any question about the delivery of a parcel or the availability of a part in stock, we invite you to simply contact us by e-mail at [email protected] : our team will be happy to help you 🙂 Have a nice day ! Sincerely, The SOSav.fr team
1/5
★☆☆☆☆
I didn't feel my button!
Matheo Z. Translated review
Answer from SOSAV
Hello Mattheo, We thank you for your comment and confirm that your order has been shipped on 04/01/2020 by our logistics team, in green letter without tracking, according to your request. The shipping times can run up to ten days after the shipment currently. However, it seems that you have not yet contacted our team regarding this long overdue part. If you have any questions about shipping for example, just contact us by e-mail at [email protected] : our team will be happy to help you 🙂 Have a nice day ! Sincerely, The SOSav.fr team
1/5
★☆☆☆☆
A good value for money, HOWEVER, I will not invite you to order on this site! Either you are lucky and your order will be delivered quickly (complete for the lucky ones), or it is the opposite and in this case be patient ! (A few days or even a few years). By buying on SOSav, you save money but in exchange you spend a considerable amount of time chasing the customer service. I am very disappointed and do not recommend.
Valentin M. Translated review
Answer from SOSAV
Hello Valentin, ? Thank you for your comment. ? Indeed, some parts may have been delayed in being restocked, despite reminders to suppliers... ? We were waiting to receive them, just like you, and we are sincerely sorry for the potential inconvenience that may have been caused by this delay in delivery, beyond our control, and the various incidents that may have punctuated your customer experience at SOSav. Fortunately, everything is now back to normal. Our team remains at your disposal if needed, do not hesitate. Have a nice day! Sincerely, The SOSav.fr Team ?
1/5
★☆☆☆☆
First order and bad experience, contacted by email no answer and by call after 12 minutes of waiting its cut... first and last time on this site I advise not.
Sofiane M. Translated review
Answer from SOSAV
Hello Sofiane, We are sorry if our lines were momentarily saturated during this particular period. We note however that you have had a return from our team since then and that a new order fully taken care of by our team was shipped yesterday afternoon. Do not hesitate to contact us at [email protected] if you need to, we are available and answer most of the time during the day. See you soon! Sincerely, The SOSav.Fr Team
1/5
★☆☆☆☆
An order from July 2, 2020 has still not arrived despite my reminders. I recommended the same product on December 11, 2020 and it arrived 15 days later. I paid twice for this product.
Patrick C. Translated review
Answer from SOSAV
Hello Patrick, We thank you for your comment and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to contact our customer support at [email protected] without hesitating to recall your order number SOPEUCBWZ. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused by this bug. Have a nice day! Sincerely, The SOSav.Fr Team
1/5
★☆☆☆☆
Did not receive my order made on December 17
Alain M. Translated review
Answer from SOSAV
Thank you for your comment... We confirm that your order has been shipped on 17/12/2020 by our logistics team, in green letter without tracking, according to your request. The shipping time can be up to ten days after the shipment in this particular period. It seems that you have not yet contacted our team regarding this shipment. Please do not hesitate to write to us at [email protected] so that we can take stock of the situation and offer you appropriate solutions ? Waiting for your return, our team wishes you a great day! Sincerely, The SOSav.Fr Team
1/5
★☆☆☆☆
Colie does not match the picture
Nicolas C. Translated review
Answer from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry for this incident. We note that your request is already being processed by our customer support, several solutions will be proposed to you shortly and everything will be back in order quickly. We remain available for any further information at the usual address, [email protected]. Have a nice day. Sincerely, The SOSav.Fr Team
1/5
★☆☆☆☆
More than a week and still haven't received the phone shell
Jean Pierre B. Translated review
Answer from SOSAV
Hello Jean-Pierre, We are sorry for the longer than normal delivery times during this holiday season and the health crisis. We are also dependent on it. However, your order placed on 14/12 has been shipped the same day by our logistics in letter without tracking. By choosing this method of delivery, we do not have the possibility to locate the product and it takes at least 5 working days in normal time (except in the current context). If it is not already the case, your package should arrive very soon. If you need a faster delivery, we offer express carriers. Best regards,
1/5
★☆☆☆☆
I started to disassemble the iphone but one of the screwdrivers doesn't fit. It's not serious. the tri wing screwdriver is missing and you put a criciform in its place. i end up with my iphone open in two.
Moustapha M. Translated review
Answer from SOSAV
Hello Moustapha, We are sorry for this inconvenience, it is a machining error of our supplier and we will forward the information. However, we note that you have not contacted us about this. We invite you to send us an email at [email protected] so that our team can schedule a return as soon as possible. With our apologies for the inconvenience caused, Sincerely,
1/5
★☆☆☆☆
Order not received
Amine E. Translated review
Answer from SOSAV
Hello Amine, Your order placed on Friday 11/12 at 3:53 pm has been shipped the next business day, Monday 14/12 by our logistics. However, you didn't choose an express delivery but a simple letter without tracking (at 2.99). We do not have the possibility to locate the package. This method of delivery usually takes 4 to 5 working days but with the festive period and the health crisis, the delays can unfortunately be lengthened. We are sorry about this even if we are also dependent on it. As indicated by email, you can refuse the delivery so that it can be returned to us free of charge. And if needed, we propose carriers with express delivery in 24/48h to receive your parcels more quickly. Sincerely yours,
1/5
★☆☆☆☆
I have not received the ordered item
Julian G. Translated review
Answer from SOSAV
Hello Julian, Thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. It seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we simply invite you to contact us by e-mail at [email protected] so that we can find a solution for you quickly. Have a nice day! Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
Very well designed
Marie D. Translated review
Answer from SOSAV
Hello Marie, Thank you very much for your comment and we are delighted that your customer experience at SOSav went well. In this case, do not hesitate to adapt your rating to your satisfaction 😉 We remain available if needed at [email protected], do not hesitate. Very nice day to you. Sincerely, The SOSav.Fr Team
1/5
★☆☆☆☆
I've been using them for a while now and they are very good................................... The service is also disappointing and they assure us that it's our fault! Unacceptable. I do not recommend it at all.
Baptiste C. Translated review
Answer from SOSAV
Hello Baptiste, We thank you for your comment and are very surprised to learn this information, as we have not had any exchange with you about this order, after checking the email address of your SOSav customer account or your first and last name. Do not hesitate to contact our customer support [email protected] for any question, we are available and will assist you with pleasure. Have a nice day 🙂 Sincerely, The SOSav.com Team
1/5
★☆☆☆☆
The tips of the screwdrivers I bought simply broke off after the first use. Defective material and did not even allow me to open the Joy Con of my Nintento switch! I am extremely disappointed, I had to recommend new screwdrivers on another site.
Mike C. Translated review
Answer from SOSAV
Hi Mike, We are sorry to hear this news 🙁 We work with the same Kit, the one you received is possibly defective, these things happen unfortunately, and our team always has several strings to its bow in this type of figure. However, it seems that you have not yet contacted us about this... We would have sent you a new copy for free. If you need help, please contact us at [email protected]: our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team
1/5
★☆☆☆☆
I ordered a nintendo dsi motherboard and I received a Japanese one, impossible to change the language so no I am not satisfied. I could have had this Japanese product at 10 euros but 52 euros with shipping that and all simply theft
Teresa L. Translated review
Answer from SOSAV
Hello Teresa, We are sorry to hear about this information. It seems that you have not yet contacted our team regarding this part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to inform you quickly 🙂 Have a good afternoon! Sincerely, The SOSav.fr Team