9.3/10
★★★★★
based on 26672 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

The room was not in perfect condition, not much thermal paste either.

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Anonymous A.
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3 /5
★★★☆☆

I had a lot of trouble getting a quote but otherwise everything went well, very fast delivery

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Anonymous A.
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3 /5
★★★☆☆

Spare parts available quite quickly and tutorials describing the sequence of operations rather well designed, but a perfectible customer service: to get the replacement of a screen received defective (found when powering up) it took 2 reminders and 2 weeks of waiting ...

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Anonymous A.
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Answer from SOSAV
Hello Marc, Thank you for taking the time to share your opinion. After checking, you contacted us on 03/05 at 11:44, we answered you the same day at 11:55. We were then waiting for your reply, which we received on 10/05 at 16:06, we also replied to you the same day at 16:16. A new screen was then sent to you the same day we received your package. We do our utmost to be reactive, which was the case during the processing of your file by our after-sales service. We wish you a good day and once again apologize for this delay. The SOSav team
3 /5
★★★☆☆

After a first sending of a defective HP (apparently not new because it had no inscription, unlike the 2nd), the SAV was very responsive: after asking me a photo front and back of the part received defective (I did not understand very well why) I was quickly sent a HP that works perfectly. There is one downside, which is why I'm only giving 3 stars: having had to dismantle my phone several times instead of just once, due to the first product being out of order, the front cover (the one on which the screen is fixed) cracked. It's a shame, especially since it was replaced only 6 months ago. NB: I used the photo tutorial proposed by the site: it is well done, very clear.

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Anonymous A.
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2 /5
★★☆☆☆

Hello, I give this note because your website makes you believe that you can buy certain products and it is false. I was delivered 2 times, 2 bad products only to be informed by SMS that I would not be delivered, of course once the products were returned. I lost 3 weeks! See 1 month the time to make a new purchase. So yes I am very disappointed. I was not even compensated. I will not fail to talk about it around me. Cdt

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Anonymous A.
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3 /5
★★★☆☆

Deliver quickly but wrong parts and the desired one not in stock

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Anonymous A.
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2 /5
★★☆☆☆

Bad product received, 2 times in a row.

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Anonymous A.
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3 /5
★★★☆☆

The part received is defective! Quickly taken care of with a request for reimbursement made.

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Anonymous A.
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3 /5
★★★☆☆

Not enough technical details

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Anonymous A.
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3 /5
★★★☆☆

Ok service rapide

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Anonymous A.
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3 /5
★★★☆☆

The screen is of very good quality but not of the requested colour

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Anonymous A.
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3 /5
★★★☆☆

Not completely satisfactory

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Anonymous A.
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3 /5
★★★☆☆

Average, a decent experience but some services need improvement.

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Anonymous A.
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3 /5
★★★☆☆

Some items are imposed as a package in the purchase. Medium quality parts

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Anonymous A.
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3 /5
★★★☆☆

The part I ordered does not work.

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Anonymous A.
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3 /5
★★★☆☆

Average because there were no stickers to stick the screen that are normally provided with the screen of the sony XZ1. So you have to buy glue which makes the finished work less clean.

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Anonymous A.
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2 /5
★★☆☆☆

The site is fine, but the waiting time for delivery is false if you order before 3pm you were delivered the next day or 2 days later and I had to wait more than 5 days without news

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Anonymous A.
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3 /5
★★★☆☆

I'm very pleased with the quality of the screen, it's very good and I'm very pleased with the quality of the screen, it's very good and I'm very pleased with the quality of the screen. Thinking of a problem I made a second order but still the same, the black color is really not deep and the colors are dull.

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Anonymous A.
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3 /5
★★★☆☆

Screwdriver that blows after removing two screws... the rest is fine

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Anonymous A.
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3 /5
★★★☆☆

1st piece received with a damaged connector, crushed during shipping I think and sent back after a simple email the next day. The second one was functional but very difficult to connect because of the same connector.

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Anonymous A.
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2 /5
★★☆☆☆

I ordered a complete screen for Huawei nova, I thought I would receive a complete screen on a frame, from Huawei. I'm not just a simple screen with the glass, and from an adaptable brand. I'm not sure what to do with it.

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Anonymous A.
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Answer from SOSAV
Hello Ludovic, Thank you for taking the time to share your opinion. After checking, as indicated on the product sheet, you have ordered a compatible screen: https://www.sosav.fr/store/nova/48607-ecran-complet-noir-nova.html. This is not an official Huawei product, the sticker can be removed so that no marks are visible. If you have received a screen that is not complete, we invite you to contact our after-sales service at [email protected] so that they can intervene quickly. We remain at your disposal and apologize for any inconvenience caused. The SOSav team
2 /5
★★☆☆☆

Beware of missed deadlines Beware of announced deadlines

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Anonymous A.
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3 /5
★★★☆☆

Reliable site and fast shipping. Only concern is the brightness of the screen iphone5 ordered lower than the original

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Anonymous A.
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3 /5
★★★☆☆

The delivery logistics taints the quality of your service, opinion based solely on personal experience.

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Anonymous A.
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Answer from SOSAV
Hello Thierry, Thank you for taking the time to share your review. We are sorry if you did not receive a notification that your package was available in your relay point. This sms/email is indeed sent directly by the Colissimo services, we unfortunately do not have the hand on it. Thanks to your feedback we are however sending the information back so that they can correct it quickly. We wish you a good day and remain at your disposal. The SOSav team
3 /5
★★★☆☆

The service department is a robot that doesn't understand requests. Or at least, it gives the impression that it does. The management of non-conforming part returns is complicated and takes too much time. The lack of choice of delivery point is a point to be improved.

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Anonymous A.
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3 /5
★★★☆☆

The order was easy but the product is not of good quality. Delivery was one day late.

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Anonymous A.
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3 /5
★★★☆☆

The explanations are very good. The delivery conforms to the expressed request. the products are in conformity with the order and the explanation given on the video of reassembly, except for the joint which was not in conformity with the presentation of the video (the number of plastic film as presented on the video is not exact with the delivered product, which made that I could not take off the joint of the plastic film correctly and that I had to remove it). I remain satisfied overall.

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Anonymous A.
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3 /5
★★★☆☆

Product received in perfect condition I managed to change the part on my phone, the wifi worked 1 day and since then it does not work anymore

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Anonymous A.
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3 /5
★★★☆☆

Imperfection on troubleshooting procedures but correct overall

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Anonymous A.
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3 /5
★★★☆☆

Good products and handy tutorials although ULtra HD photos would be appreciated for the details.

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Anonymous A.
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3 /5
★★★☆☆

Very good quality parts but the wait is too long! 3 weeks!

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Anonymous A.
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3 /5
★★★☆☆

Very clear site

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Anonymous A.
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3 /5
★★★☆☆

Not badly done

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Anonymous A.
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3 /5
★★★☆☆

Extremely long replenishment times

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Anonymous A.
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3 /5
★★★☆☆

Problem charging a tablet. Changed the battery and the charging connector and as a result it still doesn't turn on and sosav tells me to go see a pro???? To solve the problem. Thanks

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Anonymous A.
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3 /5
★★★☆☆

I'm very pleased with the service and the quality of the product. I've been very pleased with the service and the quality of the product.

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Anonymous A.
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3 /5
★★★☆☆

I've been using it for a while now, but it's a good idea to have a look at it and see if it's working.

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Anonymous A.
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3 /5
★★★☆☆

I'm not sure if I'm going to be able to do this, but I'm sure I'll be able to do it in the future.

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Anonymous A.
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3 /5
★★★☆☆

Hello, I find it distressing that I don't have the gaskets to correctly mount the part I bought. Two gaskets are missing at 0.20.

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Anonymous A.
Translated review
3 /5
★★★☆☆

The changed screen has a discoloration at the bottom. And the plastic tool breaks easily...

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Anonymous A.
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