/10
★★★★★
based on 26127 published reviews
★★★★★
based on 26127 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Exceeded deadlines
Michael V.
Translated review
Answer from
SOSAV
Hello, thank you for your message 🙂 You received a reply from our team on November 23rd, and the tracking of your package indicates that it was delivered precisely that day to the address you wanted. Do not hesitate to contact our customer support at [email protected] if you notice any problem with this order. Have a nice day! Sincerely, The SOSav.com Team
2/5
★★☆☆☆
Hello, Orders received in several parts. Parcel and not quite as expected. Several reminders had to be made via FB. The contact on FB is very cordial and responsive. As of today, I still haven't received what is ordered... I hope that the items delivered and not ordered will not be charged via PayPal. Kind regards, and have a nice day, Samuel Sipulante
Samuel S.
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Answer from
SOSAV
Hello Samuel, Thank you for your message 🙂 The parts of your order are still waiting to be restocked. Do not hesitate to contact our team at the usual address [email protected] if you have any question about this, we will inform you as usual with pleasure. Have a nice day and see you soon! Sincerely, The SOSav Team
2/5
★★☆☆☆
The quality of the screen (oneplus 5) is not the same as the original, the colors of the new screen are more bland. The screen does not take into account the gestures screen off. The responsiveness to touch is not as fast as the original.
Arnaud V.
Translated review
Answer from
SOSAV
Hello Arnaud, We are sorry to see that your order does not offer you complete satisfaction 🙁 It seems that you have not yet contacted our team concerning this screen. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] by sending us front and back photos of the screen received: our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team
3/5
★★★☆☆
At the opening of the envelope I found the suction cup partially unusable because deformed (folded edge) and especially the sticker envisaged to stick the battery completely unusable, the protection of the sticky part unstuck and the sticker partially stuck on the pocket of tools..... I thus had to improvise
Jean-luc D.
Translated review
Answer from
SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
3/5
★★★☆☆
The screen is darker.
Deborah S.
Translated review
Answer from
SOSAV
Hello, we are very sorry to hear that your order does not give you complete satisfaction 🙁 It seems that you have not yet contacted our team regarding this display problem. To find out for sure, we suggest that you do the following: from the HOME menu on the console, select " Console settings " then " Brightness ". Select "Auto Brightness" to have the screen brightness adjust itself according to the ambient brightness, or set it manually. If this doesn't solve the problem, please contact our team at [email protected] and we'll look into it together. Have a nice day! The SOSav.com team
2/5
★★☆☆☆
Screen delivered with 2 out of 3 layers. However on the video tuto the screen has 3 layers of connection. Disappointed.
Lilian S.
Translated review
Answer from
SOSAV
Hello Lilian, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to call back your order number so that we can review the situation together. Our team will soon come back to you with a solution and everything will be back to normal. We remain available for any further information and apologize for the inconvenience caused. Have a nice day!
2/5
★★☆☆☆
The screen protector I ordered arrived broken due to the delivery...
Juliette L.
Translated review
Answer from
SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
2/5
★★☆☆☆
Ordered a bluetooth home button for iPhone 7, received a home button that does not work and is not Bluetooth. After sending a message via FB, I was told that the button received is a button last generation 2.0 without Bluetooth ... so not at all what I ordered. I am waiting for a new button to be sent... to be continued
Andrea T.
Translated review
Answer from
SOSAV
Hello Arnaud, Thank you for your message 🙂 Indeed, you got the version superior to what you ordered, for the same price. Eventually, the bluetooth version will no longer be offered. That said, this button was apparently defective, and our team has created for you, as you know, a new order that should be in your hands soon 🙂 Do not hesitate to keep us informed! Very nice day to you. Sincerely, The SOSav.Fr Team
3/5
★★★☆☆
Delivery 1 week too long!!! order on Wednesday received Tuesday 7 days included Weekend for a simple letter fleece...can do better otherwise RAS for a product of occase
Akim H.
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Answer from
SOSAV
Hello Akim, Thank you for your message. Your package was shipped in less than 24 hours by our logistics team, we are sorry if the postal delays could be extended in this particular period, we are as you know entirely dependent on carriers, just like you. We are happy to hear that the part received is suitable for you! Please do not hesitate to contact our team at [email protected]. Have a great day and see you soon. Sincerely, The SOSav.Fr Team
3/5
★★★☆☆
No problem for the article and delivery.
Quéau P.
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3/5
★★★☆☆
Well designed site, delivery Ok
Julien E.
Translated review
Answer from
SOSAV
Hello Julien, We thank you for your message and we are sorry to hear this news :- / We note that you have not yet contacted our team on this subject. In order to remedy the situation quickly, we invite you to contact our customer support at [email protected] without hesitating to recall your order number. Our team will check with you. We remain available for any further information! Have a nice day! Sincerely, The SOSav.Fr Team
3/5
★★★☆☆
Unfortunately I did not receive the right hydrogel film. The sticky part was not on the right side of the film. I couldn't stick it because of the cut out for the front camera. Too bad .
Manon B.
Translated review
Answer from
SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
2/5
★★☆☆☆
I had kept the old one so I replaced it and asked for the warranty to be taken care of. I had to send back the complete screen so I asked for the earpiece to be returned but it was at my expense. Since the reassembly, the microphone doesn't work well when I plug in a headset/microphone. I'm very disappointed I'm giving up and will reassemble this iphone once again to put a second hand mic on it .
Michel V.
Translated review
Answer from
SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
2/5
★★☆☆☆
I tried to change the battery and screen of an iphone7, and after reassembling it did not work anymore. This operation is not within the reach of all despite the explanations rather well done.
Eric W.
Translated review
Answer from
SOSAV
Hello, Thank you for your comment 🙂 Could you please contact our customer service at [email protected] if you want to exchange the parts? Sincerely, The SOSav team
3/5
★★★☆☆
Battery sold as original... Some doubts and the rear window broke when I changed it so a bit disappointed but the battery works fine
David K.
Translated review
Answer from
SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
3/5
★★★☆☆
Screen quality very good, the only problem is that there are no tools provided with it... And to get the old home button back, you still need a new specific screwdriver not included as well. It would be nice to add a tool kit suitable for the phone model.
Nellie M.
Translated review
Answer from
SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
3/5
★★★☆☆
Many products offered Fast shipping
Lydie F.
Translated review
Answer from
SOSAV
Hello Lydie, Thank you for your comment and your encouragement. Can you give us more comments on the rating, as it does not necessarily reflect your comment and, obviously, your complete satisfaction 😉 ? We remain at your disposal at [email protected] if needed. Very nice day to you! Sincerely, The SOSav.Fr Team
2/5
★★☆☆☆
Iphone repair kit. 2 tools did not work. The suction cup. And the tip of the spatula was too soft to open the phone properly.
Raphael B.
Translated review
Answer from
SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team
3/5
★★★☆☆
The glass arrived without a hitch and was a perfect fit, but probably with an oversight in the order: I couldn't find the stickers to fix it that were supposed to be attached
Coline K.
Translated review
Answer from
SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
3/5
★★★☆☆
Triwing screwdriver too big. Had to buy another one.
Romain M.
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2/5
★★☆☆☆
Note on delivery ignored, but fast delivery at reasonable price
Victor F.
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3/5
★★★☆☆
Well done site.
Romain D.
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2/5
★★☆☆☆
First order wrong, need to arrange to take the return package to the post office, second receipt did not match the part ordered either.
Florent V.
Translated review
Answer from
SOSAV
Hello, Thank you for your review! Could you please contact our customer service at the following email address: [email protected] so that we can solve the problem? Sincerely, The SOSav team
3/5
★★★☆☆
The product doesn't match I have a galaxy j6 and the external speaker order doesn't match
Gennaro P.
Translated review
Answer from
SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.
2/5
★★☆☆☆
Fast delivery, fairly good quality products, but explanatory video needs to be reviewed. My phone now has a different problem than the original one.
Emma B.
Translated review
3/5
★★★☆☆
The replacement screen ordered is not as bright as the original screen and everything becomes more grey... it's a real shame because although I would have been willing to pay more money for a better screen! I'm very pleased with the service and the quality of the screen. So just a pity that the site doesn't describe better what we buy...
Benjamin W.
Translated review
3/5
★★★☆☆
The parts I received were used and had fingerprints on them... In addition, one of my parts was slightly damaged ... Conclusion, cheap and it shows.
Alex B.
Translated review
Answer from
SOSAV
Hello, Thank you for your opinion! All the parts we sell are brand new! Could you please contact our customer service at [email protected] so that we can offer you a return of the damaged part received? Wishing you a nice day 🙂 Sincerely, The SOSav team
2/5
★★☆☆☆
Bought a template for iphone 8, lame and considering the price, I will avoid SOSAV.
Bruno D.
Translated review
Answer from
SOSAV
Hello, thank you for your feedback! If you want to return the part, our customer service is at your disposal at [email protected] ! Have a nice day! Sincerely, The SOSav team
3/5
★★★☆☆
Correct delivery time and packaging.
Claudine C.
Translated review
Answer from
SOSAV
Hello Claudine, We thank you for your message and we are sorry to see that the part you received is not suitable for you. It is indeed a compatible cable (unofficial), as indicated on the product sheet you have chosen 🙂 You can, if you wish, return the item that does not suit you, and then get a refund or a credit note of it. For this, please contact our team at [email protected], we will be happy to find a solution for you! Have a nice day. Sincerely, The SOSav.Fr team
3/5
★★★☆☆
I communicated precisely the part I wanted, but it was another part (not the right one) that was sent to me.
Louis-norbert R.
Translated review
Answer from
SOSAV
Hello Louis-Norbert, We thank you for your message and we are sorry that the exchanges with our team did not give you complete satisfaction. We remain at your disposal and are open to any comments allowing us to improve and especially to improve your customer experience at SOSav.fr. Do not hesitate to contact our team for any question. Have a great day! The SOSav.com team