/10
★★★★★
based on 25662 published reviews
★★★★★
based on 25662 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Screen quality not as premium as described in the description.
David G. Translated review
Answer from SOSAV
Hello David,
We thank you for your opinion and are sorry to see that your order does not offer you complete satisfaction.
However, we note that you have not yet contacted our team about this matter: do not hesitate to write to us at [email protected] so that we can be informed of this information and find a solution quickly 🙂
Our team wishes you a very nice day and remains at your disposal if needed.
Sincerely,
The SOSav.fr Team
We thank you for your opinion and are sorry to see that your order does not offer you complete satisfaction.
However, we note that you have not yet contacted our team about this matter: do not hesitate to write to us at [email protected] so that we can be informed of this information and find a solution quickly 🙂
Our team wishes you a very nice day and remains at your disposal if needed.
Sincerely,
The SOSav.fr Team
3/5
★★★☆☆
I had to call them back, an oversight perhaps, but the package arrived safely. I had to call them back, maybe an oversight finally the package arrived
Julien M. Translated review
Answer from SOSAV
Hello Julien,
We thank you for your opinion.
Indeed, the deadline of about fifteen working days was exceeded by a few days and we are sorry for this supplier delay, independent of our will of course, but which we are finally dependent on as much as you.
We are happy to see that your order has arrived safely and that you are completely satisfied with it.
Of course, our team remains available if needed, do not hesitate.
Best regards,
The SOSav.fr Team
We thank you for your opinion.
Indeed, the deadline of about fifteen working days was exceeded by a few days and we are sorry for this supplier delay, independent of our will of course, but which we are finally dependent on as much as you.
We are happy to see that your order has arrived safely and that you are completely satisfied with it.
Of course, our team remains available if needed, do not hesitate.
Best regards,
The SOSav.fr Team
3/5
★★★☆☆
I ordered a oneplus 6 battery, I was a bit misled by the picture that shows an original battery and the text that talks about compatible battery. I'm not particularly satisfied with the battery, it was supposed to improve the battery of my phone which is 3 years old but there is no particular benefit or regression which pushed me to buy an original battery elsewhere. The spatula ordered at the same time is qualitative on the other hand. I will be you I will change the photo that can mislead. The price is attractive but the illustration is misleading.
François P. Translated review
Answer from SOSAV
Hello, the description of the product sheet does not indicate that it is an official battery but a battery of equivalent quality. The logo of the brand is not present on our visuals (non contractual) either 🙂 On the other hand, if the battery has a defect, we invite you to come back to us by email at [email protected] in order to proceed with an exchange. Sincerely,
2/5
★★☆☆☆
Does the job but VERY loud. It is necessary to play with 1 DJ headset to cover the noise of the fan
Kenny L. Translated review
Answer from SOSAV
I'm not sure what the problem is, but I'm sure it's a good one. The console's fan is not related to this part and we don't understand your message :/ If you think that the mains charger you received has a defect, please contact our customer service by email at [email protected]. If the problem is still with the fan, we advise you to check that the console is correctly connected and to dust it. Sincerely yours,
2/5
★★☆☆☆
High shipping costs and very slow delivery times. Untracked green letter 6 days!
Kamel D. Translated review
Answer from SOSAV
Hello, unfortunately we do not have control over the delivery time, once the package is handed over to the carrier. The simple letter without follow-up takes 3 to 5 working days on average but with the health crisis, the delays can be extended, we apologize for that. But in case of emergency order, we still offer express shipping in 24/48 hours. Sincerely, The SOSav team
3/5
★★★☆☆
The battery I ordered is ok but the tutorial for changing it is not good. I broke the extension cord of the home tablecloth! I am really disappointed by the tutorial
Stephane R. Translated review
3/5
★★★☆☆
Hello, Overall it is far superior, but for this order, a malfunctioning problem from one of their suppliers, imperfect labeling, a part not conforming to the request was delivered to me.
Alain B. Translated review
3/5
★★★☆☆
The delivery was fast and the item is rather average
Rhaben C. Translated review
3/5
★★★☆☆
I am very pleased with the service and the quality of the product.
Morlhan S. Translated review
3/5
★★★☆☆
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product and the quality of the service.
Fabien Q. Translated review
2/5
★★☆☆☆
Reference error and no refund. Only a credit note!
Fernand B. Translated review
Answer from SOSAV
Hello Fernand, Thank you for your comment. Indeed, as a professional and as you were informed when you registered, we spontaneously offer commercial credits to professionals to facilitate their order placement, but this is not the only existing solution of course. Our team has already contacted you about this by e-mail, do not hesitate to read it and to come back to us for any further information. Have a nice day. Sincerely, The SOSav.fr Team
3/5
★★★☆☆
The plastic pouch as well as the tools were dirty, full of particles, there was also a broken piece of plastic, I had to clean everything before I could use them, as if the kit was not new. The black plastic spatula is too soft, it gets damaged easily. The suction cup is too large to unbolt a really cracked screen in several places, I had to use a smaller suction cup I had at home. I only found videos for the replacement of the complete kit. Since I only ordered the screen alone, I had to figure out how to transfer the metal chassis, FaceTime camera, internal speaker as well as the proximity sensor. During the final stage of fitting the screen, it got damaged at the bottom right, black spot and internal crack, maybe it was slightly too big.
Michel L. Translated review
Answer from SOSAV
Hello Michel, Thank you for your feedback and we are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] and to send us some pictures: our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team
2/5
★★☆☆☆
The site is OK, the delivery too. The product is mediocre
Matthieu P. Translated review
Answer from SOSAV
Hello Matthieu, We thank you for your message and we are sorry to hear that your order did not give you complete satisfaction... However, it seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you 🙂 We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
2/5
★★☆☆☆
One joystick out of the two does not work, or drift!
Hauss E. Translated review
Answer from SOSAV
Hello Eric, Thank you for your comment and we are sincerely sorry to hear this information... It seems that you have not yet contacted our team regarding this obviously defective part. In order to start the process of taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you 🙂 Have a nice day! The SOSav.fr team
3/5
★★★☆☆
Practical site to browse; maybe lacks some data for buying a phone battery which requires specific tools and which they can however propose!
Maxime Françoise G. Translated review
Answer from SOSAV
Hello, Thank you for your comment. Do not hesitate to send us your impressions and ideas for improvement at [email protected], our team does its utmost to constantly improve 🙂 Very nice day to you. Sincerely, The SOSav.fr team
2/5
★★☆☆☆
Several exchanges about a non-compatible samsung Galaxy S7 rear camera. The phone, after installing the camera, indicates a message "camera failure" After sending 2 cameras, action for which I salute the sales department, I am told that it must be a problem coming from the interface on the phone side ... But it turns out that the original camera works perfectly every time I reposition it (except for some spots on the optics, which is why I want to replace it). The pb does not come from the interface but from the non-compatibility of the product that was sent to me twice, which is identified "SONY" and does not have the same references as the original. After all these explanations with the SAV and my proposal to send them back the 2 cameras provided that did not serve me against refund of my purchase, no news! I am very disappointed with the outcome of this case because I paid for an item that can not serve me because incompatible.
Samuel M. Translated review
Answer from SOSAV
Hello Samuel, Thank you for your comment and we are very sorry about this incident. However, we have not received any response from you following our last e-mail dated March 01. Our team has already answered you on this subject and remains as usual at your disposal if needed, do not hesitate to contact us 😉 Have a nice day.
3/5
★★★☆☆
Fast delivery But a slight defect in the positioning of the holes After a slight enlargement the phone charges correctly
Mathieu L. Translated review
Answer from SOSAV
Hello Mathieu, Thank you for your comment and we are sorry to hear about this slight machining defect. It seems that you did not contact our team about this, in the future do not hesitate, we are always available and always find solutions 🙂 Have a nice day. Sincerely, The SOSav.fr Team
3/5
★★★☆☆
Fast, follow-up ok However Wrong title: Purchase Honor 5C Battery = Receipt Battery "Compatible" Honor 5C ---> that changes everything!
Stéphanie D. Translated review
Answer from SOSAV
Hello Stéphanie, Thank you for your comment 🙂 Indeed, as we indicate in the product sheet, it is a compatible part, equivalent to the original part". https://www.sosav.fr/store/honor-5c/50198-batterie-honor-5c.html Do not hesitate to contact our team for any doubt concerning an article. Have a nice day! Sincerely, The SOSav.com Team
3/5
★★★☆☆
The website and videos are very good. The parts for repair are in order but the accessories are not always as shown on the pictures.
Jean Philippe F. Translated review
Answer from SOSAV
Hello Jean-Philippe, We thank you for your message and we are sorry that your customer experience on SOSav did not go perfectly. If you have any query regarding this item, please do not hesitate to contact our team at [email protected], we always find satisfactory solutions 🙂 In the meantime, our team wishes you a very nice day and remains at your disposal if needed. Sincerely, The SOSav.fr Team
2/5
★★☆☆☆
The.sim.drawer.of.the.htc.one.m9 is not compatible Thank you
Sweety D. Translated review
Answer from SOSAV
Hello Sweety, Thank you for your comment and we are sorry to hear that your order did not meet with your complete satisfaction. It seems that you have not yet contacted our team about this order. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team