/10
★★★★★
based on 26466 reviews published
★★★★★
based on 26466 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The items I ordered because they were displayed in stock when validating my basket turned out to be unavailable due to ongoing restocking... In addition, I was asked again the address of a relay point to send the last item finally available but it was sent to another address ... Well...
Philippe R.
purchased on 14/09/2021
Translated review
2
/5
★★☆☆☆
I waited 1 month before receiving it, I was told to wait 10 days 3 times. And I am still waiting for an order that I haven't received.
Killian S.
purchased on 09/09/2021
Translated review
2
/5
★★☆☆☆
No telephone assistance (contrary to what we can understand on their site). A little brief / not very developed return to my questions by email No answer to my last question by email so not "excited" by the SOSAV after-sales service
Michel M.
purchased on 26/09/2021
Translated review
3
/5
★★★☆☆
Too bad the battery stickers are missing
Stéphane B.
purchased on 30/09/2021
Translated review
3
/5
★★★☆☆
Very easy to order and correct price. Customer service response to my email was a bit long: 24 hours Application instructions for the telephone film: not in accordance with the film, so there is a mark in the corner of the film (not good)
Régis S.
purchased on 03/10/2021
Translated review
3
/5
★★★☆☆
Very good after-sales service... Fortunately, there were many delays due to supply difficulties...
John-henry M.
Translated review
Answer from SOSAV
Salve,
Grazie per il vostro feedback.
Siamo sinceramente dispiaciuti per il ritardo nella consegna del suo ordine, che era totalmente fuori dal suo controllo.
Saremo felici di ascoltarvi se avete delle domande, quindi non esitate a scriverci.
Buona giornata.
Cordiali saluti,
Il team di SOSav.fr
Grazie per il vostro feedback.
Siamo sinceramente dispiaciuti per il ritardo nella consegna del suo ordine, che era totalmente fuori dal suo controllo.
Saremo felici di ascoltarvi se avete delle domande, quindi non esitate a scriverci.
Buona giornata.
Cordiali saluti,
Il team di SOSav.fr
2
/5
★★☆☆☆
The delivery was fast but after checking on other sites my products were twice as expensive as elsewhere. I don't think I would recommend this site !!!!
Eric B.
purchased on 12/09/2021
Translated review
3
/5
★★★☆☆
A muddle in the order with little information without me asking. Contacted, customer service ended up confirming the delay, giving me a new approximate time frame but also offered to refund me the costs incurred (order plus delivery) if I wanted to cancel my order. The screwdriver pac I bought is of poor quality. The spare part on the other hand seems to be in order.
Benjamin C.
purchased on 28/06/2021
Translated review
3
/5
★★★☆☆
My package arrived safely but with a delay. I had to send several emails to find out the status of my order. I would have preferred SOSAV to take the lead, hence my 3 star rating. Otherwise the response to my emails was quick. I would have preferred to have received the order in advance, hence my 3 star rating.
Bruno I.
purchased on 01/08/2021
Translated review
3
/5
★★★☆☆
A first order was for a set of tools to open an iPhone 6S and the smallest torx was too big... the second order was for screws for iPhone 6S and the delay was exceeded by more than a month... The fact remains that SOSAV offers repair materials that are difficult to find elsewhere and more expensive...
Guy C.
purchased on 15/07/2021
Translated review
2
/5
★★☆☆☆
The guide is complete. Unfortunately the so-called premium screen is not of the expected quality. Maybe I should have taken the OEM quality.
Clement G.
purchased on 24/08/2021
Translated review
3
/5
★★★☆☆
Hello, I received my order 2 months after placing it without being notified of any delay. The part works well. I think that for the betterment of the planet SoSav should collect used parts from their customers to see if they can repair them. Sincerely
Alexandre P.
purchased on 24/06/2021
Translated review
3
/5
★★★☆☆
Delivery time too long, order on 01/07 and shipped on 11/08! item conforms
Joseph F.
purchased on 01/07/2021
Translated review
3
/5
★★★☆☆
Product arrived quickly. The improvement of autonomy related to the change of the battery is significant, but less than expected. The tools are useful for this type of manipulation, without being exceptional (cheap packaging, plastic that is damaged after opening the phone ...).
Paul B.
purchased on 02/08/2021
Translated review
3
/5
★★★☆☆
Positive point if a screen has a problem we can exchange it directly on site and negative point the brightness of the screen is ultra low I see nothing in the sun
Wally D.
purchased on 18/08/2021
Translated review
3
/5
★★★☆☆
Good overall. I'm very pleased with the service and the quality of the product.
Alfred M.
purchased on 16/08/2021
Translated review
3
/5
★★★☆☆
I received my package in a few days after ordering, but this device does not suit me and I send it.
Jean Louis L.
purchased on 15/08/2021
Translated review
3
/5
★★★☆☆
The product met my request but I was disappointed to learn only after the purchase that the item was out of stock. I had to wait, although at the time of purchase this was not indicated. Thank you very much,
Axelle J.
purchased on 01/08/2021
Translated review
2
/5
★★☆☆☆
Product conforms to our expectations, clear and precise explanations for the assembly, but delivery times are too long, especially for repairing a mobile phone (my precious one), if necessary, we will order again on SOSAV, hoping that the delivery will be faster.
Alain B.
purchased on 17/07/2021
Translated review
3
/5
★★★☆☆
Good condition even if the image quality is mediocre
Marie Nancy L.
purchased on 06/08/2021
Translated review
3
/5
★★★☆☆
Too much time to deliver for a Pro, otherwise, very good for a private individual.
Patrick A.
purchased on 03/08/2021
Translated review
3
/5
★★★☆☆
Very late delivery (covid)
Maxime C.
purchased on 21/06/2021
Translated review
3
/5
★★★☆☆
Everything was perfect until I unpacked it. Very dirty room but fortunately it works.
Serge A.
purchased on 27/07/2021
Translated review
3
/5
★★★☆☆
The order was not fast, I had to re-launch to know where the order was 48h after I received an email telling me that the order was shipped
Maud L.
purchased on 05/07/2021
Translated review
3
/5
★★★☆☆
I have to say that I'm very pleased with the service and the quality of the product, but I'm not sure I'll be able to do it.
Philippe P.
purchased on 10/07/2021
Translated review
3
/5
★★★☆☆
The delivery times are extremely long...
Ludovic L.
purchased on 21/06/2021
Translated review
3
/5
★★★☆☆
Top of the line
Frederic G.
purchased on 09/07/2021
Translated review
2
/5
★★☆☆☆
One of the two products I received is not a new product (iPhone 7 speaker). There was dirt on it and even a little rust. At this price, it is abused. As for the quality of the second (iPhone 7 battery), it is very perfectible... In view of this experience, I do not think I will order again 🙁
David G.
Translated review
Answer from SOSAV
Ciao David,
Grazie per il tuo commento!
Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti uno scambio di pezzi!
Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.
Sinceramente,
Il team di SOSav.fr
Grazie per il tuo commento!
Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti uno scambio di pezzi!
Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.
Sinceramente,
Il team di SOSav.fr
3
/5
★★★☆☆
My order is missing an item
Adeline A.
Translated review
Answer from SOSAV
Salve,
Grazie per il tuo commento!
Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti di inviarti il pezzo mancante!
Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.
Cordiali saluti,
Il team di SOSav.fr
Grazie per il tuo commento!
Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti di inviarti il pezzo mancante!
Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.
Cordiali saluti,
Il team di SOSav.fr
2
/5
★★☆☆☆
I've been waiting for over a month to receive my order...
Alexandre E.
Translated review
Answer from SOSAV
Salve,
Grazie per il tuo commento e con le scuse per il ritardo!
A causa di un problema di produzione, i nostri fornitori hanno purtroppo avuto ulteriori ritardi nel rifornimento :/
Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata 🙂
Auguri,
Il team di SOSav.fr
Grazie per il tuo commento e con le scuse per il ritardo!
A causa di un problema di produzione, i nostri fornitori hanno purtroppo avuto ulteriori ritardi nel rifornimento :/
Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata 🙂
Auguri,
Il team di SOSav.fr