Reviews tompress.com

Product level no issues. There was no deburring on the stainless steel sheets, dangerous, we can cut ourselves, I who work in metallurgy, ""part not deburred part not finished. "" Best regards R Richard AGASSE

I was disappointed with this last order. The delay was so long that I had to redo my payment. A product that was unavailable which I had to cancel and reorder to receive the rest of the order, of course paying the shipping fees again. Not very customer-friendly, I found it elsewhere. As for the rest, I am very happy with the products received, but it's too late to use them this year.

Correct delivery and compliant, but the delay is too long, order on October 7, 2025, delivery on December 30, 2025

If I hadn't called, I would still be waiting for my order, because you were waiting for my order to be complete, it was for Christmas, I received my order on the 23rd, Christmas Eve on the 24th, a bit tight with stress

I did not receive the correct part.

Bad delivery I went to pick up the package.

Hoses really of very good quality, but I give 3 stars because I did not receive the 3 funnels

Rather satisfied with my purchase, a potato masher from Emile Henry. However, I am disappointed with Tom Press because I had chosen FREE delivery to a pickup point less than 3 km from my home, and here I receive an email saying that the package was waiting for me at the post office 10 km from my home. Indeed, the package was too bulky. Despite a message to report the inconvenience, Tom Press remains silent.

I am happy with my purchase, no problem with the product, however paying €7 for delivery to be delivered in 72 hours and finally receiving the package after more than a week is a bit excessive given the shipping costs...

The parts do not match. I contacted customer service but received no response to know the procedure for a return!

Good product but we are not informed if there is a slightly longer delivery delay. 3 months to receive is long...

Very good product, but well, lack of assembly instructions... If you are not handy...

The product is not identical to the photo: I wanted a 100 percent wood item and not wood/PVC

More than 4 weeks without news, then I had to send a message after this time for the order to be shipped... One part out of the 12 was broken.

Order error but resolution in progress

The labels stuck on the pastry horns were very difficult to remove. The glue was too resistant. For a food utensil, this is not suitable.

Reber chopper arrived wobbly and with white stains inside and outside that won't come off

Products conform but a lot of delay in delivery due to poor choice of provider. Do not have it delivered by Chronopost due to lack of seriousness.

A processing delay of + 45 days which required a reminder from me to know where my order was, then a payment issue because due to the delay, my initial credit card being renewed which necessitated reinitiating a payment

For the first time in over 20 years, I am not happy with tom press: I received this order and within 5 minutes of opening the package I called to inform that an item was missing... 8 days later I have not received any news. Are we being taken for liars? Very unpleasant when we know that in less than 2 years I have ordered for over 2000 €.. the missing item costs 49.95 €.... I let you draw the conclusion and deduction...

Disappointed, more than 2 months for an order postponed week after week. Let's hope this doesn't become usual!!! Best regards.

I bought pork casings 55/60, but what I received is at most 50 (to know, I use a 50 mm stuffing tube, and it fits very difficultly), so disappointed.

I thought it was made of fabric but it's my fault

Despite a message and a phone call for a confirmation of D of the grid axes of the chopper, no response! BAD POINT FOR YOU. DJ

1st fantastic experience .... several ++ captivated mice! But today, big flakes, they come to eat the cheese, and run away!!! What to do??? Thank you for your advice

Blades correspond to the order; 2 months for delivery!

This is not the product I usually ordered even though I was told it was, and moreover, the items are not accepted.

Some products were not available. I only received part of it. I don't know if the missing product will be sent to me. Please cancel it.

The product was damaged, a screw was stuck next to the frame and the back plates were stapled. I repaired it. But it's a shame. I think it was a manufacturing problem. It is true that I did not check the package upon delivery.

The part was not suitable for my thorny issue

Offer presented as a price with a discount while with the 'supplements' the price is higher than that of the theater.

Saucepan delivered with a very visible impact!! This is not due to transport!!

I still have not received the seal. Regards, David Rey.

We discarded 2 capsules out of 60 because they were non-compliant.

Hello, I am making a complaint following the receipt of my order. I received a perishable product at the end of October for a delivery on 23/10. Best regards

I am disappointed with the meat grinder. It is really ineffective. The reviews on the site for this grinder are not true. What a shame!

Hello, I have reordered the same order as before for the same item regarding vacuum bag rolls. The new bags are 6mm larger than the previous ones and get stuck in the housing of our machine. This is not practical at all.

The delivery times within 24H were not respected.

I did not receive what I ordered beef intestines instead of pork or lamb I made a complaint to customer service I have no response

In fact, I had an order pending for a few days, but you didn't have the entirety of the order available. To receive part of it quickly, I had to cancel the other part... but the fees remain the same... In fact, I ordered elsewhere what I was missing,... fast delivery is FREE for the same product... Have a nice day