Reviews tompress.com

Very serious fast delivery

Order placed on November 25, 2025 received on February 20, 2026 !!!

Product meets expectations. Not yet used. Product ordered in August 25, delivered in February 26. No information from Tom Press regarding the reasons for the delivery delay. A bit disappointed with Tom Press's customer service.

Everything went well I received my item however I paid for the item twice when I only wanted one

I realized that my frying pan could not be used on induction after seeing the label there was an indication error on your site. I am waiting to be contacted again to see what to do next

Ordered items very well. As for the delivery, I had to wait until I contacted your company a month later to find out that an item was out of stock. Regarding the delivery, it was the carrier who informed us, the company did not send us any information.

I make at least one comment per year without receiving any discount vouchers in my last disappointed package

Person on the phone just kind

Delivery was well done but with three months delay

The ordered product was on sale, I understood why, it was defective and it was not mentioned!!! This is recurrent among French merchants or e-merchants and then they wonder why we buy directly from Chinese sites. Fortunately, I am very handy, I was able to repair the product but a person who is not handy would have lost their money. I would have still bought the product if the merchant had indicated that the product was defective but I would have done so knowingly and I would have given 5 stars. But here, the commercial method is unbearable to me.

Packing a clay dish with a cast iron pot in the same package was a mistake. Result broken dish and delivery person who shifts the blame

I received two orders from Tompress since the beginning of December, the material meets expectations... however, the delivery leaves something to be desired for the first one in December, a day and time were set... no one showed up, the delivery was made a few days later. For the second delivery in January, an appointment was made, we were at home, the message saying we were absent arrived, the delivery person did come (photo as proof) but he returned the next day.

2 items are missing from the order and no news from customer service.

The item corresponds well to what I expected but is too expensive

I did not receive my entire order and after contacting for the next steps, I have been waiting for a response since 02/02.

Invoice sent to the delivery address while not registered at that address

The package was ripped open and patched up by the postal services. After verification, the package was complete. Packaging too weak for the weight of the package.

Good company.

Hello, I am annoyed because the merchandise has arrived but I have a problem with it. I have asked questions to the return service and I am waiting for a response. So I cannot give a review today!

No worries about the product. Small joke However, the box (small size) was open, no tape on the opening. The product could have fallen.

I received a damaged product, how can I change it. Thank you in advance

Impossible to find on the site how the diameter of jam jar lids is defined. As a result, I opted for the classic way of measuring and bought lids that are too small... But apart from that, the prices and quantities are reasonable and the shipping is super fast.

Poor finishes on the cabbage grater: the central blade is crooked and 2 screws on the lower board are not tightened all the way. Best regards

Asked for clarification on whether it works on induction or not but no response, so upon receiving the pot, I couldn't use it, it doesn't work on induction, so I have to change it!!!! Not very professional

Several items out of stock which led to delivery delays, ultimately receiving my order with replacement items and a final delay of nearly 3 months between my order and its receipt...

Product level no issues. There was no deburring on the stainless steel sheets, dangerous, we can cut ourselves, I who work in metallurgy, ""part not deburred part not finished. "" Best regards R Richard AGASSE

My package announced as delivered, I only received it 3 days later!

My order concerned a 7cm filter and I received an 8cm filter, please check the requests!

I was disappointed with this last order. The delay was so long that I had to redo my payment. A product that was unavailable which I had to cancel and reorder to receive the rest of the order, of course paying the shipping fees again. Not very customer-friendly, I found it elsewhere. As for the rest, I am very happy with the products received, but it's too late to use them this year.

Correct delivery and compliant, but the delay is too long, order on October 7, 2025, delivery on December 30, 2025

If I hadn't called, I would still be waiting for my order, because you were waiting for my order to be complete, it was for Christmas, I received my order on the 23rd, Christmas Eve on the 24th, a bit tight with stress

I did not receive the correct part.

Bad delivery I went to pick up the package.

Hoses really of very good quality, but I give 3 stars because I did not receive the 3 funnels

Rather satisfied with my purchase, a potato masher from Emile Henry. However, I am disappointed with Tom Press because I had chosen FREE delivery to a pickup point less than 3 km from my home, and here I receive an email saying that the package was waiting for me at the post office 10 km from my home. Indeed, the package was too bulky. Despite a message to report the inconvenience, Tom Press remains silent.

I am happy with my purchase, no problem with the product, however paying €7 for delivery to be delivered in 72 hours and finally receiving the package after more than a week is a bit excessive given the shipping costs...

The parts do not match. I contacted customer service but received no response to know the procedure for a return!

Good product but we are not informed if there is a slightly longer delivery delay. 3 months to receive is long...

Very good product, but well, lack of assembly instructions... If you are not handy...

The product is not identical to the photo: I wanted a 100 percent wood item and not wood/PVC