Reviews tompress.com

Disappointed by this article personally I think that the value for money is not there.

It is difficult for me to evaluate the customer service, as my order did not involve this service. I was totally satisfied with the way the product was presented on the site, but on the other hand, LA POSTE is definitely LACKING. My colissimo arrived 3 days late (the 2 previous ones - which were not Tompress orders - were lost).

The 2m handle on the pizza peel was bent... I'm a bit disappointed, especially considering the price.

Difficult assembly

An unavailable product should not be able to be ordered. I bought by 20 to get a discount. Finally not available in sufficient quantity, stock available sent but without discount ...

Hello, A bag of flour was slightly torn (Larangais I think) certainly due to a bad wedging.

Fast, efficient delivery. Product quality leaves something to be desired with certain metal-effect plastic parts (after all, for the price, it's not surprising). The most annoying thing is the product's effectiveness: it doesn't work at all.

After 4 MONTHS of waiting ..... what would you think of this site !!!!!. What's more, they tell you it's French!!! when it comes from China!!! it's over NEVER again!

Too bad my 10 kg bag of salt was all punctured salt everywhere in the package

Dead packaging

The parcel arrived unannounced and I had to run back when the delivery man was at my house... No more orders ever!

Good quality product that perfectly meets my expectations. ( Functional and compact ) On the other hand, the price seems very high compared to the product in terms of materials and finish. I was very disappointed with the assembly. A nut is missing on the lever pivot pin, and the addition of washers behind the nuts would have been a plus, to prevent the paintwork from coming loose.

Wrong product compared to the site description

Problem with geodis/calberson carriers. Everything was broken, package opened before delivery (by deliveryman to see what it was...")

More than a month to receive my order

Perfect delivery. Desus of the goods. With breaks and chips. After-sales service response leaves much to be desired. Poor customer service, 3 weeks waiting for 1 product. I have to change product, not even able to offer me the 10euro difference on a 460euro invoice. Impossible to make you a commercial offer up to 10euro".

The product is of good quality and seems durable. On the other hand, I don't know why but the package was repackaged by the post office... and one of the two watering cans ordered needs a little welding to fill a mini-hole which will cause a slight loss.

Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame. Products conformed however

Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.

I made an order and apparently there was not everything and.not even warned So I called because I had not received and the tell me that it an article will be available from May and asks me if I still want it so I say yes and then I have to pay postage and so I receive my order and surprise the next day I receive another article so a little disgusted to have to pay again.

It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.

2 months delivery delay, several exchanges with a so-called "customer service" who refused to send the items in two instalments.

Some jars were broken, I had a pile of broken glass. Some lids dented. Service was quick, refund broken parts. This is of no use to me as I need the jars and lids I ordered in this quantity.1. I can't order 2 jars, lids that are broken. But only 6, 12. I do not need this quantity. 2. i pay shipping costs again.

I placed an order in january, some items were not in stock and i was made to wait 3 weeks, then another 6 and another 6. finally i cancelled part of my order after 10 weeks. the items ordered were not exceptional (plastic bins, legumier,...) customer service not very commercial, not very creative, refusal of partial delivery, no commercial gesture.

Not satisfied with my order, impossible to give an opinion, it doesn't work and not satisfied either with my call to customer service.

I've had a similar Zyliss appliance for 40 years and it's worked perfectly for all that time. unfortunately, everything wears out. knowing your equipment, i didn't think twice and bought from you. this appliance doesn't cut into small pieces and what's more, it comes apart while cutting. what do i have to do to return it and get my money back?

For a missing item, delivery delayed 2 weeks. No commercial gesture.

Following a previous purchase from Tompress I was to receive documentation. To date I have received nothing. I am particularly disappointed by the customer service.

Very good products, as usual delivery time ( almost 3 months ) and customer service ( no information about the delay if it is not the customer who calls every month !!!! ) absolutely not up to standard

Order placed on 11/01/21 and received around 20/02... More than mediocre quality.

4 months for a baneton...

Disappointed ... of course it's a second hand oak and you can't have a perfect product . However, there are many imperfections and a very red color all over the middle of the barrel. So a major stripping is in order. I didn't expect so much work to be done on the product, it was delivered quickly and dropped off inside my home. I really appreciated it.

Delivery much too long 4 weeks

Product conforms to order. Packaging in good condition, although the stainless steel side plates were a little warped. Assembly instructions in Italian and assembly plan not easy to read. A user manual is missing.

I'm sorry I wasn't offered an exchange in an equivalent size rather than a brand equivalent but smaller, even if the quality is there, it's also a bit my fault, since I didn't think of it either (too bad for the manufacturing stoppage).

The device is of very poor quality, both in terms of mechanical construction and general finish.

I sent you an email on march 04 and i have not yet received a reply. an item received does not correspond to the order it is normal that the return costs are at your expense. thank you for your kind attention. Customer n°2119243 N° FX574365

Products ordered in November 2020 for Christmas received in February 2021 Too bad... . Impeccable packaging.

Very fast delivery but packaging so inconsistent that the tool handle was twisted during transport The 15% discount leaves the tool twisted ...

Very long delivery due to a product being out of stock. 4 pots broken. obliged to phone for delivery time....