/10
★★★★★
based on 18884 reviews published
★★★★★
based on 18884 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery times not respected, big anxiety for Christmas. Customer service uninterested in my problem, no apology, no message and of course, no gesture. I do not recommend !!!!.
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Answer from tompress.com
Hello, Our apologies for the delay in manufacturing the granite marble. However, upon receipt in our warehouses, it was shipped to you immediately and the promise of delivery within 24 hours to the relay point was kept. Yours sincerely
3
/5
★★★☆☆
The products are very good, but the delivery time is a little too long; if you're out of order, it's not great.
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3
/5
★★★☆☆
Negative: when cooking, the blood from the pigeons on the upper skewer drips onto the lower pigeons. This is not a vain pleasure. Why don't you use the same offset as the competing brand (for your information, at the time of purchase, they were out of stock)? Can the appliance be modified? Thank you
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2
/5
★★☆☆☆
Hello, I placed an order for a flambadou on December 14th. You informed me the same day that the parcel had left by Colissimo. Worried that I hadn't received anything, I checked my account on December 17, and to my great surprise, it said that the parcel had been delivered the day before..... I have reported this problem by calling you, you must do some research with Colissi.
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Answer from tompress.com
Hello, Our after-sales service has followed up the complaint with the postal services and has sent you all the information by e-mail. We are awaiting your return for file 28271. Best regards.
2
/5
★★☆☆☆
Order not delivered. I placed an order on 13 12 2021 and it was not delivered. After 2 complaint emails and a telephone conversation I have been offered a refund. I hope this will be done as soon as possible. Your site is well done, too bad for a first order!
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2
/5
★★☆☆☆
I recently placed an order and was having difficulty with the website attempting to pay via credit card. I repeatedly got an error from the site, so decided just to pay via bank transfer, the other option. I made payment immediately, but they did not acknowledge the payment. About a week later they still hadn't shipped the order so I contact them and they told me they hadn't received my payment. I
Verified Buyer
3
/5
★★★☆☆
The packaging did not protect the corners of the bottle crates. These are twisted. And since the carrier dropped the packages off at the neighbors', no complaints ...
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3
/5
★★★☆☆
The product description is inadequate, only the diameter of the lower ring is given, it would have been wise to also give the diameter of the upper end (inside + outside). In short, a useless purchase because the dimensions don't match!
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2
/5
★★☆☆☆
I am very disappointed by my latest purchase, although I had no problems before. It's not a question of the quality of the product itself, which is very good, but of insufficient control of the contents of the parcel sent. Tompress should do a better job of checking the contents of its parcels before dispatch. The packaging is perfect and protects the goods, but I end up with a tagine whose upper part (co
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Answer from tompress.com
Hello, We apologize for the inconvenience. The file is open under reference 28293. An e-mail has been sent to you with the necessary information. Please let us know the name on the card of the preparer who checked the parcel and the name of the person who checked the tagine (under the base). We look forward to receiving this information. Best regards.
3
/5
★★★☆☆
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3
/5
★★★☆☆
My order (for 320) was placed at the end of September and I received it at the end of November! Tomato seeds available in 15 days and sauerkraut pots available in 1 week. Supply lead times kept getting longer and longer, and the purchasing department was never willing to send the items I needed in 2 shipments. In the end, all that was left was the tomato seeds at 3 euros.
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2
/5
★★☆☆☆
The product does not correspond at all to the photo. I would have preferred the degrees to be in celcius degrees only as on the photo and as I expected to have! really disappointed by the product you sent.
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Answer from tompress.com
Hello, Our apologies, the model has changed, we will update the photo as soon as possible. Best regards.
3
/5
★★★☆☆
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3
/5
★★★☆☆
Hello, as the rosin jar has a rather fragile cap, it blew up, spilling the powder all over the place inside and outside the box (the postman told me it had leaked into her van). In future, try to pack it well so that it resists shocks during transport. For the rest, nothing to say
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Answer from tompress.com
Hello, Thank you for this information, and we apologize. I assume that the postwoman gave you the damage report which accompanied the obviously damaged parcel? Please forward it to us so that our after-sales service can take the necessary action as quickly as possible. I'll forward your photos to them immediately, and you can follow up the case under reference 2821.
2
/5
★★☆☆☆
Order still not received
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3
/5
★★★☆☆
I have waited a very long time to be delivered at last
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3
/5
★★★☆☆
Sent very quickly but some plugs turn in a vacuum and are therefore unusable.
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Answer from tompress.com
Hello, As soon as you feel resistance, stop turning the cap so that the lugs don't crush. Best regards.
3
/5
★★★☆☆
Lid very warped due to transport
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2
/5
★★☆☆☆
How to evaluate an order that has still not been delivered since 21/10/21. Incomplete order, due to one of the products being out of stock.
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Answer from tompress.com
Hello, the package has been shipped, it seems to have been delayed in the postal network, we have opened a claim: 41671020. Best regards.
3
/5
★★★☆☆
More than a week of waiting and still not received my parcel and the worst is to tell me that I gave an incomplete address while, proof in support, it is not true!
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Answer from tompress.com
Following your confirmation, we have filed a complaint with the postal services. We'll be sure to let you know the outcome. Best regards.
2
/5
★★☆☆☆
The 30cm socca plate I ordered was the wrong size. The usable surface is only 25.5 cm, not a huge difference in height! The size of a frying pan in any shop corresponds to the usable surface, but not with you. Customer service offered me an exchange, but I had to pay the return postage (which was almost 10) and a big surplus for av
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Answer from tompress.com
Hello, I'm sorry that the item is not to your liking. The dimensions indicated are the outside dimensions. As proposed, you can return the item to us. Best regards.
3
/5
★★★☆☆
Slow delivery
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3
/5
★★★☆☆
Hello, your team and your services are perfect the only thing I'm disappointed is that I ordered a thorn for chestnuts alas the skin goes through the sieve ...
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Answer from tompress.com
Hello, how did you proceed? Perhaps this tip sheet will help you: https://www.tompress.com/A-10004121-comment-faire-sa-creme-de-marrons.aspx Our customer service team is also available to answer any questions you may have: 0563714499 or [email protected] Best regards.
2
/5
★★☆☆☆
Weak product. The thermometer's temperature scale is a piece of paper printed and glued into the glass. This makes it look like a toy produced in a technology class. Many doubts about the thermometer's durability. Product already oxidized after 3 uses. Very thin steel.
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Answer from tompress.com
Hello, Once sterilization is complete, the thermometer must be wiped dry. Our customer service department has tried to reach you without success. Please do not hesitate to call us again. Best regards
3
/5
★★★☆☆
Not very happy as most of my "perfect" jars were damaged."
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Answer from tompress.com
Hello, We apologize for the inconvenience. Your complaint has been dealt with. We hope that the solution adopted has given you complete satisfaction. Best regards.
3
/5
★★★☆☆
Very good and efficient peeler. Customer service very good, very pleasant person on the phone, very available to solve delivery problems. Disastrous delivery because of the Geodis transport company (3 reminders to get our delivery, they never contacted us and didn't show up for the first 2 appointments, the parcel was depalletised, the box was damaged and there was a slight knock on the metal sheet).
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Answer from tompress.com
Hello, We apologize for the delay in delivery. We will do everything in our power to ensure that this does not happen again. Best regards.
2
/5
★★☆☆☆
Disappointed by the wait of the delivery and disappointed by you because once you received your payment the remainder does not concern you any more 15 days to have my order whereas was to be delivered in 2 days site not serious
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Answer from tompress.com
Hello, Our apologies for the delay. The 4.5 mm grid was not available in stock, which delayed the dispatch of your order. Yours sincerely
3
/5
★★★☆☆
I'm disappointed by the lack of information on how to use and maintain the tompress automatic vacuum filler. The enclosed document does not correspond to the equipment delivered. Instead, it's an instruction manual for a Reber vacuum filler! The first vacuum tests were mixed, with the absence of instructions for use corresponding to the equipment.
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3
/5
★★★☆☆
It took 10 months for my order to arrive!
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2
/5
★★☆☆☆
Just take a look at the e-mail exchange we had with v ogre customer service
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