/10
★★★★★
based on 18884 reviews published
★★★★★
based on 18884 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
One damaged lid in the set of verrines, unusable.
Acheteur Vérifié
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Answer from tompress.com
Hello, sorry to hear about this so late, could you please contact our customer service department on 05 63 71 44 99 or send a photo of the damage to [email protected]? Best regards.
3
/5
★★★☆☆
Very long delivery times (over a month)
Acheteur Vérifié
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3
/5
★★★☆☆
Unfortunately, the door does not open properly.
Verifizierter Käufer
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3
/5
★★★☆☆
The cabinet is not complete: there are no bars for placing led bottles This is a misleading product
Acheteur Vérifié
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Answer from tompress.com
Hello, The cabinet is designed for 150-bottle bottle racks on which your bottles rest. Best regards.
3
/5
★★★☆☆
Nil from nil 13 jars broken out of 32 delivered, even the letter carrier has his share of responsibility, ZERO packaging.
Acheteur Vérifié
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Answer from tompress.com
Hello, the necessary steps have been taken and a batch of jars has been sent back to you. Did you receive it correctly? Best regards.
2
/5
★★☆☆☆
Order received with a completely shattered cardboard box fortunately nothing was missing but the packaging leaves something to be desired.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience. We can open a claim with the postal services if necessary. Best regards.
3
/5
★★★☆☆
Hello The smoker conforms to the order But it misses the drawer which recovers greases in court of treatment by the service Domage no news In the waiting Cordial Hervé
Acheteur Vérifié
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Answer from tompress.com
Hello, The file is being processed and you should be contacted by Monday. Best regards.
3
/5
★★★☆☆
Five capsules out of forty were screwed wrong
Acheteur Vérifié
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3
/5
★★★☆☆
Hello, from the first heating in the oven, the handle has loosened. is it possible to receive a return slip for a possible exchange. Sincerely
Acheteur Vérifié
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Answer from tompress.com
Hello, The after-sales service has done everything necessary to ensure your complete satisfaction. Best regards.
3
/5
★★★☆☆
We had ordered in December, no news from you We recommend in September and both orders arrive at the same time, hence some duplication !!!!?,,,
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry that the item has not yet been restocked. What did you receive in duplicate? Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
Item arrived broken despite very good packaging. Very quick response from customer service to refund the order.
Acheteur Vérifié
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3
/5
★★★☆☆
They put a lot of advertising in the box, the combs are expensive but the quality is decent.
Acheteur Vérifié
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2
/5
★★☆☆☆
The products are excellent but as for the delivery, it takes forever
Compratore Verificato
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Answer from tompress.com
Good morning, we apologize for the long wait. We have not received any report regarding a delay in delivery, we would have gladly helped you track the package and resolve the situation as quickly as possible. TOMPRESS ITALIA CUSTOMER SERVICE
3
/5
★★★☆☆
The electric nutcracker doesn't work. The instructions are written entirely in Spanish. The second person from the after-sales service who left me a message took me for a truffle. I contacted the after-sales service because I had tried everything with the two switches: I would have preferred a "call us back to see the problem live" rather than "you're not doing the right thing.
Acheteur Vérifié
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3
/5
★★★☆☆
SACHET received OPEN.and taped. Probably by customs; as it's a powder It's rather embarrassing for a foodstuff but reassuring to know there are controls!!!! Perhaps you have a solution?
Acheteur Vérifié
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3
/5
★★★☆☆
You should look for a carrier other than La Poste for your deliveries. I had time to receive 2 parcels from your conccurents, one of which I ordered long after before receiving yours.
Acheteur Vérifié
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3
/5
★★★☆☆
Sorry to be so harsh, but I've been waiting several months for delivery.
Acheteur Vérifié
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Answer from tompress.com
Hello, Some items, mainly made of metals, have become longer to produce. We are very sorry about this and will do our best to reduce your waiting time. Yours sincerely
3
/5
★★★☆☆
Hello I ordered casings on Monday and received them on Saturday, it was hot and the salt inside had melted. I hope there won't be any problems when I use them.
Acheteur Vérifié
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3
/5
★★★☆☆
The merchandise was returned for damage. I understand that the barrel was worn, but wear does not mean damage. Customer service did not accept my comment and I had to cancel the order. I was refunded a few days later. Too bad...
Acheteur Vérifié
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Answer from tompress.com
Hello, a used model is indeed not perfect, we offer new or refurbished barrel models if you prefer. Best regards.
2
/5
★★☆☆☆
Too long to wait for delivery
Acheteur Vérifié
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3
/5
★★★☆☆
There were 3 weeks between the order and delivery. The parcel was badly damaged. Overall, the order processing was unsatisfactory!!!!
Verifizierter Käufer
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3
/5
★★★☆☆
I paid for the item to be delivered to my home and would have had to go to the post office to pick it up.
Acheteur Vérifié
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Answer from tompress.com
Hello, Unfortunately, Colissimo was unable to deliver. Home delivery is currently suspended in your area. Your parcel has been forwarded to your nearest postal collection point. Yours faithfully
2
/5
★★☆☆☆
Unsuitable equipment for blackberries. Misleading article about blackberry jelly in Tompress magazine. (Special issue #1) I'm a dissatisfied customer.
Acheteur Vérifié
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Answer from tompress.com
Hello, we apologize for the inconvenience, but this appliance is suitable for the purpose for which you wish to use it, i.e. de-seeding blackberries. Please contact our customer service department so that we can find the cause of your problem on 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
Not enough quality for the price
Verifizierter Käufer
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2
/5
★★☆☆☆
Warning: the photo does not correspond to the product, the capsule is sterilizable and not pasteurizable, no details in the description, in short, blind ordering and you are told that you must call before ordering to be sure of what you are ordering, a great first. A word of advice: redo your description or change the photo even if they are not contractual as you have specified.
Acheteur Vérifié
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Answer from tompress.com
Hello, these capsules can be pasteurized and sterilized, so you can pasteurize your juices and sterilize your sauces or preparations if required. Best regards.
2
/5
★★☆☆☆
Site that sells obsolete products. I ordered a pigeon repeller. Installed in March, we've never had so many pigeons nesting under the house's spandrels 1m50 away from the device!!! Customer service asks me if I've changed the batteries!!! Who are the pigeons really????
Acheteur Vérifié
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Answer from tompress.com
Hello, An after-sales service file is being processed for your request. Yours sincerely
3
/5
★★★☆☆
The lid arrived damaged, the rest in good condition.
Acheteur Vérifié
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3
/5
★★★☆☆
The turbine was full of small scratches and did not look new.
Acheteur Vérifié
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Answer from tompress.com
Hello, We've read your e-mail and we'll be happy to exchange it as soon as we receive the device back in our warehouse. Best regards.
3
/5
★★★☆☆
The mould is small and poorly made coarse
Acheteur Vérifié
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Answer from tompress.com
Hello, We're sorry that the article doesn't suit you, it's handmade and designed to mold 20 grams of butter. We offer other models with larger capacities if you wish. Best regards.
3
/5
★★★☆☆
Bonjour, dommage livraison trop longue plus de 15 jours
Acheteur Vérifié
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