/10
★★★★★
based on 18883 reviews published
★★★★★
based on 18883 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Never despair, articles available within 4 to 6 weeks obtained after 3 months without any particular announcement, which was worth a delivery when we were away.
On the other hand, the articles are of good quality and correspond to the description.
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3
/5
★★★☆☆
Delivery time much, much too long...several months...
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Answer from tompress.com
Hello, Our apologies, the restocking of spare parts took longer than expected which delayed the dispatch of your order. Fortunately, the parcel was dispatched within 48 working hours. Yours sincerely
3
/5
★★★☆☆
Due to a management error the pan arrived after the date and I had to buy another one. (double use) I hesitate to recommend, so as not to suffer the same setbacks. Sincerely
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Answer from tompress.com
Hello, We are sorry for this inconvenience, the postal services have indeed misdirected the package which caused this delay of 24 hours. Yours sincerely
3
/5
★★★☆☆
A customer for years, this is the first time that an order placed on May 20 has been received on July 17.
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Answer from tompress.com
Hello, We're sorry, this is an exceptional situation and unfortunately some raw materials are particularly difficult to restock. We're doing our best to shorten lead times. Kind regards.
2
/5
★★☆☆☆
I still haven't received the goods. In fact, the carrier came 2 times and I was there. My phone rang but I didn't pick it up quickly enough - 4 rings then an answering machine, so I tried to call the number back - no answer. The carrier wanted to ask me for the entry code, even though it was indicated on the transport document.
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Answer from tompress.com
Hello, the delivery took place on 19/07. We have taken your comment into account and will pass it on to our agency for better monitoring of the deliveries we entrust to them. Best regards.
3
/5
★★★☆☆
Long delay to receive a damaged can and a pizza peel. Disappointed when up until then I was very satisfied...
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Answer from tompress.com
Hello, Sorry for the delay, the production of the shovels and pizza handles is a bit behind schedule. Is the canister usable? Please let us know the details of your delivery at [email protected]. Best regards.
2
/5
★★☆☆☆
Not yet received the merchandise
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Answer from tompress.com
Hello, your parcel left on Friday was delivered yesterday Monday, the first having returned to us for NPAI. Best regards.
3
/5
★★★☆☆
One of the spindle screws is bent Cannot be screwed in
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Answer from tompress.com
Hello, I'll pass this on to our customer service immediately. Best regards.
2
/5
★★☆☆☆
Rozell pancake rake: Really average quality, the handle of the Rozell (pancake rake) is not straight, and does not fit together well. 10 Carnex bags for ham mould with red edging: Poor quality ham socks, better quality from the competition, almost the same price. I would not recommend this type of item.
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3
/5
★★★☆☆
Product ordered in April and delivered mid-June. No information about unavailability before the order except the generic mention "delivery within 48h".
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3
/5
★★★☆☆
For the 2nd time I am disappointed with the equipment ordered 1 -- the vacuum machine which gave me a lot of problems ..no longer used... 2 -- the pair of scissors whose thumb ergonomics are lamentable .. but it cuts very well...
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3
/5
★★★☆☆
Products delivered not as described.
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3
/5
★★★☆☆
Unfortunately three glass jars were broken in transit, next time I'll only validate delivery after opening the parcel. On your side there's not much to reproach you with, the packaging was correct and the "fragile" marking was clearly visible.
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Answer from tompress.com
I think this information should be passed on to the carrier."
3
/5
★★★☆☆
Disappointed by this article personally I think that the value for money is not there.
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Answer from tompress.com
Hi, sorry it doesn't fit. Is it the size? The power? Best regards.
3
/5
★★★☆☆
It is difficult for me to evaluate the customer service, as my order did not involve this service. I was totally satisfied with the way the product was presented on the site, but on the other hand, LA POSTE is definitely LACKING. My colissimo arrived 3 days late (the 2 previous ones - which were not Tompress orders - were lost).
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3
/5
★★★☆☆
The 2m handle on the pizza peel was bent... I'm a bit disappointed, especially considering the price.
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Answer from tompress.com
Hello, Our apologies. Did you note this on the delivery slip? Kind regards.
3
/5
★★★☆☆
Difficult assembly
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2
/5
★★☆☆☆
An unavailable product should not be able to be ordered. I bought by 20 to get a discount. Finally not available in sufficient quantity, stock available sent but without discount ...
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Answer from tompress.com
Hello, the articles are regularly restocked according to production rhythms, it is true that in the urgency, be vigilant with the indication of the stock if you cannot wait (resumed on the confirmation of order). Best regards.
3
/5
★★★☆☆
Hello, A bag of flour was slightly torn (Larangais I think) certainly due to a bad wedging.
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3
/5
★★★☆☆
Fast, efficient delivery. Product quality leaves something to be desired with certain metal-effect plastic parts (after all, for the price, it's not surprising). The most annoying thing is the product's effectiveness: it doesn't work at all.
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Answer from tompress.com
Hello, could you please tell us what exactly is going on with the article? Best regards.
2
/5
★★☆☆☆
After 4 MONTHS of waiting ..... what would you think of this site !!!!!. What's more, they tell you it's French!!! when it comes from China!!! it's over NEVER again!
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Answer from tompress.com
Hello, the pan is not made in China, nor in France, it is made in Europe, in Spain as indicated in the description. Sincerely yours.
3
/5
★★★☆☆
Too bad my 10 kg bag of salt was all punctured salt everywhere in the package
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Answer from tompress.com
Hello, We apologize for the inconvenience. How was the box? Best regards.
2
/5
★★☆☆☆
Dead packaging
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Answer from tompress.com
Hello, The article has nothing? Kind regards.
2
/5
★★☆☆☆
The parcel arrived unannounced and I had to run back when the delivery man was at my house... No more orders ever!
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Answer from tompress.com
Hello, We informed you of the departure of your parcel on 20/04 and its routing on 21/04 by e-mail with the link of follow-up in real time. Best regards.
3
/5
★★★☆☆
Good quality product that perfectly meets my expectations. ( Functional and compact ) On the other hand, the price seems very high compared to the product in terms of materials and finish.
I was very disappointed with the assembly. A nut is missing on the lever pivot pin, and the addition of washers behind the nuts would have been a plus, to prevent the paintwork from coming loose.
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3
/5
★★★☆☆
Wrong product compared to the site description
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3
/5
★★★☆☆
Problem with geodis/calberson carriers.
Everything was broken, package opened before delivery (by deliveryman to see what it was...")
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Answer from tompress.com
package without pallet underneath."
3
/5
★★★☆☆
More than a month to receive my order
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3
/5
★★★☆☆
Perfect delivery.
Desus of the goods. With breaks and chips. After-sales service response leaves much to be desired.
Poor customer service, 3 weeks waiting for 1 product. I have to change product, not even able to offer me the 10euro difference on a 460euro invoice. Impossible to make you a commercial offer up to 10euro".
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3
/5
★★★☆☆
The product is of good quality and seems durable. On the other hand, I don't know why but the package was repackaged by the post office... and one of the two watering cans ordered needs a little welding to fill a mini-hole which will cause a slight loss.
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