Reviews tompress.com

I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.

Very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can

Order delivered 1 month later and non-conforming delivery

You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!

Good except delivery times delayed from week to week

The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...

I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.

The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).

After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.

Hello, Fast delivery but two broken pots... Sincerely,

The lid does not fit the 28 cm sauté pan.

Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).

Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !

Carrier null....package badly damaged

Too bad the rennet and ferments were not in stock, it should have been known when the order was placed, like ( in the process of being restocked, lead time ....) Almost 3 weeks delivery time, not even an email to warn me, I have to ask for news of the lead time...in short, not great logistics....

Very good, but it's not possible to track parcels. imagine when they have to be signed for. we spend days waiting?

Broken product, still not replaced after a week

Product delivered one month after order...that's a long time. No clarification or apology from customer service.

Order held for over 2 months..without TOM press contacting me. I had to call!

BOTTLE CAPS DO NOT CLIP ONTO THE BOTTLE AT ALL VERY DISSATISFIED

Very long delivery although I had paid for it, it was supposed to be free and so I paid for it... Otherwise the product is very good.

The product arrived on time and int perfect condition. Unfortunately, both the wooden spout and cork leak a lot and I had to empty the jar in meal of times to insert shims. Cork and spout still leak.

The parcel arrived very damaged, but nothing was missing, fortunately, I made the deliveryman wait to check it.

Very long delivery and no gesture from TOMPRESS.

Ordered in April, delivered at the end of October after two reminders from me! No direct information from TOMPRESS, dubious customer follow-up?

I had to call tompress to find out that an item was not in stock and that my parcel was on hold. Delivery was late and to the wrong address.

The clamp doesn't work, because the vice isn't really straight. Even if we tinkered with a wedge, we couldn't fix the device to a table. The screw got stuck in the clamp. It took us several hours to unblock it. And now it's the crank that won't unscrew, even with degreaser. In short, nothing works properly. 140 and a lot of energy wasted.

Order placed on 31/07 and delivered mid-October, that's a long time despite repeated calls to customer service who told me to be patient and that I would receive the parcel within 10 days.... It's a shame to offer products for sale that you don't have in stock... And no compensation was offered...

I ordered an 80 cm brooch and they delivered a 60 cm one.

1.malgés all the assembly respects: the pips concentrate on the screw-thread after a few turns and DO NOT come out and everything jams. 2. The crank is screwed onto a screw-thread, which is ridiculous, because as soon as it's worked, it jams and can only be unscrewed after all sorts of contortions...

Since the comment is limited to a measly five lines, as a new customer I can't fully express my dissatisfaction, so my score will be very poor. My first experience was very negative. Slow and misleading website (Weck boiw022 jars delivered without rubber seals). No reply to my messages. Delivery tracking impossible via website. Etc.

The delivery took place a long time after the order, without any explanation.

Delivery made without knowing it, my daughter did not open the package, there were four broken bottles, inside the box not much to protect the bottles, no bubble plastic.

I had to show up 10 days after my order to be told that there was a missing product, so the order was blocked, and then wait 8 days to be delivered without the missing product, of course, and not 48 hours as advertised.

I am forced into a low review because since the purchase I have not heard back and the goods have not arrived, yet.

3 months late and no commercial gesture

I ordered in June and have just been delivered.

Received a few days ago for an order dated June 26. No one cares about us

Delivery took a little time, package was not stuck in the box, it was moving. As for the product, a few defects, stains were present from unpacking but it works well. Beautiful waffles with a nice design.

6 months for delivery !!!! A very late birthday present.