Reviews tompress.com

I placed my order on December 12, 2020. I received my delivery at the beginning of February after several reminders. There was one product left and I don't understand why you are blocking the rest. I had planned these items for Christmas gifts. Time to tell you that I am not satisfied. Sincerely Jean-marc Cadoux

Please check that the entire order is available, otherwise delivery will be delayed without notification. Expected delivery time after complaint: three weeks or shipment without the missing product and therefore invoicing of shipping costs. As far as I'm concerned, the missing product was only a small part of the total amount, so I would have appreciated a commercial gesture on the shipping costs!

Customer for 3 years. Acceptable delivery times (often ~1 month before health crisis). The last three delays have been longer and longer. Last order placed 11/11/20, received 7/8 items in 28/01/21. Still waiting for last item (28/03/21) apparently sent 15/02/2021. Prompt replies from after-sales service, but no results.

Two items ordered, one available and one not. After a complaint, the available item was delivered. Two items paid for when ordering, only one delivered, where's the money?

Delivery took nearly 2 months After contacting customer service after a month they told me that the parcel would be sent the following week but it only left 1 month later I was told that my parcel was leaving and that I would receive a tracking link within 24 hours but I never received it.

1 month wait between order and delivery...

Nowhere was it specified (or specified very poorly) that the casings would be sent frozen. as a result, when they arrived at my home a long time later, i received soaked bags of casings in bags of water. i'm not sure what i'm going to do with them... but for the other products, they're fine. so i still trust the site... but not for casings!

Hello, ordered November 11, 2020 received January 21, 2021 too long delivery disappointed

Over 2 months to receive 5 kg of nitrite salt. No message to inform me of a delayed delivery. In short, very average.

If I could put 0 I would have put it. Defective product I do not understand between the video and what I have nothing goes.

Item received not as pictured, item returned and still no refund!!!!

Is the leaky cork a concept? No indications to remedy this...

Delivery too long and material not available .

My order was placed during the first containment in April 2020. We just received the goods in January 2021!!!! Communication was non-existent, as of course I never expected to receive them again.

Order placed on 25/11. No news, reminder on 10/12. One of the products was out of stock, restocked the following week, reminded again at the beginning of January and suggested another product, order received promptly. Order received promptly afterwards. Review communication if product missing, to modify order if necessary. I had to buy from another supplier.

I am disappointed with this order as Tompress only acted as an intermediary between me and a Russian supplier. The skimmer had already been used and was not clean, and one of the parts was almost impossible to dismantle for cleaning. The deliveryman didn't phone when he came so took the parcel back to the post office while I was at home.

Product delivered by default, because product initially ordered was out of stock. i only found out when i called tompress to worry about the non-delivery of this product for which no one had bothered to call me and inform me of its non-availability!!!!

Order sent on 22/11/2020 goods received on 06/01/2021 (delay much too long, not a call from you, not excused just a word of apology with the invoice . Sincerely

Not much explanation for practice. The first results are not worth the price of the product.

When I placed my order, the announced delivery time for an item was 6 to 8 weeks. My order was finally shipped after more than 14 weeks. I had no explanation from Tom Press. And they refused to send the rest of my order until all items were available. The items received are good but lack a user and maintenance manual.

I'm having a problem with my thermometer, which isn't working. Since the 1st call on December 30th, an e-mail on January 4th and another call on January 7th, I'm still waiting to find out what to do to finally get help. I think that's a long time.

Delayed delivery, items as expected, but nothing more.

I had to ask to know the status of my order (because no email from them on the progress) and I was informed that to get my order quickly I had to pay again shipping costs: a joke !!!!!!!!!!! So Christmas gift received after Christmas!

After a number of satiating orders, in the last delivery, there was the Henry cassolette split along its entire length; unusable. we opened the parcel before signing for it with the deliveryman, but didn't notice the split. Probably badly packed.

For the delivery no possibility of verifying the goods before the departure of the deliveryman no signature and no civility (answer not the time)

Received on time, but the box was completely torn, and completely soaked. The products seemed to be in good condition. So I kept it. I hope I didn't make the wrong choice. I hope it won't happen again. So a little disappointed

No delivery, no replies to e-mails, no proposals to solve the problem! I'm still waiting!

The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.

The wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.

I have a problem with the ceramic bread dish the lid doesn't fit it's wobbly it doesn't follow the shape of the base

Goods are OK as stated, delivery time was approx. 7 months! The store offer states delivery in 72 hours at the most, but without notification delivery is only made months later. It is sufficient if 1 part is currently not available and the whole order is then only delivered months later. An acceleration is only possible if the unavailable part is canceled.

I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.

Very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can

Order delivered 1 month later and non-conforming delivery

You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!

Good except delivery times delayed from week to week

The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...

I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.

The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).

After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.