Reviews tompress.com

To be seen in use

Having encountered a delivery problem, in no way with the carrier, to date I have received no reply to my complaint e-mail.

Order tracking is poor...

I received my parcel more than 10 days after ordering. I would have been better off taking my car to get my product. I would have paid the same price for it, because when you add up your lower base price and the packaging costs plus shipping, you end up paying the same. Hello 48-hour delivery.

Conforming merchandise. The only fault is that the pump leaks a little when in use. The big problem was the condition of the parcel on arrival: a deliveryman had opened it over 30 cm to have a look inside if he was interested in the goods! Of course, the man who rang my doorbell guaranteed that it wasn't him... Everything was there, so it's a lesser evil, but it's still unpleasant. Please change carriers.

The expiration date of the flour is abnormally short Indeed for the order before last it was 9 months and now it is 3 months more you were out of stock I do not understand I am very disappointed I will not be able to use the 40 kg in the expected time given the price of postage orders become too expensive.

2 stars on Delivery and customer service because the tracking of parcels does not work, the link is not good, and when we report it, we have the right link but nothing gets better when you reorder!!!!

Item received two months after order (initial delay 2 weeks), no spontaneous communication from the store to warn of the delay.

Order received with breakage and I have not been reimbursed for the breakage that was caused.

The rack must be fixed to a wall to avoid any risk of tipping over, especially if the bulk of the bottles are stored on its upper part. In addition, the spaces where the bottles are placed are not well arranged to allow them to be stored head to foot correctly.

Hello it's been several years since we discovered your site and bought several products I had to recreate an account because we were not recognized Your products are good quality Not necessarily the cheapest on the market but good quality But do something with the delivery is even less than zero not helpful liar and unprofessional

The diameter of the grid does not match is not 10mm . I should be delivered within 48 hours which was not the case.

When I ordered, the delivery time was about 10 days, but it took 3 weeks to ship. 2 screws were missing on delivery. They were sent to the billing address instead of the delivery address. A phone call to ask where to deliver them would have avoided this inconvenience as well as the extended restocking time. Otherwise, the smoker is as functional as ever.

Very very long delivery Incomplete description e.g. for snow shovels, it is not specified that the handle is missing

Delivery supposedly in 48h. I've been waiting 13 days for my parcel. After calling, I was told to wait another 4 days to make a claim.

One of the books ordered was marked Supply in progress".

Delay in getting order due to post code problems address not recognised by vendors systems, sent further confirmation of address. Pleased with the goods quality.

I would have liked a message to warn me of the delay in orders, or to give me an approximate delivery time. I received my parcel more than 2 months after ordering, without any contact from customer service.

The covid crisis had a nice ring to it. Were not able to honor an order placed on April 28, at the end of each month I was told it would arrive next month and when I was told end of September and by dint of impatience I switched my article for another. Very disappointed. As for customer service, I've never had the same contacts, so I've heard different things.

Delivery time far too long

Horrible packaging, the stewpot is dented on one side, the post office redid the whole package, no thanks to Michel on ...................................... No return because I had an emergency. To be seen if I make another purchase. ????????????

Delivery times too long, several months waiting to receive mediocre crates Customer service easily contactable but disappointed with my purchases Attention to you!

Very long delivery time Order placed Delivered one month later Not even informed by the service of the delay

Nothing to say corurante order

The merchandise is good but I had to wait 2 months to get it The customer service is zero because they never kept me informed I had to call several times with the only answer each time we have to wait Not an explanation, not an excuse and the misery gesture of a voucher of 1

Good equipment: Italian for the corer and German for the stoner.

I ordered and received my order almost 1 month later. I am disappointed overall even though the products ordered are of good quality.

Time for delivery

Two months waiting for an order... I understand the covid situation, but still... And very little information when I called customer service...

Delivery: as always, the post office is very slow and very expensive.

Customer for 8 years

When you order a delivery, the shipping is included in the price. If any items are missing, I don't see why you have to pay twice for the delivery ???????????????

Hello, package not received

No delivery with Chrono post

Parcel not addressed to the address indicated on the Chronopost website. Shipment to Auch 32000 when my address is schweighouse 67590. According to Tompress. Reshipment not possible until three weeks after return of parcel.

My delivery was announced on the website 15 days later, but I only received the product 6 weeks later.

Too long to wait

I was delivered after 9 weeks !!!!!!!!!!!!!!!!!!!!! although the initial deadline was 3 weeks.

Chronopost didn't send me an email to let me know my parcel had arrived. I don't question the product, but the rest. I recommend tompress with an 8 (I can't validate the note).

Fast delivery, maybe too fast. Broken item, email sent to after sales service still no news... We are waiting for a refund or a return of the product. Unfortunately, this has been a bad experience for us. If we get a response from tompress, our assessment may change and we'll be able to test the product.