Reviews tompress.com

Not much explanation for practice. The first results are not worth the price of the product.

When I placed my order, the announced delivery time for an item was 6 to 8 weeks. My order was finally shipped after more than 14 weeks. I had no explanation from Tom Press. And they refused to send the rest of my order until all items were available. The items received are good but lack a user and maintenance manual.

I'm having a problem with my thermometer, which isn't working. Since the 1st call on December 30th, an e-mail on January 4th and another call on January 7th, I'm still waiting to find out what to do to finally get help. I think that's a long time.

Delayed delivery, items as expected, but nothing more.

I had to ask to know the status of my order (because no email from them on the progress) and I was informed that to get my order quickly I had to pay again shipping costs: a joke !!!!!!!!!!! So Christmas gift received after Christmas!

After a number of satiating orders, in the last delivery, there was the Henry cassolette split along its entire length; unusable. we opened the parcel before signing for it with the deliveryman, but didn't notice the split. Probably badly packed.

For the delivery no possibility of verifying the goods before the departure of the deliveryman no signature and no civility (answer not the time)

Received on time, but the box was completely torn, and completely soaked. The products seemed to be in good condition. So I kept it. I hope I didn't make the wrong choice. I hope it won't happen again. So a little disappointed

No delivery, no replies to e-mails, no proposals to solve the problem! I'm still waiting!

The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.

The wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.

I have a problem with the ceramic bread dish the lid doesn't fit it's wobbly it doesn't follow the shape of the base

Goods are OK as stated, delivery time was approx. 7 months! The store offer states delivery in 72 hours at the most, but without notification delivery is only made months later. It is sufficient if 1 part is currently not available and the whole order is then only delivered months later. An acceleration is only possible if the unavailable part is canceled.

I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.

Very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can

Order delivered 1 month later and non-conforming delivery

You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!

Good except delivery times delayed from week to week

The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...

I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.

The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).

After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.

Hello, Fast delivery but two broken pots... Sincerely,

The lid does not fit the 28 cm sauté pan.

Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).

Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !

Carrier null....package badly damaged

Too bad the rennet and ferments were not in stock, it should have been known when the order was placed, like ( in the process of being restocked, lead time ....) Almost 3 weeks delivery time, not even an email to warn me, I have to ask for news of the lead time...in short, not great logistics....

Very good, but it's not possible to track parcels. imagine when they have to be signed for. we spend days waiting?

Broken product, still not replaced after a week

Product delivered one month after order...that's a long time. No clarification or apology from customer service.

Order held for over 2 months..without TOM press contacting me. I had to call!

BOTTLE CAPS DO NOT CLIP ONTO THE BOTTLE AT ALL VERY DISSATISFIED

Very long delivery although I had paid for it, it was supposed to be free and so I paid for it... Otherwise the product is very good.

The product arrived on time and int perfect condition. Unfortunately, both the wooden spout and cork leak a lot and I had to empty the jar in meal of times to insert shims. Cork and spout still leak.

The parcel arrived very damaged, but nothing was missing, fortunately, I made the deliveryman wait to check it.

Very long delivery and no gesture from TOMPRESS.

Ordered in April, delivered at the end of October after two reminders from me! No direct information from TOMPRESS, dubious customer follow-up?

I had to call tompress to find out that an item was not in stock and that my parcel was on hold. Delivery was late and to the wrong address.

The clamp doesn't work, because the vice isn't really straight. Even if we tinkered with a wedge, we couldn't fix the device to a table. The screw got stuck in the clamp. It took us several hours to unblock it. And now it's the crank that won't unscrew, even with degreaser. In short, nothing works properly. 140 and a lot of energy wasted.