/10
★★★★★
based on 18883 reviews published
★★★★★
based on 18883 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame.
Products conformed however
Acheteur Vérifié
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2
/5
★★☆☆☆
Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.
Acheteur Vérifié
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Answer from tompress.com
Hello, In this period of pandemic, many manufacturing deadlines are not met due to lack of raw material or production delays. We are trying to update the replenishment times on the site in real time, so that you can have the information immediately. Yours sincerely
3
/5
★★★☆☆
I made an order and apparently there was not everything and.not even warned So I called because I had not received and the tell me that it an article will be available from May and asks me if I still want it so I say yes and then I have to pay postage and so I receive my order and surprise the next day I receive another article so a little disgusted to have to pay again.
Acheteur Vérifié
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Answer from tompress.com
Hello, We did indeed ship the available immediately, the rest was restocked a few days later and shipped promptly. Best regards.
2
/5
★★☆☆☆
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Answer from tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
2
/5
★★☆☆☆
2 months delivery delay, several exchanges with a so-called "customer service" who refused to send the items in two instalments.
Acheteur Vérifié
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2
/5
★★☆☆☆
Some jars were broken, I had a pile of broken glass. Some lids dented. Service was quick, refund broken parts. This is of no use to me as I need the jars and lids I ordered in this quantity.1. I can't order 2 jars, lids that are broken. But only 6, 12. I do not need this quantity. 2. i pay shipping costs again.
Verifizierter Käufer
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Answer from tompress.com
Hello, if you find a breakage, reject the package, it will be returned to the sender and we can proceed to send a new package. Kind regards.
3
/5
★★★☆☆
I placed an order in january, some items were not in stock and i was made to wait 3 weeks, then another 6 and another 6. finally i cancelled part of my order after 10 weeks. the items ordered were not exceptional (plastic bins, legumier,...) customer service not very commercial, not very creative, refusal of partial delivery, no commercial gesture.
Acheteur Vérifié
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2
/5
★★☆☆☆
Not satisfied with my order, impossible to give an opinion, it doesn't work and not satisfied either with my call to customer service.
Acheteur Vérifié
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Answer from tompress.com
Hello, Could you please send us the details by e-mail? Please send your e-mail to [email protected]. Best regards.
2
/5
★★☆☆☆
I've had a similar Zyliss appliance for 40 years and it's worked perfectly for all that time. unfortunately, everything wears out. knowing your equipment, i didn't think twice and bought from you. this appliance doesn't cut into small pieces and what's more, it comes apart while cutting. what do i have to do to return it and get my money back?
Acheteur Vérifié
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Answer from tompress.com
Hello, please contact us at 05 63 71 44 99 for details or via the website: https://www.tompress.com/PS-contact.aspx. Best regards.
2
/5
★★☆☆☆
For a missing item, delivery delayed 2 weeks. No commercial gesture.
Acheteur Vérifié
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2
/5
★★☆☆☆
Following a previous purchase from Tompress I was to receive documentation. To date I have received nothing. I am particularly disappointed by the customer service.
Acheteur Vérifié
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Answer from tompress.com
Hello, Everything was sent by e-mail on 16/03, I'll send it again immediately. Take a good look at the spam and other unwanted lists in your mailbox. Best regards.
2
/5
★★☆☆☆
Very good products, as usual delivery time ( almost 3 months ) and customer service ( no information about the delay if it is not the customer who calls every month !!!! ) absolutely not up to standard
Acheteur Vérifié
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2
/5
★★☆☆☆
Order placed on 11/01/21 and received around 20/02... More than mediocre quality.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the longer than expected delay. Is the item not to your liking? You can return it, please contact our customer service department on 05 63 71 44 99 for return instructions. Best regards.
2
/5
★★☆☆☆
4 months for a baneton...
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3
/5
★★★☆☆
Disappointed ... of course it's a second hand oak and you can't have a perfect product . However, there are many imperfections and a very red color all over the middle of the barrel. So a major stripping is in order. I didn't expect so much work to be done on the product, it was delivered quickly and dropped off inside my home. I really appreciated it.
Acheteur Vérifié
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3
/5
★★★☆☆
Delivery much too long 4 weeks
Acheteur Vérifié
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3
/5
★★★☆☆
Product conforms to order. Packaging in good condition, although the stainless steel side plates were a little warped. Assembly instructions in Italian and assembly plan not easy to read. A user manual is missing.
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry, but I've just sent you the installation and operating instructions in French. Best regards.
3
/5
★★★☆☆
I'm sorry I wasn't offered an exchange in an equivalent size rather than a brand equivalent but smaller, even if the quality is there, it's also a bit my fault, since I didn't think of it either (too bad for the manufacturing stoppage).
Acheteur Vérifié
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3
/5
★★★☆☆
The device is of very poor quality, both in terms of mechanical construction and general finish.
Acheteur Vérifié
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Answer from tompress.com
Hello, the stand for the appliance was damaged. Our after-sales service sent you a new stand immediately. Best regards.
2
/5
★★☆☆☆
I sent you an email on march 04 and i have not yet received a reply. an item received does not correspond to the order it is normal that the return costs are at your expense. thank you for your kind attention. Customer n°2119243 N° FX574365
Acheteur Vérifié
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Answer from tompress.com
Hello, We replied to your e-mail on 03/03 and are waiting for the photo of the item received before taking any further action. Please send them to [email protected]. Best regards.
2
/5
★★☆☆☆
Products ordered in November 2020 for Christmas received in February 2021 Too bad... .
Impeccable packaging.
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3
/5
★★★☆☆
Very fast delivery but packaging so inconsistent that the tool handle was twisted during transport The 15% discount leaves the tool twisted ...
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3
/5
★★★☆☆
Very long delivery due to a product being out of stock. 4 pots broken. obliged to phone for delivery time....
Acheteur Vérifié
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Answer from tompress.com
Hello, Did you report the breakage to the carrier? Please inform our customer service department so that they can take the necessary steps. Best regards.
2
/5
★★☆☆☆
The order arrived 6 months later without any explanation, the goods were badly packed and therefore arrived damaged... a broken jar...
Acheteur Vérifié
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Answer from tompress.com
Hello, You have ordered items that were unavailable at the time of ordering, the production of the glass has been extremely delayed and we are very sorry for this, I do not see the report of the breakage during delivery, please contact our customer service as soon as possible. Best regards.
3
/5
★★★☆☆
The product arrived today!It seems to conform to the site description.At first glance the hopper seems a little low and the sheet metal fine...as a tool it is simple I hope it works well!
Compratore Verificato
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3
/5
★★★☆☆
Hello when I placed the order I was told I would win a calendar and a cookbook from chez vous de trompette when I received my order there was only the order in it I did not receive any calendar or cookbook so not at all satisfied with your site
Acheteur Vérifié
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3
/5
★★★☆☆
Order placed on 19/12, delivered on 12/02. No information is given on the delivery time of the product ordered, either when the order is placed or afterwards. Lousy customer service and doesn't try to improve. Does not send tracking codes as advertised. The order was supposed to be delivered at home, but it was delivered to the parcel delivery centre, which refused it...
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2
/5
★★☆☆☆
Order placed on 21/12/2020 received on 15/02/2021.
Does not communicate, either by email or phone, to tell you that the order will be shipped once complete. It's you, the customer, who has to worry about the status of your parcel!
Acheteur Vérifié
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Answer from tompress.com
Hello, Some items in your order were not available, the delivery times are also noted on the order confirmation sent the same day. Best regards.
3
/5
★★★☆☆
No information when the product was no longer available...
Acheteur Vérifié
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3
/5
★★★☆☆
Apparently very good product satisfied with my order On the other hand delivery time too long Order on 29 /1 received On 9/2 I find that for a delivery under 48 hours that is still a little long 11 days
Acheteur Vérifié
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Answer from tompress.com
Hello, Unfortunately the pusher you ordered was out of stock, so we were only able to ship it on 05/02 after it had been restocked. Best regards.