/10
★★★★★
based on 18883 reviews published
★★★★★
based on 18883 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.
Acheteur Vérifié
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3
/5
★★★☆☆
I have a problem with the ceramic bread dish the lid doesn't fit it's wobbly it doesn't follow the shape of the base
Acheteur Vérifié
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Answer from tompress.com
Hello, please contact our after-sales service. Best regards.
2
/5
★★☆☆☆
Goods are OK as stated, delivery time was approx. 7 months! The store offer states delivery in 72 hours at the most, but without notification delivery is only made months later. It is sufficient if 1 part is currently not available and the whole order is then only delivered months later. An acceleration is only possible if the unavailable part is canceled.
Verifizierter Käufer
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Answer from tompress.com
Hello, parcels are only shipped once. If you order an item that is not available in stock, you will have to wait for its replenishment or cancel it to proceed with the shipment of the package. Kind regards.
3
/5
★★★☆☆
I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.
Acheteur Vérifié
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Answer from tompress.com
Hello, the availabilities are displayed in real time on the site, your confirmation of order indicates well a delay for 2 references, we sent it to you on the 14/11/2020, day of the order. Best regards.
2
/5
★★☆☆☆
Very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can
Acheteur Vérifié
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Answer from tompress.com
Hello, Thank you for contacting our customer service department about case 25987. Best regards.
3
/5
★★★☆☆
Order delivered 1 month later and non-conforming delivery
Acheteur Vérifié
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Answer from tompress.com
Hello, Could you please explain? What do you mean by non-conforming delivery? Best regards.
2
/5
★★☆☆☆
You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!
Acheteur Vérifié
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Answer from tompress.com
Your order has been shipped as soon as the drawers have been restocked. We are checking with the carrier to verify the package. Best regards.
3
/5
★★★☆☆
Good except delivery times delayed from week to week
Acheteur Vérifié
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3
/5
★★★☆☆
The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, did he show up again? Did you arrange to meet by telephone? Kind regards.
2
/5
★★☆☆☆
I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.
Verifizierter Käufer
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Answer from tompress.com
Hello, your parcel has left, tracking is available at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=CB547896297FR Cordially.
3
/5
★★★☆☆
The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).
Acheteur Vérifié
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Answer from tompress.com
Hello, If the item does not fit, you can ask to return it. Please do not hesitate to contact our customer service at [email protected] or +33563714499. Best regards.
2
/5
★★☆☆☆
After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.
Acheteur Vérifié
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Answer from tompress.com
Hello, You ordered on Friday late afternoon, so it was dispatched the next working day: Monday. According to the tracking system, your order was delivered on Thursday. If you wish, you can choose 24-hour delivery via Chronopost or France Express. Best regards.
3
/5
★★★☆☆
Hello, Fast delivery but two broken pots... Sincerely,
Acheteur Vérifié
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Answer from tompress.com
Hello, Have you informed our after-sales service? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
The lid does not fit the 28 cm sauté pan.
Acheteur Vérifié
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Answer from tompress.com
Hello, What is the diameter of the lid I received? Best regards.
2
/5
★★☆☆☆
Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel tracking request was received on 12/11 and answered the same day. Yours faithfully
2
/5
★★☆☆☆
Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !
Acheteur Vérifié
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Answer from tompress.com
Hello, it's done! I hope you'll update your satisfaction by changing your rating. Best regards.
3
/5
★★★☆☆
Carrier null....package badly damaged
Acheteur Vérifié
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3
/5
★★★☆☆
Too bad the rennet and ferments were not in stock, it should have been known when the order was placed, like ( in the process of being restocked, lead time ....) Almost 3 weeks delivery time, not even an email to warn me, I have to ask for news of the lead time...in short, not great logistics....
Acheteur Vérifié
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Answer from tompress.com
Hello, The information is on the order confirmation received on 14/10. Kind regards.
3
/5
★★★☆☆
Very good, but it's not possible to track parcels. imagine when they have to be signed for. we spend days waiting?
Acheteur Vérifié
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Answer from tompress.com
Hello, the carrier will contact you in case of absence and leave you a notice to organize its representation. Best regards.
3
/5
★★★☆☆
Broken product, still not replaced after a week
Acheteur Vérifié
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Answer from tompress.com
Hello, The replacement left our warehouse on 13/11. Best regards.
3
/5
★★★☆☆
Product delivered one month after order...that's a long time. No clarification or apology from customer service.
Acheteur Vérifié
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3
/5
★★★☆☆
Order held for over 2 months..without TOM press contacting me. I had to call!
Acheteur Vérifié
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Answer from tompress.com
Hello, The deadline is noted on the products and recalled on your order confirmation of 04/09/2020. Best regards.
3
/5
★★★☆☆
BOTTLE CAPS DO NOT CLIP ONTO THE BOTTLE AT ALL VERY DISSATISFIED
Acheteur Vérifié
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Answer from tompress.com
Hello, which bottles (brand and reference) do you use them with? Best regards.
3
/5
★★★☆☆
Very long delivery although I had paid for it, it was supposed to be free and so I paid for it... Otherwise the product is very good.
Acheteur Vérifié
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3
/5
★★★☆☆
The product arrived on time and int perfect condition. Unfortunately, both the wooden spout and cork leak a lot and I had to empty the jar in meal of times to insert shims. Cork and spout still leak.
Compratore Verificato
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Answer from tompress.com
Morning. In order to make the cork stopper and wooden faucet leak-proof, you must first fill the vinegar jar with 1 liter of water and leave it for 2 to 3 days ( as stated in the leaflet). Only after this step can you fill with vinegar and be sure that the jar does not leak. Available for further clarification, TOMPRESS CUSTOMER SERVICE.
3
/5
★★★☆☆
The parcel arrived very damaged, but nothing was missing, fortunately, I made the deliveryman wait to check it.
Acheteur Vérifié
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3
/5
★★★☆☆
Very long delivery and no gesture from TOMPRESS.
Acheteur Vérifié
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3
/5
★★★☆☆
Ordered in April, delivered at the end of October after two reminders from me! No direct information from TOMPRESS, dubious customer follow-up?
Acheteur Vérifié
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Answer from tompress.com
Hello, Delivery times are indicated in real time on the site. In the event of a postponement, you will receive an e-mail alert like the one sent on 22/06. Best regards.
3
/5
★★★☆☆
I had to call tompress to find out that an item was not in stock and that my parcel was on hold. Delivery was late and to the wrong address.
Acheteur Vérifié
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Answer from tompress.com
Hello, The delivery times are indicated on each item and given on the order confirmation e-mail sent to you on 13/10. Best regards.
2
/5
★★☆☆☆
The clamp doesn't work, because the vice isn't really straight. Even if we tinkered with a wedge, we couldn't fix the device to a table. The screw got stuck in the clamp. It took us several hours to unblock it. And now it's the crank that won't unscrew, even with degreaser. In short, nothing works properly. 140 and a lot of energy wasted.
Acheteur Vérifié
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Answer from tompress.com
Hello, Did you cook the chestnuts thoroughly and remove the shell before putting them through the peeler? Best regards.