Reviews tompress.com

Expensive for not much. It's actually quite fast, but the nuts are completely crushed. I asked the after-sales service for explanations on how to assemble and use it: they couldn't give me an answer. I finally found a video on the website of the brand that makes it: Picaba. But even with this, it's impossible to obtain kernels, as it takes a long time to sort the shell from the kernel.

Postage costs are too high. The price of items is too high.

The parcel arrived damaged, the problem is not linked to the delivery but to the departure from your home: strapping much too tight, cardboard too thin, therefore crushed products... The parcel (on a pallet) left, the payment was debited on dispatch, and nothing has happened since... For once, we're very disappointed...

Despite a parcel in good external condition, i.e. not unpacked on the spot, i had the unpleasant surprise of discovering one of the feeders broken into 2 pieces. it was glued back together, but it's a shame all the same.

The quality of the workmanship was catastrophic - the drawer runners, like everything else, were just stapled together. After unpacking, I had almost all the strips torn out on at least one side and they were hanging down. I have now screwed everything together myself, but now you can already see that the stapled drawers will also soon come apart. Never again. I have not tried customer service

The product received does not correspond to the screen view on the site. The supplier has replied that the screen view is not contractual. How can I place a serious order on this site?

I had to call to get an order tracking email that was supposedly sent to me... but no, I got nothing. For a first order, not very satisfied with the product (sheep casings), pierced, cut.... Given the price, I expected much better.

The one-month delay between order and delivery was far too long for a log gutter ordered in early December and delivered just after the holidays in early January.

Product defective on arrival, we have not yet managed to have it changed

The carrier didn't deliver: I called after 10 days to cancel the return of the parcel to the sender. I received a twisted parcel that was unusable. With the return costs, I'm going to pay more than for the goods. At least customer service received me well, but to receive a twisted parcel that's not very useful. Very disappointed.

Delivery: disappointing: 4 broken pots out of 6... And a refund of only 3...

Hello, I still haven't received my parcel. So my evaluation will not be favorable to you; even if I have a lot of patience. Have a nice holiday season.

Very long delivery times

Very difficult to separate the two parts of the smoker. Call to the after-sales service, which was supposed to call me back, but never did. Sawdust much too big and therefore very difficult to burn. One star is already too much.

I paid for delivery in 24h and was delivered in 4 days... I would like a refund for the delivery.

Metal crate, bent fixing bracket at time of manufacture . Paint not dry before shrink-wrapping, so marks on uprights.

Bonjour j'ai trouvé sa bien dommage que la palette se est renverssée et que les cartons était défoncées A de prix là sa pourrait être mieux conditionné tout de même

Long delivery time My name was not on the packing slip (only my first name) and I have informed you of this by e-mail 2 times without any reply or action Packaging too fragile (many holes) and insufficient protection The sawdust for smoking that I had ordered was partially spread all over the box because the bag was not watertight I had noticed the same defects with my 1st order.

To announce 48 to 72h delivery when I had to wait 9 days, I find that a little exaggerated.

When I opened the box I saw that the lid was broken, but I didn't see that the sterilizer had a poc, I saw it later when I put it into operation, after having received the 2nd lid following my complaint.

The barrel delivered is really not as beautiful as the one photographed for the advert. Traces of paint (due to rubbing against other surfaces) cannot be removed by cleaning. You'll need to spend some time sanding. The swelling of the wood to achieve watertightness is only gradual (too many leaks) and therefore lasts a long time.

Pallet damaged on arrival

Flour received that will be out of date 4 weeks later

Relatively long delivery time. No reply to my e-mail requesting information about this abnormal delay.

Extremely long delivery time and no reply to my e-mail concerning the delivery time.

The box arrived soaking wet. It was impossible to carry it because it was so wet. Fortunately, I had ordered glass jars. The deliveryman was sorry, efficient, took the initiative and contacted me to make an appointment.

Unfortunately, the packaging of the goods is not very efficient. Some jars arrived broken inside the plastic packaging (five in all), polluting all the other jars. I had to spend a lot of time cleaning them to avoid contaminating the product with broken glass.

Make sure you arrive well in advance. My last 2 orders were delayed due to delivery failures.

The delivery is made during my working hours, so the driver shows up in my absence during a narrow time slot, whereas a signature is required for receipt, even if I leave my garage open. So I was forced to ask the neighbor to collect the parcel for me. And of course, the warehouse where I could pick up the parcel is closed on Saturdays.

Hello, I've never had a problem with Tom Press, but the delivery relay took a long time for goods that I would have liked to use to make my apple juice... shame.

Unusable, it should be specified in the product ads that the sawdust is too large for cold smoking in a coil... Too bad, lack of precision.

Following a supply shortage, I have been without any contact from you for more than 3 weeks (current supplies on the net appear to be insufficient). Following my phone call, your after-sales service made me change my order to stay over 120 (free delivery) instead of 115 if I removed the missing item. That's not very business-like of you.

Order a pizza peel Diameter 30 and I receive D 25....... what do I do now?

Delivery arrived much later than indicated in the store (4 weeks). E-mails to customer service were not answered. And it was not possible to call at all. I will no longer order from this company.

Very good in principle, but completely unusable because of the fastener, which doesn't fasten anything at all. I'm returning the machine.

Appliance not properly adjusted from the outset gas flow not appropriate despite several attempts

Order partially non-compliant. SAV file opened and since then radio silence". Disappointment ......."

Order arrived much later than expected, press click works moderately well. It's a shame...

Ordered cloche mise sous vide bocaux, quickly received, does not work because gasket damaged. Sav contacted, photo sent as requested, a week later, nothing, for a seal costing 2 or 3 euros.

Lousy casings full of grease and holes very disappointed threw away half of them