/10
★★★★★
based on 18882 reviews published
★★★★★
based on 18882 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Waiting for a refund for the product sent back on September 20th by colissimo ( product does not correspond to our expectations )
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Answer from tompress.com
Hello, the product is still not back with us, I invite you to follow up on it. As soon as we receive it, we'll do what's necessary. Best regards.
2
/5
★★☆☆☆
Used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.
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Answer from tompress.com
Hello, if the grid swells, it's a sign that jamming is imminent. It is important to remove all the waste before putting grapes back into the hopper to prevent the screen from breaking. Best regards.
3
/5
★★★☆☆
The parcel was lost in the wilderness and you have to wait 10 days to make a claim at the post office unacceptable
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3
/5
★★★☆☆
Had to wait 1 1/2 years for delivery
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Answer from tompress.com
Hello, Our apologies, finding a new manufacturer for this item has taken a long time. Best regards.
2
/5
★★☆☆☆
Merchandise unworthy of being sold, impossible to turn the crank, unpleasant customer service person.
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Answer from tompress.com
Hello, Perhaps you could give us more details about the situation so that we can find the right solution and give you satisfaction. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
2
/5
★★☆☆☆
Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.
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Answer from tompress.com
Hello, We are reporting these delays to our carrier. Our after-sales service has taken the matter into account. The pot should arrive in its specific packaging, which is assembled around the pot, and the stones at the bottom. Best regards.
2
/5
★★☆☆☆
The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.
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Answer from tompress.com
Hello, We take great care with the packaging of our parcels, but this can happen, which is why a check of the goods is imperative on delivery. Despite the absence of reservations, we proceeded to the credit of 1.02 euros corresponding to the breakage of the 2 jars. Best regards.
3
/5
★★★☆☆
Very long delivery time. a reminder had to be sent to your services and no reply to my emails.
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Answer from tompress.com
Hello, the postal tracking does indeed indicate a late delivery, but not what the reason is. Please accept our apologies. Best regards.
2
/5
★★☆☆☆
Waiting 3 months for a small order is a bit much considering that said order is still not complete and that I have to wait another two months before getting the two missing parts - The reply to the e-mail, one time out of three if all goes well.
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Answer from tompress.com
Hello, We apologize for the inconvenience. We are doing everything we can to reduce the manufacturing time as much as possible. Best regards.
2
/5
★★☆☆☆
The deliveryman didn't even ring the doorbell - twice - and we had to collect the parcel from the post office. Lousy.
Product good but not optimal - not really flat.
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Answer from tompress.com
Hello, We apologize for the inconvenience. Would you like to file a complaint with the postal service? Best regards.
3
/5
★★★☆☆
This device didn't last long when the almonds broke. The lever arm broke at the thread and I had to extract the threaded part and then thread the remaining rod to make it work again. I think this equipment is a bit weak for hard, compact shells like fresh almonds. I haven't yet tested it on walnuts.
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2
/5
★★☆☆☆
We received the parcel on Monday at around 4 p.m. Fortunately we were at home, but we had not received any information about the time of delivery. The delivery man did not want to put the barrel where it was supposed to be. The object is heavy and we can't move it ourselves; we'll have to call in a neighbor or a handler.
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Answer from tompress.com
Hello, You can tilt and roll it to put it where you want it. Best regards.
2
/5
★★☆☆☆
Late delivery and delivery to another relay point
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2
/5
★★☆☆☆
Unfortunately the product was not protected and was therefore chipped.
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Answer from tompress.com
Hello, Have you alerted our services? I will pass on your comment to our after-sales service immediately. Best regards.
3
/5
★★★☆☆
I still haven't received my order even though it was picked up on August 7th. Colissimo is not doing its job. New comment: Order received compliant.
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3
/5
★★★☆☆
Tompress very good. Geodis delivery man not good: on the first delivery the delivery man couldn't find the house: the address doesn't exist," he said.
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3
/5
★★★☆☆
Delivery takes longer than announced by mail and sms
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2
/5
★★☆☆☆
Unprofessional attitude, wrong price on catalog not assumed, no product in stock, lead time not specified when ordering, items indicated as being in stock when they are not. a pity to see such ways of conceiving commerce.
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Answer from tompress.com
Hello, Our site is updated in real time. Available items are noted in stock".
3
/5
★★★☆☆
Hello, the package and packaging does not support the transport to review because upon receipt package stale.
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3
/5
★★★☆☆
Received numerous emails confirming the order, the departure of the order and information about delivery on saturday between 9h and 11h45. I waited: nothing. the letter carrier delivered on Monday, specifying that the parcel had arrived that very morning. so I'm not satisfied with the delivery. in this case, there's no point in specifying Saturday delivery if you know that the parcel can't be delivered that day. I'm still satisfied with the product.
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3
/5
★★★☆☆
Poorly packed and ill-fitting package. Quick delivery time Nice product but I can't. use it (ravioli roll). Use it (ravioli roll). Maybe my fault. Didn't have to use customer service.
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Answer from tompress.com
Hello, to find out how to use the equipment, please contact our customer service team on 05.63.71.44.99, who will be happy to help you. Best regards
2
/5
★★☆☆☆
Very disappointed, no instructions for use to make jam for example. I phoned your service, the only answer was: look on the web, thank you.
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Answer from tompress.com
Hello, There are no jam recipes supplied with the refractometer. We will send you the refractometer instructions for use. Best regards.
3
/5
★★★☆☆
Not many details on the presentation of the article on the site. I wanted a grill with larger bars.
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Answer from tompress.com
Hello, If the item is not to your liking, please contact our customer service to arrange a return. Best regards.
3
/5
★★★☆☆
Pay more to have your order within 24 hours and receive it a week later...
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Answer from tompress.com
Hello, it took us a few days to restock the quantities we wanted and we're sorry about that. Please note that the delivery times shown on the website are calculated in real time. Best regards.
3
/5
★★★☆☆
Large cardboard box in good condition with no signs of damage, but the small inner cardboard box containing the dish was dented on one side. No apparent cracks on the dish. I hope the dish has not suffered any damage invisible to the naked eye. I'll contact you again if there are any problems with use.
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Answer from tompress.com
Hello, Don't hesitate, I'll have the information marked in your file if you need to contact us. Best regards.
2
/5
★★☆☆☆
Over-packaging...
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2
/5
★★☆☆☆
The product supplied is far from the quality expected. for this coffee, it is far behind a hypermarket product (for example, a carte noire n° 9). So no interest."
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3
/5
★★★☆☆
Cardboard box in very poor condition, patched up with tape in all directions. No assembly or operating instructions. Very, very average quality.
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Answer from tompress.com
Hello, when La Poste repackages a parcel, don't hesitate to ask for the accompanying notice or to refuse the parcel if in doubt. I'll send you the notice by e-mail. Best regards.
3
/5
★★★☆☆
No sooner had I ordered my item (March 10, 2019) than I was told it was out of stock (March 11, 2019). A delay of 6 to 8 weeks (May 6, 2019) was announced if I maintained my order; I maintained it and was delivered, 16 weeks after the order (July 3, 2019), certainly because I made a reminder. There's no need to be in a hurry.
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3
/5
★★★☆☆
Hello, Your service is aware of my problem with the chronopost delivery, for which I asked for a refund, and I'm still waiting for a reply from you. As for everything else, I have nothing to complain about.
Best regards Mr ARROYO
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Answer from tompress.com
Hello, Our after-sales service is currently investigating the complaint and will keep you informed. Best regards.