9.3/10
★★★★★
based on 20850 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

I am VERY disappointed I had to send several emails and leave a phone message to learn that some of my products (order dating from late April) would only be delivered in October My order was delivered partially, they were supposed to send me a refund check for the difference and I've been waiting 10 days.

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Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience. The refund is in progress and the cheque should arrive shortly. Best regards.
3 /5
★★★☆☆

Hello, I'm disappointed by the product delivered, the stainless steel bowl has a dent. It's still functional, of course, but aesthetically it's not great, given that the cut is original, as the packaging is intact. Why did you deliver this appliance in this condition? I haven't made a note of customer service because I'm waiting for a reply from you to this comment. Have a nice day.

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Acheteur Vérifié
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Answer from tompress.com
Hello, I'm reporting this immediately to our customer service department. I'll get back to you as soon as possible. Best regards.
2 /5
★★☆☆☆

Over a month's delay, promises from customer service to call back to give the deadlines, but nothing...

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Acheteur Vérifié
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Answer from tompress.com
Hello, With the craze for homemade butter, a lot of products were being made. We're sorry that the deadlines couldn't be more precise. We'll do our best to improve the follow-up. Best regards.
2 /5
★★☆☆☆

I will never recommend your site: site not updated. I am told that the product is no longer in stock when on your site it appears to be in stock. I'm told I'll be delivered in the last week of May by chronopost whereas I'm delivered in June by gsl. No explanation from you and no commercial gesture, which would be the least you could do when you're wrong.

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Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry that the restocking deadlines could not be met. A traditional 48-hour delivery was planned, but as indicated by telephone, we opted for a 24-hour express delivery via GLS at our expense. This meant that your order was delivered the very next day. We hope you appreciated this effort. Best regards.
2 /5
★★☆☆☆

The bird buzzer doesn't work it's located less than 4m from where the swallows land and nest (on white wood on the front of the house) it emits signals but doesn't buzz anything at all sorry

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Acheteur Vérifié
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Answer from tompress.com
Hello, it may take a few days for the device to become fully effective, so please check the battery regularly. Best regards.
3 /5
★★★☆☆

Our funnel arrived a long time after the order, and a little deformed (but functional)... Too bad for the price

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2 /5
★★☆☆☆

I needed this frying pan for a very specific day, and it was delivered on time, as planned. When we unpacked it the next day, we noticed that the bottom of the frying pan was bulging, so we had some difficulty using it, as it was not very stable on an electric hob. I called to report this state of affairs to someone who was not at all concerned.

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Acheteur Vérifié
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Answer from tompress.com
Hello, your advisor has taken note of your call. You can send details of the condition of your parcel, photos, etc. to [email protected]. Best regards.
3 /5
★★★☆☆

Delivery 3 weeks after the order and every week the customer service specifies an imminent delivery ...next week....

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Acheteur Vérifié
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3 /5
★★★☆☆

The seeder's brush can't be lowered all the way, so the seeds fall loose.

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Acheteur Vérifié
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Answer from tompress.com
Hello, what do you call the brush? You can view the support video on the article page: https://www.tompress.com/A-10000457-semoir-1-rang.aspx Best regards.
3 /5
★★★☆☆

It is not bad good quality product but high prices.

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Acheteur Vérifié
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2 /5
★★☆☆☆

Defective product. Mail sent for a complaint still no answer

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Acheteur Vérifié
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Answer from tompress.com
Hello, we don't have an e-mail from you, what address did you send it to? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
3 /5
★★★☆☆

Delivery took far too long. Wanted to cancel the order.

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Verifizierter Käufer
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3 /5
★★★☆☆

I regret the precise absence of information on the delivery time, which was listed as existing on the site, but which did not physically exist in store. You always have to be truthful. 2 reminders to get at least a date; Unable to give one.....The product was finally delivered after 3 weeks.

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Acheteur Vérifié
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3 /5
★★★☆☆

Order placed in mid-March received in mid-April, too long lead time despite advertising 48h00 delivery. No information concerning this order, I got the information when I called the company.

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Acheteur Vérifié
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Answer from tompress.com
Hello, we've had a longer-than-anticipated delay in restocking the vinegar dispenser, for which we apologize. Do not hesitate to consult the stock status on the website, it is updated in real time. Best regards.
3 /5
★★★☆☆

Delivery announced on 12/4 but deliveryman whimsical, we had to fight to be delivered on 13/04 when it was postponed to 16/04 ?????

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Acheteur Vérifié
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3 /5
★★★☆☆

Order on january 31 received on 29 04 2018 too long

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Acheteur Vérifié
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Answer from tompress.com
Hello, The package was indeed delivered to you on 29/03/2018, as soon as the kit was restocked. Our apologies for the delay. Best regards.
3 /5
★★★☆☆

Just the delivery was a bit late but very good contact and good merchandise

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Acheteur Vérifié
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3 /5
★★★☆☆

The item that I ordered was delivered with a european plug. I have therefore had to order an adaptor from european to13 amp UK - not an item that would be commonplace in a UK household. This company chooses to market its products in the UK; it should therefore make arrangements to ensure that items sold to the UK are appropriate. Not impressed.

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Verified Buyer
Answer from tompress.com
Hello We are sorry for this error, usually we join it on the package, if you are agree, we can send you it quickly I will be waiting for your answer. Best regards.
3 /5
★★★☆☆

No comment product and delivery ok

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Acheteur Vérifié
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3 /5
★★★☆☆

Hello, 3 hoses were pierced. I detected 2 during rinsing, but not the third. Which of course was placed right in the middle of a sausage during production. In addition, a weakness in another section" caused another piece to be pierced.

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Acheteur Vérifié
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3 /5
★★★☆☆

Very long delivery time, impossible to know where the parcel is, two weeks delivery time is a lot.

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Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, this is not the usual delay, I invite you to contact us so that we can open a claim with the postal services. Best regards.
2 /5
★★☆☆☆

Too long to order

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Acheteur Vérifié
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3 /5
★★★☆☆

Delivery times too long

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Acheteur Vérifié
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3 /5
★★★☆☆

Broken and non-functioning merchandise.

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Acheteur Vérifié
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Answer from tompress.com
Hello, Your item has unfortunately been damaged in transit. A file has been opened with our after-sales department to take the necessary action. We apologize for the inconvenience. We'll get back to you as soon as possible. Best regards.
3 /5
★★★☆☆

Delivery time too long

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Acheteur Vérifié
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2 /5
★★☆☆☆

Hello, My order of 05/03/18 was not delivered until 13/03/18. I was therefore obliged to borrow a mincer from a friend to make my pâtés. The deliveryman claims to have passed by on Thursday 8 and to have left a telephone message but I have received nothing I specify that I was present. the invoice was not attached to your package The REBER instruction manual was found crumpled and torn...

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Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience. We will send you a notice by e-mail as soon as possible, along with a duplicate invoice. Best regards.
3 /5
★★★☆☆

During deliveries, fragile containers, especially glass bottles (1L), should be wrapped a little more carefully as they are just placed in the box without any protection around them. Speed of delivery. Products met our expectations.

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Acheteur Vérifié
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3 /5
★★★☆☆

Delivery by calberson it is necessary to block its day to receive the parcel no possibility of envisaging an appointment in the day it to have nothing has to make. Better served by TNT.

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Acheteur Vérifié
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Answer from tompress.com
Hello, you can also opt for Colissimo delivery. A different delivery address or a relay point are also possible. Best regards.
2 /5
★★☆☆☆

I have waited 5 months for my vacuum bags, can you give me the address of your supplier. It would save me a lot of time.

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Acheteur Vérifié
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2 /5
★★☆☆☆

Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).

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Acheteur Vérifié
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Answer from tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.
3 /5
★★★☆☆

It's a pity that the fragile oblets are not well protected.

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Acheteur Vérifié
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3 /5
★★★☆☆

The products are not up to my expectations delivery is not fast

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Acheteur Vérifié
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3 /5
★★★☆☆

The courier dropped the parcel off at a neighbor's house as I was not at home. Luckily I have good neighbors.

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Acheteur Vérifié
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3 /5
★★★☆☆

Very long shipping time with no order tracking information

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Acheteur Vérifié
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3 /5
★★★☆☆

Merchandise deposited in my absence without my knowledge. Barrels not very clean, plastic protection badly arranged.

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Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies for the inconvenience encountered during delivery, we will get back to you shortly and report the anomaly to the carrier. Best regards.
3 /5
★★★☆☆

I haven't used the product yet. Please return the questionnaire later.

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Acheteur Vérifié
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3 /5
★★★☆☆

Unfortunately the product does not work and I cannot get a refund. This is unacceptable.

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Acheteur Vérifié
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Answer from tompress.com
Hello, I invite you to contact our after-sales service, please do not hesitate to explain the problem you are experiencing. We can be reached on 05 63 71 44 99 or [email protected]. Best regards.
2 /5
★★☆☆☆

It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau

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Acheteur Vérifié
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Answer from tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
3 /5
★★★☆☆

Parcel delivered without signature or delivery notice. Packaging too fragile due to salt attacking the plastic film. To be reviewed.

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Acheteur Vérifié
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3 /5
★★★☆☆

1 month for delivery, I find that long when it was indicated that the products would be available within 2 days before delivery when I placed the order. Nevertheless, the products are in order.

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Acheteur Vérifié
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