/10
★★★★★
based on 18880 reviews published
★★★★★
based on 18880 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Bad experience with this product, usually I'm not disappointed with tompress I'm waiting for my refund
Acheteur Vérifié
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2
/5
★★☆☆☆
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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Answer from tompress.com
Hello, Our apologies for the inconvenience. We are following up the case under reference 22911. Best regards.
3
/5
★★★☆☆
The service is fast I'm happy
Acheteur Vérifié
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3
/5
★★★☆☆
Item was not dispatched, after a month I had to chase it up, I was then told the item was not available, and I would need to send more money for a similar item, I was then told a customer had cancelled an order and they could now send me the item I originally ordered
Verified Buyer
Answer from tompress.com
Hello, Sorry, but I do not understand the problem, you ordered the reference: MATGM40T which was not available in stock when you placed your order and we have shipped the reference MATGM40T upon replenishment. Best regards.
3
/5
★★★☆☆
Item looks fine, but the iron rod used for pitting has been deformed since 1st use.
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3
/5
★★★☆☆
Special large-grain axle sucks beet seeds won't go through the holes
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3
/5
★★★☆☆
Hello As always the quality of the goods is great; it's a pity that the delivery time was so long for this pressoire and that you didn't take the initiative to call me back once to keep me informed. It's a good thing that bud macerates last a long time, otherwise my entire production would be ruined by this delay. Kind regards
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3
/5
★★★☆☆
Does the job but the handle fell off the unit the first time it was lifted and the door catches are rather cheap.
It took a week to arrive so statements about 48 hour delivery probably only apply to destinations in France.
Verified Buyer
3
/5
★★★☆☆
I would recommend the company as serious but not the product.
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3
/5
★★★☆☆
I waited more than 5 months for delivery, I had to claim my order several times.
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3
/5
★★★☆☆
Delivery time too long, (on the site 15 days, in reality 1 month, without news of the package, perhaps a small message from you would have been a minimum.
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2
/5
★★☆☆☆
Hello Very top of the work, had another order that I could not finalize, and after your mail or you offer me a phone help I could never get someone the switchboard being constantly saturated. So
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Answer from tompress.com
Hello, I'm sorry this book doesn't suit you. Perhaps you have a specific request? Please do not hesitate to request a call back from one of our advisors by clicking on "We'll call you back" on our website. Best regards."
2
/5
★★☆☆☆
Totally ineffective on French birds
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Answer from tompress.com
Hello, Have you tried changing the battery just in case? Best regards.
3
/5
★★★☆☆
Wrong carrier - cancelled the day of receipt without warning - customer service did nothing and asked me to check with the carrier. Parcel arrived late. The 48-hour promise was not kept. I won't recommend it again, there's plenty of choice elsewhere.
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3
/5
★★★☆☆
Delivery time: top Customer service: top Deliveryman: unpleasant and surly when my wife checked the parcel following the site's recommendations Product: average condition
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Answer from tompress.com
Hello, you report an average condition, what damage has it sustained? Have you filed a claim with reservations? Please contact our after-sales service for further information on 05 63 71 44 99. Best regards.
2
/5
★★☆☆☆
A missing book never received no gesture very disappointed
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Answer from tompress.com
Hello, The book should be shipped as soon as it is expected to be restocked at the end of the week. Best regards.
2
/5
★★☆☆☆
Total lack of professionalism. Too bad the products are good.
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3
/5
★★★☆☆
The wait for stock to run out was particularly long (almost 2.5 months).
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2
/5
★★☆☆☆
6 weeks waiting for delivery, several calls to customer service who are unable to give a delivery date. No commercial gesture made. We will not recommend them, and we do not recommend them.
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2
/5
★★☆☆☆
Two lids out of 6 arrived broken. What's more, the cardboard box was huge, for 6 verrines of 290mL.... it's about time they made a little effort in terms of ecology.
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Answer from tompress.com
If you have any questions, please do not hesitate to contact us. Best regards.
2
/5
★★☆☆☆
I was waiting for my Christmas present and received it in March.
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3
/5
★★★☆☆
Hello, Some bottles broke in the packaging... In the end I have 16 bottles and 20 capsules. It seems to me that the package contained only 18 bottles, because among the broken glass, I counted only 2 bottlenecks. To recover a little of my satisfaction, I expect from your service the return of 4 bottles. Otherwise the product seems to me of good quality Cordially Charly
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Answer from tompress.com
Hello, Our apologies, I am opening a file with our after-sales service immediately. Best regards.
2
/5
★★☆☆☆
I am disappointed not by the product but by the delivery time of my order, the parcel arrived one month after the order, it was never mentioned at the time of the order that the product was not in stock, as I needed it quickly I paid 8 euros so that it arrives in chrono... no commercial gesture following my complaint too bad I will not repeat order
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2
/5
★★☆☆☆
Much too slow and no message to warn of the arrival of the parcel. Long live Amazon
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Answer from tompress.com
Hello, Your parcel left on 04/03 and was available at the collection point on 06/03. Confirmation of shipment on 04/03 with the link for tracking your package. Best regards.
3
/5
★★★☆☆
Delivery delay not serious, but the bottom cap is leaking and the valve is cracked. Quick replacement via after-sales service.
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2
/5
★★☆☆☆
The description is too brief and the service cannot give the characteristics of the pump nozzle, which is specific to the product.
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2
/5
★★☆☆☆
Cost of delivery for the return of the parcel charged to the customer no commercial gesture from Tompress A real shame as I was a customer until then.
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3
/5
★★★☆☆
I made a complaint when I ordered a smoker and I didn't even get a phone call from NUL customer service.
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Answer from tompress.com
Hello, You left a user review on this site, and on 30/01 we tried to contact you, unfortunately without success. I will pass on your comment to our customer service department. Best regards.
3
/5
★★★☆☆
Big problems with delivery times and damage to a product on delivery, but good reactivity.
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3
/5
★★★☆☆
The goods were not delivered to the planned relay point. It's up to me to call the colissimo service several times and to go to my local post office twice because your customer service is not responsible once the parcel has been dispatched.
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