/10
★★★★★
based on 18880 reviews published
★★★★★
based on 18880 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The delivery was correct, but 2 bottles were broken.
Acheteur Vérifié
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Answer from tompress.com
Hello, We were not aware of this, we request the receipt of reserves to the carrier. Best regards.
3
/5
★★★☆☆
The lid does not close easily. Could be better designed.
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3
/5
★★★☆☆
Product does not conform to the technical data sheet. the product was supposed to be 4 cm high, which I absolutely needed, but it's only 3.7 cm. sent an e-mail, no answer LAMENTABLE Sincerely ANDRE BERGER
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Answer from tompress.com
Hello, We received your e-mail and replied on 11/02 and are awaiting your reply. I am sending you the e-mail of 11/02. Best regards.
2
/5
★★☆☆☆
Delivery more than 15 days after order too long I will look elsewhere
Acheteur Vérifié
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3
/5
★★★☆☆
Wanted bf rights
Acheteur Vérifié
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3
/5
★★★☆☆
Hello What's the point of putting a phone number on the delivery if the driver leaves a notice if he doesn't feel like using it when he arrives? I called the delivery service to make a new delivery the next day with a paid call, even though I was there on the day of delivery. Thank you very much.
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Answer from tompress.com
Hello, Thank you for this clarification and we will inform the transport company. Best regards.
3
/5
★★★☆☆
Advance payment and commercial invoice documents are not congruent. The tax rates are different (19 prepayment, 20 commercial invoice).
Verifizierter Käufer
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Answer from tompress.com
Hello, France is subject to a VAT of 20. Best regards
3
/5
★★★☆☆
Hello I wrote an email because the hive arrived with the bottom screws holding the tray incorrectly implanted and with screws missing I have not had a response.
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Answer from tompress.com
Hello, We have received the photos and thank you for them. You should be contacted by our after-sales service shortly. Best regards.
3
/5
★★★☆☆
Hello, I would like to inform you that the bag of salt inside the packaging box was open. Instead of the 5 kg we ordered, we only received 4.
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Answer from tompress.com
1 Kg"
2
/5
★★☆☆☆
When I place an order, the merchant must manage the delivery, not send people for a week late paying shipping costs.
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Answer from tompress.com
Hello, I'll have to check with the postal service to find out the reason for the delay. Would you like us to open a complaint? Best regards.
3
/5
★★★☆☆
Correct packaging but left-hand plate deformed despite packaging Very disappointed
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3
/5
★★★☆☆
The quality of the products is not in question, it's the management of orders in the event of a product delay that is catastrophic: if a product is out of stock or being restocked, you have to pay twice for shipping costs, and therefore pay for the company's logistical shortcomings .....
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3
/5
★★★☆☆
The chopper I ordered did not live up to my expectations. Ineffective endless screw.
Acheteur Vérifié
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Answer from tompress.com
What's wrong with the chopper? Maybe it's the cutter or the grid that you just need to adapt to your use. Please contact us at 05 63 71 44 99 or [email protected]. Best regards.
2
/5
★★☆☆☆
Advertised delivery time: 48H delivered within 8 days, and that's only because I asked for it. Multiple pieces of gut, often pierced; not worthy of tompress.
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Answer from tompress.com
Hello, We only dispatched the parcel when we were restocked. However, it is not usual to have this problem with casings. I will inform our after-sales service who will contact you as soon as possible. Best regards.
3
/5
★★★☆☆
The casing is as described and of good quality, however in the tompress advice it is said that with this type of casing it is possible to stuff more than 16kg of meat with 4 meters, but I received 5 meters and was barely able to stuff 7kg and yet I made long lengths to avoid losing space with the knots.
Acheteur Vérifié
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Answer from tompress.com
Hello, this is just an estimate, the amount of mix will vary depending on the cutting and embossing. It's important to pack well to get the most out. Best regards.
2
/5
★★☆☆☆
We ordered a shredder in early October with an initial deadline of mid-October, then mid-October postponed to late October (notified by email), then postponed to early November, then postponed every 10 days but without being notified, we had to call each time until delivery in late December the product is top but upon receipt the apples were rotten ... very disappointed.
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Answer from tompress.com
Hello, We understand your disappointment, the restocking of this item took longer than expected and we are sorry for that. Best regards.
3
/5
★★★☆☆
The delivery with DPD was poor and very delayed, annoying.
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3
/5
★★★☆☆
Very good
Acheteur Vérifié
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2
/5
★★☆☆☆
Delivery time too long. i thought i'd find rakes big enough to harvest olives, but in fact i feel like i've received rakes for children. very disappointed.
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Answer from tompress.com
Hello, isn't it 13.5 cm long? Please contact our customer service department on 05 63 71 44 99. Best regards.
3
/5
★★★☆☆
No delivery to my home as the letter carrier deemed the parcel too large.
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3
/5
★★★☆☆
Arrival after the holidays for these gifts ... also on a service price 20 more than at mathon cdt
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3
/5
★★★☆☆
Order placed on 4/12, received on 17/12 almost 2 weeks... Articles conform.
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3
/5
★★★☆☆
It's a pity that delivery took more than 10 days out of the 2 advertised, it's a real drag on the bill.
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3
/5
★★★☆☆
2 weeks behind schedule.
Acheteur Vérifié
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3
/5
★★★☆☆
No information from Tompress about the delay in delivery due to a material being out of stock. I cancelled the product because I had to wait another 5 or 6 weeks.
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3
/5
★★★☆☆
Wrong information about delivery time. Three times we were given a delivery date which was not respected. We finally received the equipment, but at the beginning of December, whereas it was initially scheduled for mid-October.
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3
/5
★★★☆☆
Delivery delayed for no reason and not at the requested location. Product conforms but finish is not great: the latch is not even fitted straight.
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2
/5
★★☆☆☆
I was told I would receive my order within 4 weeks. I received my parcel after 8 weeks. The commercial gesture is a voucher of 1.
This was my first and last order with you. Please rest assured that I will take the time to explain your sales policy to you. Sincerely
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Answer from tompress.com
Hello, We understand your disappointment, we are also dependent on these preparation or manufacturing delays. Best regards.
3
/5
★★★☆☆
Late delivery
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3
/5
★★★☆☆
- delivery man's visit 1 in our absence: no delivery notice, TomPress customer service OK, first call to the delivery man to arrange an appointment, - delivery man's visit 2: delivery notice" found in the letterbox even though we were present (so didn't ring)
Acheteur Vérifié
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Answer from tompress.com
second surcharged call to the delivery driver to arrange an appointment