/10
★★★★★
based on 18311 reviews published
★★★★★
based on 18311 reviews published
Latest customer reviews
2
/5
★★☆☆☆
Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame.
Products conformed however
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2
/5
★★☆☆☆
Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.
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Answer from tompress.com
Hello, In this period of pandemic, many manufacturing deadlines are not met due to lack of raw material or production delays. We are trying to update the replenishment times on the site in real time, so that you can have the information immediately. Yours sincerely
5
/5
★★★★★
Fast delivery and well packaged.
Serious business.
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4
/5
★★★★☆
Very fast delivery service... it's a gift, the product hasn't been used yet...
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4
/5
★★★★☆
Satisfied with the article
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5
/5
★★★★★
The product was not in stock, but the contact was very good and the spices arrived fresh...
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5
/5
★★★★★
Very comprehensive site, very professional service
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5
/5
★★★★★
Very good material
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5
/5
★★★★★
At the top
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5
/5
★★★★★
Fine
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5
/5
★★★★★
I needed this pasta maker in a hurry and it was delivered within 48 hours. I am completely satisfied with the value for money of this pasta maker. I recommend TOM PRESS which I didn't know before.
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5
/5
★★★★★
Merchandise not yet tried.
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5
/5
★★★★★
Thank you very much for your excellent service.
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5
/5
★★★★★
Remarkable aesthetics (chrome wall-mounted corkscrew), technically perfect, impeccable efficiency, I'm delighted with this purchase.
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3
/5
★★★☆☆
I made an order and apparently there was not everything and.not even warned So I called because I had not received and the tell me that it an article will be available from May and asks me if I still want it so I say yes and then I have to pay postage and so I receive my order and surprise the next day I receive another article so a little disgusted to have to pay again.
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Answer from tompress.com
Hello, We did indeed ship the available immediately, the rest was restocked a few days later and shipped promptly. Best regards.
5
/5
★★★★★
Nothing to say everything was perfect
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5
/5
★★★★★
I was able to bake my baguettes on this refractory stone, which bakes very well. I recommend it.
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4
/5
★★★★☆
I'm missing the merguez spice and the 5 euro gift voucher. Which undoubtedly disappeared during delivery, as the cardboard box was ripped open and re-taped with adhesive tape from La Poste.
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Answer from tompress.com
Hello, the parcel was repackaged after customs clearance, and you should have received a postal receipt. We have sent you the missing spices and are dealing with the claim directly with the post office. The code to redeem your voucher will be sent to you by e-mail. Best regards.
2
/5
★★☆☆☆
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Answer from tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
5
/5
★★★★★
Very good product quality
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5
/5
★★★★★
Very good product, cleans very well and removes deposits from bottle bottoms without problems.
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4
/5
★★★★☆
I had ordered a red terrine, but the manufacturer was out of stock. I should have been informed immediately. I had to worry about the delay before they offered to replace it with a white terrine. Too bad ....
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5
/5
★★★★★
Nothing to complain about, everything was perfect
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5
/5
★★★★★
Ras for a first order
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5
/5
★★★★★
Particularly satisfied with this purchase and perfect delivery
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5
/5
★★★★★
Compliant order, fast delivery.
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5
/5
★★★★★
Order and delivery impeccable Not yet used the product
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5
/5
★★★★★
It's a pity that in the event of late delivery, the customer is not informed by e-mail.
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5
/5
★★★★★
Very good item received quickly and efficiently
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5
/5
★★★★★
Very efficient sales service and fast delivery. Quality product.
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