/10
★★★★★
based on 18879 reviews published
★★★★★
based on 18879 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Defective product. Mail sent for a complaint still no answer
Acheteur Vérifié
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Answer from tompress.com
Hello, we don't have an e-mail from you, what address did you send it to? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
Delivery took far too long. Wanted to cancel the order.
Verifizierter Käufer
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3
/5
★★★☆☆
I regret the precise absence of information on the delivery time, which was listed as existing on the site, but which did not physically exist in store. You always have to be truthful. 2 reminders to get at least a date; Unable to give one.....The product was finally delivered after 3 weeks.
Acheteur Vérifié
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3
/5
★★★☆☆
Order placed in mid-March received in mid-April, too long lead time despite advertising 48h00 delivery. No information concerning this order, I got the information when I called the company.
Acheteur Vérifié
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Answer from tompress.com
Hello, we've had a longer-than-anticipated delay in restocking the vinegar dispenser, for which we apologize. Do not hesitate to consult the stock status on the website, it is updated in real time. Best regards.
3
/5
★★★☆☆
Delivery announced on 12/4 but deliveryman whimsical, we had to fight to be delivered on 13/04 when it was postponed to 16/04 ?????
Acheteur Vérifié
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3
/5
★★★☆☆
Order on january 31 received on 29 04 2018 too long
Acheteur Vérifié
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Answer from tompress.com
Hello, The package was indeed delivered to you on 29/03/2018, as soon as the kit was restocked. Our apologies for the delay. Best regards.
3
/5
★★★☆☆
Just the delivery was a bit late but very good contact and good merchandise
Acheteur Vérifié
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3
/5
★★★☆☆
The item that I ordered was delivered with a european plug. I have therefore had to order an adaptor from european to13 amp UK - not an item that would be commonplace in a UK household. This company chooses to market its products in the UK; it should therefore make arrangements to ensure that items sold to the UK are appropriate. Not impressed.
Verified Buyer
Answer from tompress.com
Hello We are sorry for this error, usually we join it on the package, if you are agree, we can send you it quickly I will be waiting for your answer. Best regards.
3
/5
★★★☆☆
No comment product and delivery ok
Acheteur Vérifié
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3
/5
★★★☆☆
Hello, 3 hoses were pierced. I detected 2 during rinsing, but not the third. Which of course was placed right in the middle of a sausage during production. In addition, a weakness in another section" caused another piece to be pierced.
Acheteur Vérifié
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3
/5
★★★☆☆
Very long delivery time, impossible to know where the parcel is, two weeks delivery time is a lot.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, this is not the usual delay, I invite you to contact us so that we can open a claim with the postal services. Best regards.
2
/5
★★☆☆☆
Too long to order
Acheteur Vérifié
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3
/5
★★★☆☆
Delivery times too long
Acheteur Vérifié
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3
/5
★★★☆☆
Broken and non-functioning merchandise.
Acheteur Vérifié
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Answer from tompress.com
Hello, Your item has unfortunately been damaged in transit. A file has been opened with our after-sales department to take the necessary action. We apologize for the inconvenience. We'll get back to you as soon as possible. Best regards.
3
/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
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2
/5
★★☆☆☆
Hello, My order of 05/03/18 was not delivered until 13/03/18. I was therefore obliged to borrow a mincer from a friend to make my pâtés. The deliveryman claims to have passed by on Thursday 8 and to have left a telephone message but I have received nothing I specify that I was present. the invoice was not attached to your package The REBER instruction manual was found crumpled and torn...
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience. We will send you a notice by e-mail as soon as possible, along with a duplicate invoice. Best regards.
3
/5
★★★☆☆
During deliveries, fragile containers, especially glass bottles (1L), should be wrapped a little more carefully as they are just placed in the box without any protection around them. Speed of delivery. Products met our expectations.
Acheteur Vérifié
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3
/5
★★★☆☆
Delivery by calberson it is necessary to block its day to receive the parcel no possibility of envisaging an appointment in the day it to have nothing has to make. Better served by TNT.
Acheteur Vérifié
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Answer from tompress.com
Hello, you can also opt for Colissimo delivery. A different delivery address or a relay point are also possible. Best regards.
2
/5
★★☆☆☆
I have waited 5 months for my vacuum bags, can you give me the address of your supplier. It would save me a lot of time.
Acheteur Vérifié
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2
/5
★★☆☆☆
Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).
Acheteur Vérifié
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Answer from tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.
3
/5
★★★☆☆
It's a pity that the fragile oblets are not well protected.
Acheteur Vérifié
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3
/5
★★★☆☆
The products are not up to my expectations delivery is not fast
Acheteur Vérifié
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3
/5
★★★☆☆
The courier dropped the parcel off at a neighbor's house as I was not at home. Luckily I have good neighbors.
Acheteur Vérifié
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3
/5
★★★☆☆
Very long shipping time with no order tracking information
Acheteur Vérifié
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3
/5
★★★☆☆
Merchandise deposited in my absence without my knowledge. Barrels not very clean, plastic protection badly arranged.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies for the inconvenience encountered during delivery, we will get back to you shortly and report the anomaly to the carrier. Best regards.
3
/5
★★★☆☆
I haven't used the product yet. Please return the questionnaire later.
Acheteur Vérifié
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3
/5
★★★☆☆
Unfortunately the product does not work and I cannot get a refund. This is unacceptable.
Acheteur Vérifié
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Answer from tompress.com
Hello, I invite you to contact our after-sales service, please do not hesitate to explain the problem you are experiencing. We can be reached on 05 63 71 44 99 or [email protected]. Best regards.
2
/5
★★☆☆☆
It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau
Acheteur Vérifié
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Answer from tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
3
/5
★★★☆☆
Parcel delivered without signature or delivery notice. Packaging too fragile due to salt attacking the plastic film. To be reviewed.
Acheteur Vérifié
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3
/5
★★★☆☆
1 month for delivery, I find that long when it was indicated that the products would be available within 2 days before delivery when I placed the order. Nevertheless, the products are in order.
Acheteur Vérifié
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