/10
★★★★★
based on 18879 reviews published
★★★★★
based on 18879 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Here we are twice in a row, 6 days after my order was validated by my payment, no news from tom press on my order as to the proper receipt on their part and the monitoring of its progress. when will delivery or some semblance of explanation on this delay. I very much hope on your influence with your partner and a prompt response. Thank you
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Answer from tompress.com
Hello, your order includes items that are currently being restocked. The delivery time is shown in real time on the website and on the order confirmation sent after purchase. I will send you the details of your order by e-mail today. Best regards.
3
/5
★★★☆☆
Does not correspond to the product description on your site The item received is for stripping wallpaper, carpets etc... And not for cleaning a plancha.
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Answer from tompress.com
If you would like to return the plancha scraper, please contact us at 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
I was waiting for a specific scraper for chromed steel plancha, whereas this is a scraper designed to remove wallpaper, paint...
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Answer from tompress.com
Hello, you can contact us if you wish to return the item: 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
Careful with the parcel, which was all damaged when it arrived.
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Answer from tompress.com
Hello, Do not hesitate to refuse it if its state suspects breakage. Best regards.
2
/5
★★☆☆☆
Device received damaged
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3
/5
★★★☆☆
If I didn't contact tompress my parcel wouldn't have been presented and to get it we went to Alleur. there the person who gave me the parcel didn't want me to open it to check its contents even though six labels proved the contradiction.
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3
/5
★★★☆☆
I had to wait an extra day because the delivery people didn't call on the day of delivery when they were downstairs and they left. I had to call them back and they delivered the next day.
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3
/5
★★★☆☆
Hello, The delivery was not made on the agreed date. Neither the delivery man nor Tompress customer service warned me.
I lost a day by staying at home waiting for the delivery. I called customer service the next day and they told me that the delivery would be made in the morning..... delivery took place at 2pm M.Morel
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Answer from tompress.com
We apologize for this inconvenience, but unfortunately we don't have control over the carrier's delivery schedules. Please don't hesitate to contact us as you did, so that we can help you make an appointment. Best regards.
3
/5
★★★☆☆
As far as Tom Press is concerned, everything was impeccable: the product ordered is great, the shipment was made very quickly, and the customer service was available, responsive and friendly. On the other hand, I was delivered by Geodis, whose service was deplorable: a week's delay, unpleasant customer service... I recommend another delivery method
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3
/5
★★★☆☆
1) several weeks ago gifts are offered as two dishes and I end up with a cutting board. Very disappointed.
2) The order was not delivered where requested.
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Answer from tompress.com
Hello, we apologize for this inconvenience. Please do not hesitate to contact us to report any details of this problem. Best regards.
3
/5
★★★☆☆
Disappointed, very heavy product despite (light) advertising..... not for induction despite explicit request.........
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Answer from tompress.com
Hello, the cast aluminium range with protect+ durit is not compatible with induction, if you have not used it, we can organize the return, I invite you to contact our services at 05 63 71 44 99. Best regards.
2
/5
★★☆☆☆
Poor-quality packaging Three broken 324ml jars Couldn't check the parcel as it arrived at a neighbor's house
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Answer from tompress.com
Hello, I am opening a file with our after-sales service to inform them of the breakage. Best regards.
2
/5
★★☆☆☆
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
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3
/5
★★★☆☆
The parcel arrived in Nancy 36 hours after the order was placed. Pretty impressive. But less impressive is the fact that it took a week to finally arrive at my house.
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3
/5
★★★☆☆
I had to buy this appliance to complete my November order, despite the advice of the salesman I spoke to on the phone.
The advisor told me that I could smoke both hot and cold with the smoker I had ordered, when in fact I could not.
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Answer from tompress.com
You can, it just requires more supervision.
2
/5
★★☆☆☆
The photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Answer from tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.
3
/5
★★★☆☆
Correct product
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2
/5
★★☆☆☆
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
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Answer from tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
3
/5
★★★☆☆
Good contact and telephone reception.
The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
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3
/5
★★★☆☆
Hello, I don't really understand how the ripening assistant works. It always displays the same thing day after day.
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3
/5
★★★☆☆
I'm giving this product as a gift, so I didn't open it. The parcel arrived in very good condition.
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Answer from tompress.com
Hello, Why did you give the product the wrong rating? Do you have a problem with the merchandise you received? Please do not hesitate to contact our after-sales service. If not, please modify your review. Best regards.
2
/5
★★☆☆☆
Unfortunately very late delivery and only one notification in the meantime.
Verifizierter Käufer
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3
/5
★★★☆☆
Unfortunately, delivery took a very long time.
Verifizierter Käufer
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3
/5
★★★☆☆
Order the 30.10.17 and received the 11.10.17 we are not within the 48h as you told me disappointed
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Answer from tompress.com
Hello, We apologize for the inconvenience. Best regards.
3
/5
★★★☆☆
The platform didn't warn me of the delivery date, which was a waste of time for them and for me.
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3
/5
★★★☆☆
Great product, I love the catalog, the delivery arrived well too. However, I wrote to customer service and they never replied. Good thing they have good products.
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Answer from tompress.com
Hello, A reply was sent to you on 27/11. Best regards.
3
/5
★★★☆☆
The seed remover I ordered was marked "in stock".
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Answer from tompress.com
so deliverable within 48 hours; I was quickly disillusioned
3
/5
★★★☆☆
It's very unsatisfactory and constraining not to know the delivery date.
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2
/5
★★☆☆☆
Your Alcotest is for measuring wine. There is a 10 degree difference. Why?
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Answer from tompress.com
Hello, There are many reasons for this. Have you corrected the measurement according to temperature, for example? Please contact our customer service department by e-mail: [email protected] or by telephone on 05 63 71 44 99 from Monday to Friday, 9 am to 6 pm. Best regards.
3
/5
★★★☆☆
As with all relay point deliveries (but this is not specific to Tompress), delivery times are not respected.
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