Reviews tompress.com

As requested

Delivery problem with Chronopost. Delivery scheduled for December 27 and no news until January 4 despite messages to Chronopost. Parcel only picked up on January 6 even though I paid for urgent delivery.

The lid of the pot arrived with a ding which does not seem to have been caused by transport. I will not return it for that but I am disappointed.

Hello A little disappointed that the package arrived after Christmas Otherwise I like your products.

Good quality hose except that I paid for express delivery but did not receive it quickly.

Hi, I'm happy with the product, but I never received the freezer instructions....requested several times ...too bad.

I did not receive any notification from the post office. They couldn't find my parcel at the post office. I had to look for it myself at the relay depot. A barcode or QR CODE is missing to identify the parcel.

Complaint No. 1243, there is no sign fragile for dishes inside lack of packaging for amortization .

The package received is not what was ordered

Extra-long delivery

An item was available 15 days after my order. I thought I would receive a 1st parcel 3 days later and a second 3 weeks later. But no, I had to wait. What's more, the waiting item turned out to have no delay and no message. I called them.

I have mixed feelings about the material. The coating seems to come off after just one use, and black streaks are present in the chopper body when unpacked. The retaining screws loosen during use. I'm afraid this item won't last long. In addition, the system for holding the chopper to a table is poorly designed, as it only allows the chopper to be attached to the edge of the table. On an old chopper, this right-of-way was much greater.

I'm usually very satisfied with the sawdust I use for smoking, but I took a 15kg bag. The granulometry is too large and consequently burns very poorly.

Disappointed because I had ordered a crank and the tightening screw and I did not receive the tightening screw. Order preparation not up to scratch

Package not delivered to date, an inquiry is underway with Chronopost. Please note that my problem is with the delivery and not with tompress.

The products lived up to my expectations but the container was too large for the items, which were not wedged in place, so everything moved around and the salmon plates were damaged ....

The sweater was badly folded In the box No bag around the sweater

Parcel received with a broken jam jar: packaging not strong enough.

Pierced packaging the metal rod fell down at the shop when the deliveryman dropped off the item because the packaging was not up to scratch at all cordially yours

Merguez spices with holes

I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.

The fryer's control panel is not compliant the basket is too large it still bathes in oil

Satisfied: product conforms, delivery ok I will recommend you in the future.

Order impossible to cancel the next day and reimbursement pending because package refused by me because the employee on the phone told me to refuse it. It's been over a week since I refused it and I'm still waiting for a refund.

On-time order and delivery. However, the removable electrical cord connecting the device (Sol Mio Ardes electric hot water bottle) to an electrical socket during the heating time is very difficult to "push" into the device and, similarly, very difficult to remove when the heating indicator lights up, indicating that the 3-minute heating time has elapsed. I haven't returned the appliance, hoping that with frequent use, it will become easier and easier to "push in" and remove the cord from the appliance.

Bah no, I'm still waiting for my order, since it arrived broken on November 12 and I've sent it back, I'm waiting for it to be reshipped.

Enormous delivery problems: Chronopost is apparently no longer up to scratch - shame! Product quality up to scratch.

This is not my parcel which was intended for me more than 24 h to receive the label of return moreover you miss material ordered I must wait for the return of the other person who received my parcel

Two claws for holding roasting meat are missing from the package.

Bonjour, les prix sont correct, les delais de livraison aussi, mais j'ai commandé un bouchon d'huile noir et on m'a livré un rouge.....

Damaged product although carton was intact on delivery. Otherwise, quality product and fast delivery.

The machining of the stainless steel juice extractor lacks precision. Condensation escapes from the "juice" tank: energy consumption and product loss. I should have bought the larger model.

In this case, no problem because the contents of the package were OK. BUT I was only able to see this after an on-the-spot delivery that took less than 30 seconds.

I should have relied on a lot of internet reviews about the stability of the bottles in the wine racks I bought. If the bottles lean forward for storage, that's OK, but if they slide until they fall on the bottles on the floor below, that's not so good. The problem is the steel's protective plastic, which is slippery. Horizontal storage is also very good, so I removed 1.5 cm of tubing at the bottom of the rear uprights and the same at the top of the front uprights. The bottles are horizontal and nothing falls out, but I was worried about my stock. If you buy these wine racks, make sure you have a good hacksaw before assembly. Once the problem is solved, they do the job.

I received my parcel, not damaged at all Nikel, except that the stuffing inside was borderline, and given the weight of the machine, the unprotected sausage funnels were broken. The next time I buy, I'll look elsewhere.

The part ordered was not the right one, had to reorder.

The juice extractor hose had to be changed after only 2 uses because it was leaking (no doubt a defect in the rubber??)

Unlike my first experience, communication was not effective.

I'm not satisfied with the new way of working. On the other hand, I have nothing to reproach the person who took my call, who was very understanding and kind and solved my problem. Another anomaly: when I validate, I automatically have to accept that my review be published?

Order received in time put does not suit, I am waiting for 4 days for a return from customer service for a return