9.3/10
★★★★★
based on 20053 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Not suitable for vinegar maker as thread length is not long enough. Too bad because it is a quality product.

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Gérard G.
purchased on 08/01/2025
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2 /5
★★☆☆☆

All right...

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Jacques Marc L.
purchased on 14/01/2025
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2 /5
★★☆☆☆

I didn't receive what I ordered and I'm very upset.

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Ghislaine D.
purchased on 06/01/2025
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2 /5
★★☆☆☆

I received my parcel almost 3 weeks after my order. As my order was scheduled for Christmas, it arrived much too late...

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Mariline B.
purchased on 15/12/2024
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3 /5
★★★☆☆

Ras bien

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Alain C.
purchased on 08/01/2025
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2 /5
★★☆☆☆

After reserving my order on the internet and validating it by telephone with tompress, I went to the site to pick up my order. ACCEUIL DETESTABLE, I thought for a moment of leaving again (60 km). Luckily, a warehouseman finally intervened to make up for the sale. This isn't my first purchase, and I was very surprised by the evolution of the company.

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Eliane G.
purchased on 08/01/2025
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3 /5
★★★☆☆

Not the right dimensions the ladle is 8.5mm for 8 on your description it won't fit in my tomato sauce jar (Le Parfait canning jar)

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Georges M.
purchased on 06/01/2025
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3 /5
★★★☆☆

Everything's good, except the 32/34 casings. They're bigger than usual and tear.

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Pierre V.
purchased on 27/12/2024
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3 /5
★★★☆☆

Order well received. The article did not correspond at all to the presentation photo of the desired article. As it was an equivalent model with the same performance, I kept it. The item was a glass juice bulb.

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Vincent W.
purchased on 27/12/2024
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3 /5
★★★☆☆

As requested

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Jeremy P.
purchased on 29/12/2024
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3 /5
★★★☆☆

Delivery problem with Chronopost. Delivery scheduled for December 27 and no news until January 4 despite messages to Chronopost. Parcel only picked up on January 6 even though I paid for urgent delivery.

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Arnaud M.
purchased on 26/12/2024
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2 /5
★★☆☆☆

The lid of the pot arrived with a ding which does not seem to have been caused by transport. I will not return it for that but I am disappointed.

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Pierre S.
purchased on 03/12/2024
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3 /5
★★★☆☆

Hello A little disappointed that the package arrived after Christmas Otherwise I like your products.

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Christine R.
purchased on 10/12/2024
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3 /5
★★★☆☆

Good quality hose except that I paid for express delivery but did not receive it quickly.

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Kathy P.
purchased on 21/12/2024
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3 /5
★★★☆☆

Hi, I'm happy with the product, but I never received the freezer instructions....requested several times ...too bad.

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Sylvie P.
purchased on 22/12/2024
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3 /5
★★★☆☆

I did not receive any notification from the post office. They couldn't find my parcel at the post office. I had to look for it myself at the relay depot. A barcode or QR CODE is missing to identify the parcel.

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Martine R.
purchased on 13/12/2024
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2 /5
★★☆☆☆

Complaint No. 1243, there is no sign fragile for dishes inside lack of packaging for amortization .

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Jacqueline R.
purchased on 11/12/2024
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2 /5
★★☆☆☆

The package received is not what was ordered

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Frederic S.
purchased on 14/12/2024
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Answer from tompress.com
Hello,
Please contact our service department.
[email protected]
And with apologies for the inconvenience.
3 /5
★★★☆☆

Extra-long delivery

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Tiphaine C.
purchased on 12/12/2024
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2 /5
★★☆☆☆

An item was available 15 days after my order. I thought I would receive a 1st parcel 3 days later and a second 3 weeks later. But no, I had to wait. What's more, the waiting item turned out to have no delay and no message. I called them.

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Patrice F.
purchased on 01/12/2024
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3 /5
★★★☆☆

I have mixed feelings about the material. The coating seems to come off after just one use, and black streaks are present in the chopper body when unpacked. The retaining screws loosen during use. I'm afraid this item won't last long. In addition, the system for holding the chopper to a table is poorly designed, as it only allows the chopper to be attached to the edge of the table. On an old chopper, this right-of-way was much greater.

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Véronique V.
purchased on 10/12/2024
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3 /5
★★★☆☆

I'm usually very satisfied with the sawdust I use for smoking, but I took a 15kg bag. The granulometry is too large and consequently burns very poorly.

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Philippe G.
purchased on 10/12/2024
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2 /5
★★☆☆☆

Disappointed because I had ordered a crank and the tightening screw and I did not receive the tightening screw. Order preparation not up to scratch

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Agnès R.
purchased on 05/12/2024
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Answer from tompress.com
Hello,
Please contact our sales department on 05 63 71 44 99.
Best regards.
2 /5
★★☆☆☆

Package not delivered to date, an inquiry is underway with Chronopost. Please note that my problem is with the delivery and not with tompress.

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Stéphanie G.
purchased on 04/12/2024
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2 /5
★★☆☆☆

The products lived up to my expectations but the container was too large for the items, which were not wedged in place, so everything moved around and the salmon plates were damaged ....

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Frédéric M.
purchased on 02/12/2024
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2 /5
★★☆☆☆

The sweater was badly folded In the box No bag around the sweater

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Martine R.
purchased on 04/12/2024
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3 /5
★★★☆☆

Parcel received with a broken jam jar: packaging not strong enough.

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Martine R.
purchased on 25/11/2024
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3 /5
★★★☆☆

Pierced packaging the metal rod fell down at the shop when the deliveryman dropped off the item because the packaging was not up to scratch at all cordially yours

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Pascal Q.
purchased on 24/11/2024
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2 /5
★★☆☆☆

Merguez spices with holes

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Lenaic H.
purchased on 07/11/2024
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3 /5
★★★☆☆

I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.

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Bernard B.
purchased on 10/11/2024
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3 /5
★★★☆☆

The fryer's control panel is not compliant the basket is too large it still bathes in oil

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Dominique P.
purchased on 21/11/2024
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2 /5
★★☆☆☆

Satisfied: product conforms, delivery ok I will recommend you in the future.

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Jacques L.
purchased on 17/11/2024
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3 /5
★★★☆☆

Order impossible to cancel the next day and reimbursement pending because package refused by me because the employee on the phone told me to refuse it. It's been over a week since I refused it and I'm still waiting for a refund.

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Patrick J.
purchased on 17/11/2024
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3 /5
★★★☆☆

On-time order and delivery. However, the removable electrical cord connecting the device (Sol Mio Ardes electric hot water bottle) to an electrical socket during the heating time is very difficult to "push" into the device and, similarly, very difficult to remove when the heating indicator lights up, indicating that the 3-minute heating time has elapsed. I haven't returned the appliance, hoping that with frequent use, it will become easier and easier to "push in" and remove the cord from the appliance.

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Yvonne M.
purchased on 15/11/2024
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3 /5
★★★☆☆

Bah no, I'm still waiting for my order, since it arrived broken on November 12 and I've sent it back, I'm waiting for it to be reshipped.

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Yohann G.
purchased on 07/11/2024
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Answer from tompress.com
Hello Yohann, we are very sorry for this disappointing experience. We do our best to ensure quality delivery to our customers. We will immediately contact our customer service to resolve this issue and keep you informed of the reshipment of your order. Thank you for your patience and understanding. Sincerely yours, The Tompress.com team.
3 /5
★★★☆☆

Enormous delivery problems: Chronopost is apparently no longer up to scratch - shame! Product quality up to scratch.

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Jean-marc H.
purchased on 02/11/2024
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Answer from tompress.com
Thank you for your feedback, Jean-Marc. We're sorry you had delivery problems with Chronopost. We are constantly working to improve our delivery services and we take your comments into account. We are pleased that you found our products to be of high quality. We look forward to providing you with a smoother delivery experience in the future.
2 /5
★★☆☆☆

This is not my parcel which was intended for me more than 24 h to receive the label of return moreover you miss material ordered I must wait for the return of the other person who received my parcel

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Armand C.
purchased on 11/10/2024
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Answer from tompress.com
Hello Armand, thank you for your feedback regarding your experience on our website tompress.com. We are sorry that you did not receive your package on time and that you received a missing material. We will take immediate action to rectify the situation and ensure prompt and complete delivery of your order. We hope this experience will not deter you from ordering from us again. We thank you for your confidence and remain at your disposal for any further questions or requests for assistance.
3 /5
★★★☆☆

Two claws for holding roasting meat are missing from the package.

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Jean M.
purchased on 24/10/2024
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Answer from tompress.com
Hello Jean, thank you for your review of our Tompress.com website. We're sorry for the inconvenience concerning the claws used to hold roasting meats. We'll rectify this as soon as possible. We thank you for your 3/5 rating and hope to have fully satisfied you with the other aspects of your order. Please do not hesitate to contact us if you have any further comments. Have a nice day! The Tompress team.
3 /5
★★★☆☆

Bonjour, les prix sont correct, les delais de livraison aussi, mais j'ai commandé un bouchon d'huile noir et on m'a livré un rouge.....

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Bernard R.
purchased on 28/10/2024
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Answer from tompress.com
Hello Bernard,

Thank you for your feedback on our tompress.com website. We are delighted that our prices and delivery times have satisfied you. The color of the cap does not change its effectiveness.

Best regards,

The Tompress team.
3 /5
★★★☆☆

Damaged product although carton was intact on delivery. Otherwise, quality product and fast delivery.

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Thibaut D.
purchased on 23/10/2024
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Answer from tompress.com
Thank you for your review of our tompress.com website, dear THIBAUT. We are sorry to hear that your product arrived damaged despite being packaged in good condition. We are pleased that you appreciated the quality of the product and the speed of delivery. We will take your comment into account to improve our delivery services. We hope to see you soon on our site! Sincerely, The Tompress team.