/10
★★★★★
based on 18879 reviews published
★★★★★
based on 18879 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Bonjour, le magazine etait un bon produit avec ses 6 n° mais que comprend qu'en cout cela doit être coûteux, vous décidez de passer à 4 n° mais voilà j'en ai reçu que 2 donc je ne suis pas satisfait du suivi d'autant plus que je vous l'ai signalé ce qui me fait hésiter de commander sur le catalog. cordialement 0.barois
Acheteur Vérifié
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Answer from tompress.com
Hello, We'll look into it, please don't hesitate to contact us with details such as the numbers of the magazines received. We'll get back to you as soon as possible. Best regards.
3
/5
★★★☆☆
Hello, I'm really disappointed by the product, I wanted to dry figs After 12 hours they softened but not dried at all I wonder about its usefulness to dry other fruits I will not advertise this product Thank you for calling me back to let me know if I need to do something special to dehydrate figs Sincerely
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Answer from tompress.com
Hello, for figs, we recommend that you cut them into at least 2 pieces and set the appliance to position 3 for at least 6 hours. If your figs are not cut, but whole, it will take much longer for the moisture to evacuate. Please don't hesitate to contact us by telephone on 05 63 71 44 99, Monday to Friday, 9am to 6pm, or by e-mail: [email protected]. Best regards.
3
/5
★★★☆☆
Delayed delivery, and the product did not meet our expectations.
Acheteur Vérifié
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3
/5
★★★☆☆
Splash
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3
/5
★★★☆☆
Very good first contact by phone to take an order ..... Not so good reception when I phoned because the delivery time announced was exceeded. Correct product but is limited in size of potatoes. I'll try again anyway. Rémy.
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3
/5
★★★☆☆
Failure to meet delivery deadlines
Acheteur Vérifié
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3
/5
★★★☆☆
Impossible to contact the delivery service and appointment not kept twice
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Answer from tompress.com
Hello, sorry to hear about the inconvenience, we will report it to the service provider concerned. Best regards.
3
/5
★★★☆☆
Goods purchased on 05/09/2017 received on 27/09/2017 .Ouf
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3
/5
★★★☆☆
Delivery time to Switzerland a little long. Packaging too weak, not strong enough. Damaged goods.
Acheteur Vérifié
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Answer from tompress.com
Hello, Please contact our customer service to give them all the details about the damaged goods. Please call +33563714499, Monday to Friday, 8am to 6pm, or e-mail [email protected].
3
/5
★★★☆☆
Lack of flexibility on the part of the final supplier: Geodis. No gaskets supplied on the bubblers. Very good customer service, pleasant people and helpful answers.
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2
/5
★★☆☆☆
Fragile merchandise, had to cobble together a mast the initial one broke off
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3
/5
★★★☆☆
I put 1 star for delivery because I had the option of collecting my parcel from the carrier (transco) where I waited 25 minutes on the quay for someone to deign to bring my parcel to me. Better to have it delivered. The only downside is that there are no instructions for use with my sterilizer (operation and basic advice). Very friendly customer service.
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry, I'll send you the instructions by e-mail right away. Best regards.
3
/5
★★★☆☆
Very well
Acheteur Vérifié
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2
/5
★★☆☆☆
The problem with these boxes is that they are very fragile and many of them are defective on delivery, which means loss and no claims possible.
Acheteur Vérifié
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Answer from tompress.com
If we don't have the information, we can't do anything. As soon as you receive them, please check them and call us or send us an e-mail. Best regards.
3
/5
★★★☆☆
Stainless steel part of the press no problem. Lack of precision in the red-painted cast-iron part. Only one of the two pawls worked. I gave the press to a colleague; it hurt less than putting it in the metal container. I was probably unlucky.
Acheteur Vérifié
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Answer from tompress.com
Hello, why didn't you contact us? We might have been able to help you. Best regards.
2
/5
★★☆☆☆
Delivery times too long, with no communication from Tompress. The order could have been fulfilled within the timeframe advertised".
Acheteur Vérifié
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Answer from tompress.com
by sending missing items (grids) at a later date.
2
/5
★★☆☆☆
Very long delivery time No possibility to contact as everyone only spoke French
Verifizierter Käufer
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3
/5
★★★☆☆
Poor packaging quality.
Verified Buyer
Answer from tompress.com
Can you give us somme details please ?
3
/5
★★★☆☆
Super produit , belle finition mais délai long et manque de sérieux dans la livraison
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3
/5
★★★☆☆
A little disappointed by the quality of the product (many pods have brown spots, some are rotten)
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm opening an SAV file to report the problem. I'll e-mail you the details. Best regards.
2
/5
★★☆☆☆
The cover is much too large and does not correspond to the dimensions requested. Please call me: 06 21 07 04 65. Mrs. Quintana
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Answer from tompress.com
Hello, we have opened the file with our after-sales service. Have you received confirmation by e-mail? Best regards.
3
/5
★★★☆☆
The fact is that everything is perfect, but perhaps we could remind customers that the lid is sold separately, because I was very disappointed to discover that there was no lid....
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2
/5
★★☆☆☆
Impossible to cut in melon with this device
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Answer from tompress.com
Maybe you can cut off the bottom to stabilize the melon, then place the stalk in the hole of the melon slicer and press down with the handles to obtain the 12 slices. If you need any help, don't hesitate. Best regards.
2
/5
★★☆☆☆
The problems start with assembly: bowl assembly almost impossible, screw thread too short, grid spring too hard (you must have worked out a lot) and, lastly, an ineffective fastening system, given the effort required to turn the crank.
Acheteur Vérifié
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3
/5
★★★☆☆
Having paid for a 24h delivery service, having waited 3 days to receive the parcel.
Acheteur Vérifié
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Answer from tompress.com
Hello, The parcel was presented to you on the working day following your order. Best regards.
3
/5
★★★☆☆
10 days delivery is probably normal. Various mail inquiries were not answered. Operating instructions only in French.
Verifizierter Käufer
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2
/5
★★☆☆☆
I haven't received the book I ordered and I really need it by Wednesday.
Acheteur Vérifié
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Answer from tompress.com
Hello, The parcel has been confirmed lost following the investigation opened by our after-sales service, the refund is in progress. Best regards.
3
/5
★★★☆☆
I ALWAYS ORDER MY LAUTREC GARLIC FROM YOU, BECAUSE IT'S THE BEST. ON THE OTHER HAND, YOUR PACKAGING IS NOT GOOD AT ALL. THE CARDBOARD IS TOO BIG AND NOT CLOSED PROPERLY. THE POST OFFICE HAD TO RE-TAPE THE CARDBOARD. SO I WAS LUCKY THAT THE GARLIC WASN'T DAMAGED.
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3
/5
★★★☆☆
The item we ordered is not strong enough for more than 10 kg. The handle unscrews. For 45 kg and over, you'll need a stronger corer.
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3
/5
★★★☆☆
Good evening We are very disappointed. We had ordered a sterilizer for 14 one-liter buckets and were only able to put seven upright and three lying down. Perhaps we don't know how to store them or we didn't receive the sterilizer we wanted.
Acheteur Vérifié
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Answer from tompress.com
Hello, depending on the brand of your jars you will not use the same quantities. 14 of 1 liter (WECK) or 7 of 1 liter (le parfait). Best regards.