/10
★★★★★
based on 18879 reviews published
★★★★★
based on 18879 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I am very disappointed by this plum and cherry pitter. I've just tested it on mirabelle plums. They pass very well through the two-port tray, but as far as pitting is concerned: out of 10 mirabelles, 8 stones remain in the plums. Very, very disappointed. Not a product to buy. I wonder what will happen when I want to pit cherries.
Acheteur Vérifié
Translated review
Answer from tompress.com
The ripeness of the fruit can influence the quality of the pitting. Depending on the size of the plum, the knife part may be more effective. Best regards.
3
/5
★★★☆☆
The dispatch of a replacement product showed me that efforts were being made to satisfy the customer. Unfortunately, this product is not of high quality and should be removed from your catalog. Thank you for sending this
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
According to the website, the appliance I ordered is equipped with a Piezo ignition system. The one I received does not have one.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, did you receive our e-mail? We were waiting for your confirmation. Best regards.
3
/5
★★★☆☆
Package thrown over the fence to the wrong address. No signature.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, we have received a complaint about the processing of your parcel. Best regards
3
/5
★★★☆☆
Deliveries by post are not desirable...too many problems if the customer is absent...
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, you can also opt for a relay point. Best regards.
2
/5
★★☆☆☆
I ordered a curved ember collector for a wood oven and instead I received a small shovel to collect the embers, so I'm very disappointed.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, We did receive your e-mail yesterday regarding this article inversion. We apologize for the inconvenience. Of course, we immediately proceeded to the exchange, the correct article left yesterday. Best regards.
3
/5
★★★☆☆
I haven't tried them yet give time no huh?
Compratore Verificato
Translated review
3
/5
★★★☆☆
Delivery in 5 working days, not 48 hours as advertised
Acheteur Vérifié
Translated review
Answer from tompress.com
Delivery by carrier requires your control and signature. Depending on availability, it may actually take longer.
2
/5
★★☆☆☆
The cans had no protection, just walls in the box with no bubble wrap to protect them.luckily no breakages.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, As your order and delivery went well, I don't understand your note. Maybe it's a mistake? Best regards.
2
/5
★★☆☆☆
No manufacturing
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, please tell us which article you are interested in. You can do so by replying to the e-mail I sent you. Best regards.
3
/5
★★★☆☆
Ordered Friday around 08.00, paid by Chronopost, supposed to be delivered Saturday. In principle, except that Chronopost only delivered on Monday. As I'm not retired, I lost 8kg in preparation, which is a shame.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, the parcel was indeed delivered late, I'm opening a complaint immediately. The case is being followed up by our after-sales service under number 19146. Best regards.
2
/5
★★☆☆☆
The supplier does not respond to the complaint. The appliance is not working properly.
Verifizierter Käufer
Translated review
Answer from tompress.com
One file will be No. 19101, please send photos to [email protected] for quick processing.
3
/5
★★★☆☆
One week to receive a parcel
Acheteur Vérifié
Translated review
Answer from tompress.com
Sorry for the delay. We are not masters of customs.
3
/5
★★★☆☆
Dish slightly sunken on one edge and glaze missing there. It was difficult to open the package on delivery because of the heavy rain and the extremely hurried deliveryman. I don't know where this defect comes from: was it initially present on the goods or did it have an impact during transport? Thank you for allowing me to give you an assessment of this shipment. Have a nice day!
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, I'm opening a file with our after-sales service, which will quickly give you the procedure to follow.
3
/5
★★★☆☆
The delivery service is absolutely deplorable
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, We have informed our service provider of the inconvenience encountered. We will use another delivery method for your future orders.
3
/5
★★★☆☆
I've used the pans if the coating is very good so far, the tails of the pans are hot when the food is cooked, it requires to protect the hand to grasp the pan.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Bags too small for 10 kilo hams, I won't be able to use them.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
A broken glass bottle at the finish line
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, I see that you hadn't reported this to us, so I'm informing our customer service team immediately. They'll send you details of how to deal with this incident by e-mail. See you soon.
3
/5
★★★☆☆
Customer service did not reply in the same way to my two communications.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
I've made a complaint about the quality of the products, but I haven't had any feedback.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, Your complaint has been registered since 06/06/2017, and is being processed as confirmed by our after-sales department (e-mail 07/07/2017).
2
/5
★★☆☆☆
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
3
/5
★★★☆☆
With this order, I had ordered a book (everything was available), after a few days as I still didn't have my parcel, I called the customer service who informed me that this book was not available before three weeks; therefore my order was on hold; I don't find this very good. On other sites, they send what's available; they don't block the order.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Contrary to the site's promise of 48-hour delivery, the company phoned on May 26th to arrange an appointment for delivery on June 2nd. But it was a birthday present that couldn't wait. We had to collect the parcel from the warehouse ourselves, with the vagaries of traffic and the vagaries of GPS. I'm not sure I'd recommend it. In this case, it's better to go to a store.
Acheteur Vérifié
Translated review
Answer from tompress.com
We have taken note of your comment and will pass it on to our carrier to improve their service.
3
/5
★★★☆☆
Package conforms to the description on the site and I'm very pleased with it. Shipped quickly, but delivery by the France Express Geodis carrier was rather disappointing. I had to go and pick it up myself at the storage warehouse because the carrier's customer service hadn't done its job and was not available for delivery. The main thing is that the equipment is satisfactory.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Hello, the delivery service is deplorable, the deliveryman declares us absent at the time of the delivery ''It is false'' the deliveryman never came, and was never recorded by the surveillance cameras, he declares to have deposited the parcel at the nearest relay point, it is false, the nearest point is the village of Camoins H.BUCCIARELLI
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, You have indeed reported it to us yes thank you, this is indeed not the expected service, we have reported the case to our provider. Best regards.
3
/5
★★★☆☆
Insufficiently secure payment system impossible for manager to understand
Acheteur Vérifié
Translated review
Answer from tompress.com
Bonjour, As previously indicated, payment is secure. However, you referred to the 3D secure option, which is not necessarily automatic, but established according to the merchant's rules, to protect the merchant against fraud.
3
/5
★★★☆☆
The packaging of the egg slicer indicated that it could be put in the dishwasher. So before using it, I put it in the dishwasher. I then ran it under water, but the black layer was still sticking, so I can't use a metal that degrades and can be a health hazard for food.
Acheteur Vérifié
Translated review
Answer from tompress.com
Don't forget to send us photos of the item as agreed in the current SAV file.
3
/5
★★★☆☆
Delivery took a little long. This was probably due to the fact that the goods came from France. The goods do not match the details of the order. Pictures on the Internet do not match the product.
Verifizierter Käufer
Translated review
3
/5
★★★☆☆
Rather slow delivery, practical equipment with a clear lack of aesthetics.... a 1 euro voucher (valid for 3 months) for a bill of sixty euros is really taking the piss out of the world ...too bad for such a wonderful catalog
Acheteur Vérifié
Translated review
Answer from tompress.com
The voucher is valid until September, take your invoice, I think the amount of the voucher that was offered to you is not one euro....
3
/5
★★★☆☆
The parcel was not delivered to the chosen shop and this is not the only one nor the first time. unfortunately for us, we found the same product at a lower price two days later. thank you for the catalog, your products are very good but very expensive.
Acheteur Vérifié
Translated review