/10
★★★★★
based on 18568 reviews published
★★★★★
based on 18568 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
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Acheteur Vérifié
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1
/5
★☆☆☆☆
We had to pay 42 euros in customs duties on top of the 72 euros for shipping.
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry that these prices do not suit you, please note that shipping costs are calculated according to the actual weight of the order and the current rates of La Poste for delivery to French overseas departments and territories. Best regards.
1
/5
★☆☆☆☆
As already mentioned by your customers, no instructions, no adaptive product, I haven't managed to use any of the three products, so I'm probably stupid.
Acheteur Vérifié
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Answer from tompress.com
Hello, the instructions for these accessories are included with the vacuum packing machine required for their use. I have not found the vacuum packing machine purchased from us. Could you please contact our customer service department to identify the machine in your possession? Yours sincerely
1
/5
★☆☆☆☆
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Acheteur Vérifié
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Answer from tompress.com
Hello, This is indeed annoying, please contact our after-sales service by e-mail: [email protected] or by phone: 05 63 71 44 99. If you can, please do not hesitate to detail the incident with one or more photos. Best regards.
1
/5
★☆☆☆☆
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Acheteur Vérifié
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1
/5
★☆☆☆☆
Shipment of a part not compatible with the body of my chopper, the worm screw shows traces of operation, no commercial gesture to provide a return label. No way!
Acheteur Vérifié
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Answer from tompress.com
Hello, in the event of a retraction, the return of goods is at the customer's expense. Please contact our customer service department with the brand and model of chopper and motor so that they can help you identify the spare part compatible with your chopper model. You can contact us 24 hours a day using the contact form on our website or by e-mail: infos@t
1
/5
★☆☆☆☆
The funnel I received does not correspond to the description, it does not stop the flow of product when you remove it from the bottle, for a first purchase!!! hello damage .... Les Vergers bio de vertougit
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry to hear that you're not entirely satisfied with this item. I'll pass on your comments to our customer service department to find out the reason for this malfunction and to obtain more details about the difficulties encountered. Is the level set correctly? Is the tip in place? Yours sincerely
1
/5
★☆☆☆☆
The post office charged me 9euros in customs fees because the parcel came from China.
Acheteur Vérifié
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Answer from tompress.com
Hello, I think you're mistaken, there are no customs fees on French territory, we are located in the Tarn (81). What's more, the lava stones are made from natural lava from the Etna volcano in Sicily. Sincerely yours.
1
/5
★☆☆☆☆
Order placed on november 8 articles received on january 19 !!!!!!!!!!!!!!!!!!!!!!!!!!! therefore no comment
Acheteur Vérifié
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1
/5
★☆☆☆☆
I have the impression that your site is in fact a scam. I ordered an item at the end of december. parcel n° CB612711517FR. To this day, I still haven't received the item and I've been informed that the French post office will process my file from January 21st. I have since requested a refund for my diary and to date I have received no reply from your site.
Acheteur Vérifié
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Answer from tompress.com
Hello, The claim has been opened for the loss of your parcel by the postal services, n°43291103, the refund is requested and should arrive on your account as soon as the claim is closed. Best regards.
1
/5
★☆☆☆☆
Delivery made, inside the box was not my order but that of another customer. I took the necessary steps to return the parcel by telephone and then sent it back. Not even a commercial gesture for the inconvenience.
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry for this inversion, we are waiting for the return of the order received by mistake. I would like to confirm that we have taken care of the return shipping costs and apologize once again for this inconvenience. Yours sincerely
1
/5
★☆☆☆☆
Be honest about delivery times and not hide behind an out-of-stock situation".
Acheteur Vérifié
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1
/5
★☆☆☆☆
Explanatory note
Acheteur Vérifié
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Answer from tompress.com
Hello, please do not hesitate to contact our customer service department about the use of the aseptic bung. The aseptic bung is fitted to the lid using a silicone adapter, then you fill the contour with water or aseptic fluid, which you renew regularly. Best regards.
1
/5
★☆☆☆☆
Hello, it's January 3rd and there is no package.....and yet 2× package delivered....
Acheteur Vérifié
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Answer from tompress.com
Hello, your package has just been returned to us, please contact customer service at +33563714499 or [email protected], a file is in progress under reference 28380. Best regards.
1
/5
★☆☆☆☆
Poorly packaged product. No protection around the product in the inner box. I'm very, very disappointed.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies for the inconvenience. Please provide the information required for the file opened under number 28383. Yours sincerely
1
/5
★☆☆☆☆
Frankly, it took forever to get oil for my chopper. I had to place an order with the competition to be able to use my chopper! Very disappointed
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry for the wait, we do our best to shorten the restocking time. Best regards.
1
/5
★☆☆☆☆
I received my parcel 2 months late Delay Delay
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry to say that some deadlines have been delayed this year. We will do our best to shorten them and give you complete satisfaction. Best regards.
1
/5
★☆☆☆☆
Finally receive my smoker ordered in November
Acheteur Vérifié
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Answer from tompress.com
Hello, your package has been shipped and you should receive it shortly. Best regards.
1
/5
★☆☆☆☆
Almost 2 months after my order. I still haven't received anything!
Acheteur Vérifié
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Answer from tompress.com
Hello, Your order placed on 18/10 was dispatched on 18/10 and delivered on 21/10, the tracking is available at the link present on the confirmation of sending of 18/10/2021. Best regards.
1
/5
★☆☆☆☆
NULL
Acheteur Vérifié
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1
/5
★☆☆☆☆
The appliance is made of cast aluminum... aluminum is dangerous to health (banned in the community for a long time already...) and this is not specified in the description!
Acheteur Vérifié
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Answer from tompress.com
Hello, the after-sales service has registered your request. Best regards.
1
/5
★☆☆☆☆
Sorry to put you down like this but in 2020 I ordered bottles and corks to make my apple juice, these bottles and corks were not used in 2020 but in 2021 according to the harvest of our apples! and here the pasteurizations did not succeed, the corks did not tighten well my bottles total of time spent for nothing, a lost harvest and time spent for nothing! Pou
Acheteur Vérifié
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Answer from tompress.com
Hello, This is a situation that deserves our full attention. I hope that the telephone conversation with our customer service was able to answer your questions and that you were completely satisfied with the proposed solution. Yours sincerely
1
/5
★☆☆☆☆
The idea of a plastic pot is an excellent one, as it weighs much less than a stoneware pot and is easier to handle. But this pot has major shortcomings: - Poor-quality plastic with encrusted manufacturing waste (made in Slovenia) - Insufficient finish. Needed to be deburred before use - Lid pops off during fermentation, splattering the surrounding area.
Acheteur Vérifié
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Answer from tompress.com
Hello, as you've rightly pointed out, the advantage of plastic pots is their weight. They are much lighter and this is much appreciated, especially when the pot is full of brine and vegetables. Rest assured, the plastic is guaranteed for food contact, and is pure polyethylene. For more traditional models, stoneware or ceramics offer a better finish.
1
/5
★☆☆☆☆
Delivery times (almost 5 weeks for an unfortunate sieve) + error, I had ordered a 60 sieve and you delivered an 80 sieve. In addition, exchanges by but (given the obvious delay in delivery) were not very kind.
Acheteur Vérifié
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Answer from tompress.com
Hello, This is not a problem of delivery time, but of restocking, the ordered article was not available in stock. On the other hand, there was an inversion on the model shipped and we're sorry about that. We have sent you the pre-paid return slip to exchange the item at our expense. Once again, we apologize for the inconvenience. Yours sincerely
1
/5
★☆☆☆☆
Fragile, the screw shaft twisted after the 1st use. (Grapes, crushed, pierced and crushed) No small tube for juice drainage, no space to place a container, and all the juice spills out all around. No suction cups or fastening system for the base, which slips during use. How I regret this useless purchase!
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry that this item is not suitable for you. We will pass on this information to our after-sales service immediately. Best regards.
1
/5
★☆☆☆☆
Broken products return to sender no news
Acheteur Vérifié
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1
/5
★☆☆☆☆
Parcel without apparent problem but after the deliveryman left on opening a shock to the handle and the e-mail jumped too bad for me.
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry to hear that. Did you report this damage to our services? Yours sincerely
1
/5
★☆☆☆☆
I did not order them and therefore did not receive them
Verifizierter Käufer
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1
/5
★☆☆☆☆
Lack of communication!! The customer should call back to find out the status of the order!! I will never recommend this site!!
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry to hear that the immediate unavailability information and the restocking lead time are available in real time for each item. The information is also included on your order confirmation sent by e-mail as soon as it is registered. Yours sincerely
1
/5
★☆☆☆☆
Carton arrived very damaged, 4 bottles broken and two packs of capsules missing (which I noticed afterwards). Packaging not very neat and bottles more fragile than 4 years ago ... Given the price they cost, this is very disappointing (1.25 per bottle with cap)! This was recorded in front of the seller. I accepted the parcel because I needed it. Service and delivery to be reviewed.
Acheteur Vérifié
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Answer from tompress.com
Hello, So you noticed it on delivery, I'm informing our after-sales service and the carrier so that the reservations can be passed on to us. The file will be followed up under number: 27752. Yours faithfully