Reviews tompress.com

The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.

Punctuality

I haven't been able to use it properly - I've given up on the lung, which is much too pink to use with one hand and hold the bottle with the other if possible - I'm willing to turn it upside down because I can't do anything with it

We received the order 3 months later, which was far too long.

It's a shame that it's up to the customer to come to the news for an item for which the restocking lead time is not respected. For me, the initial lead time was 2 weeks, but 3 months later, still nothing. Your department could anticipate this by alerting the customer to the situation as soon as the lead time is exceeded, and give a plausible estimate of the postponement.

Good quality bags but not the right size.

Very good company ... but very big problems with the carrier! Obliged to pick up the parcel 40kms away at their depot! Change carrier and it will be perfect.

The sterilizer arrived with a broken handle. A shame.

Drawer plate too thin and smoker not square, but otherwise correct product.

Not as good quality as the ones we usually take.

Very long (too long) delivery times.

I received my order more than 2 months late because part of it was out of stock. I completely understand, but I would have liked to have been informed of the delay as it was a Christmas present and I would have had time to make a change to the order. Otherwise, the material received is of very good quality and I'm very happy with it.

The products are very well made, however, the packaging is not very well thought out, one part received broken, (half disc).

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The product meets our expectations, but the delivery time of one month for a sharpener is enormous.

About the delay which is too long, you have to phone to get the status of the order.

Pique ordered on January 19 .order forgotten arrived too late.Disappointed .

It says the product is reusable, but it didn't survive after just one try...

Delivery time not announced!

Good products, but disappointed by the purchase of a product that was modified between order and delivery (also on the site). And I had to pay for the return,.... so I kept a product I'd seen cheaper elsewhere, thinking I'd find one of better quality... which turned out to be the same. The photos on the site (of this product) are misleading...

Hello I did not receive the diameter of cheese mold I ordered Received diameter 13

The type 22 stainless steel knife does not fit on the screw of the reber meat mincer.

Delivery times are very long for Belgium.

Very fast too bad the shipping costs are so high

The product marked in stock was not available. I had to cancel the order after a month of waiting.

2 months to receive a grinder joint that costs three times nothing is a long time !!!!!!!

Poorly packaged, item should be better protected from shocks during transport, otherwise prompt dispatch

Excessively long delivery time, almost 1 month, it seems that my order has been forgotten.

My order arrived 3 weeks late without a message to warn me... No commercial gesture to apologize... very disappointed for this first order.

Very disappointed with the waiting time to receive my parcel. Ordered on November 19, arrived on December 23 with no message in between. I had to make a claim to be told that it was out of stock, if I had known this beforehand I could have chosen another item.

The parcel arrived one month after ordering, I was not informed of anything, I had to call to find out what was going on.

Delivery times not respected, big anxiety for Christmas. Customer service uninterested in my problem, no apology, no message and of course, no gesture. I do not recommend !!!!.

The products are very good, but the delivery time is a little too long; if you're out of order, it's not great.

Negative: when cooking, the blood from the pigeons on the upper skewer drips onto the lower pigeons. This is not a vain pleasure. Why don't you use the same offset as the competing brand (for your information, at the time of purchase, they were out of stock)? Can the appliance be modified? Thank you

Hello, I placed an order for a flambadou on December 14th. You informed me the same day that the parcel had left by Colissimo. Worried that I hadn't received anything, I checked my account on December 17, and to my great surprise, it said that the parcel had been delivered the day before..... I have reported this problem by calling you, you must do some research with Colissi.

Order not delivered. I placed an order on 13 12 2021 and it was not delivered. After 2 complaint emails and a telephone conversation I have been offered a refund. I hope this will be done as soon as possible. Your site is well done, too bad for a first order!

I recently placed an order and was having difficulty with the website attempting to pay via credit card. I repeatedly got an error from the site, so decided just to pay via bank transfer, the other option. I made payment immediately, but they did not acknowledge the payment. About a week later they still hadn't shipped the order so I contact them and they told me they hadn't received my payment. I

The packaging did not protect the corners of the bottle crates. These are twisted. And since the carrier dropped the packages off at the neighbors', no complaints ...

The product description is inadequate, only the diameter of the lower ring is given, it would have been wise to also give the diameter of the upper end (inside + outside). In short, a useless purchase because the dimensions don't match!

I am very disappointed by my latest purchase, although I had no problems before. It's not a question of the quality of the product itself, which is very good, but of insufficient control of the contents of the parcel sent. Tompress should do a better job of checking the contents of its parcels before dispatch. The packaging is perfect and protects the goods, but I end up with a tagine whose upper part (co