/10
★★★★★
based on 18884 reviews published
★★★★★
based on 18884 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery on time, product as described, but the packaging makes 1 of the 19 labels per pack unusable (paper stuck to the packaging). Given the price of the product, it would be logical to use 21 labels per pack, knowing that the first is unusable.
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3
/5
★★★☆☆
-
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3
/5
★★★☆☆
-
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3
/5
★★★☆☆
I bought this slicer during a sales period, before purchasing this product I asked for a small discount. This discount was the cover for this slicer. This was refused, so here's why you only have three stars.
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2
/5
★★☆☆☆
I had to phone to receive my order because more than a week after ordering I had not received any information. The plancha has a shock in a corner and the oil dispenser is missing which was missing when I ordered and I have no information on when I will receive this missing item. I remain more than skeptical about the future of my future purchases from you. In the meantime
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Answer from tompress.com
Hello, We apologize for the inconvenience. The oil spray will be sent to you free of charge as soon as production is complete, as agreed during your telephone conversation. For the plancha, we require the delivery note containing your reservations to the carrier so that we can take the necessary steps. Best regards.
3
/5
★★★☆☆
Long delivery times The parcel took over a week to be delivered almost to the point of departure.
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3
/5
★★★☆☆
Very fast order processing and shipping. I ordered tomato stakes, the only downside is that the stakes are not pointed, which is not at all practical for planting. I'd never seen that before. And it's not visible on the description. Hence my note
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Answer from tompress.com
Hello, the stakes are sold alone or with the plastic cone for stakes you can complete it if you don't already have the cones: https://www.tompress.com/A-10003222-cone-en-plastique-pour-piquet.aspx Best regards.
2
/5
★★☆☆☆
1 broken pot
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Answer from tompress.com
Hello, We're sorry for the inconvenience. Did you send the photo to our customer service department as agreed during your telephone conversation? Please remember to quote the file number in your e-mail: 29105. Best regards.
2
/5
★★☆☆☆
More than five months between order and delivery - that's not serious!
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2
/5
★★☆☆☆
Unfortunately only 2 stars, order on 10.04 partial delivery mid-June, rest is no longer available (can happen). No information from seller. The whole thing could have been processed much faster. Product is of good quality.
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Answer from tompress.com
Hello, we apologize, we will do our best to keep you informed. Yours sincerely.
3
/5
★★★☆☆
Difficult to turn the crank
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3
/5
★★★☆☆
Reduce packaging: I received the 100 vacuum bags in a cardboard box that was far too big for the product being shipped. A large envelope would have sufficed!
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3
/5
★★★☆☆
Very long delivery and no tracking
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3
/5
★★★☆☆
The bird of prey tends to wrap itself around the pole. I think a 5 to 6-meter pole would be better.
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2
/5
★★☆☆☆
The iron in the structure is too weak
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2
/5
★★☆☆☆
Two weeks after receiving a French fry dryer with photo evidence of defects and a request to replace the product, no return from your after-sales service. TOM PRESS, are you serious?
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Answer from tompress.com
Hello, The elements received have been communicated to the manufacturer in order to find solutions. The file is in progress and is being followed up under reference 28882. Best regards.
2
/5
★★☆☆☆
I used to buy Reber brand bags, with which I was very satisfied. These have been replaced by the Tompress brand. I thought they were identical and that only the brand had changed (same packaging, same sizes, etc.). Unfortunately, the ones I received are much thinner. I hope they won't pierce over time. I also doubt that the
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3
/5
★★★☆☆
The time between order and receipt (22 days) seems far too long compared with other suppliers
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3
/5
★★★☆☆
Minimize packaging and avoid blister packs when not necessary
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3
/5
★★★☆☆
The product is very average, every other time the bread box flap comes off the track and doesn't close. You have to pull from left to right and right to left to get it back on track.
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3
/5
★★★☆☆
Too much waiting to receive the product 7 weeks. Quality product, that's why I didn't cancel.
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3
/5
★★★☆☆
Very long wait for product, ravioli roller But good quality.
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2
/5
★★☆☆☆
I am really disappointed not deep enough and therefore not much stuffing I took back my board
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Answer from tompress.com
Hello, Are there any other models that might suit you? You'll find the whole range here: https://www.tompress.com/CT-1927-machine-a-pates-laminoir-et-moule.aspx Best regards.
2
/5
★★☆☆☆
Ordered in early January, delivered in April. When ordering, you are given a delivery time of 3 or 4 days.
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Answer from tompress.com
Hello, We apologize for the fact that the restocking delay was exceptionally longer than initially expected. We are doing our utmost to rectify the situation. Best regards.
3
/5
★★★☆☆
For me, the asparagus is a few centimetres too short to cook all the way through.
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2
/5
★★☆☆☆
A much too long wait and a lack of communication. Ordered in November, with a promise of Christmas delivery. Result: received in April, without any compensation.
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Answer from tompress.com
Hello, Due to the current situation with raw materials, including wood in your case, we were unable to meet the deadline initially set by the manufacturer. We apologize for this exceptional delay. Yours sincerely
2
/5
★★☆☆☆
Ravioli roll ordered on 8/12/21 and received on 8/04/22, i.e. a 4-month delay with no communication... It's a shame, it gives a bad image when in the end there are no problems with the product. There are things to review...
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Answer from tompress.com
Hello, The tracking is updated daily on the site to allow you to follow the progress of your orders and the replenishment times. We apologize for the delay and will try to improve the communication of tracking information. Best regards.
2
/5
★★☆☆☆
Order received 4 months later
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Answer from tompress.com
We understand your dissatisfaction with the delay in the production of this wooden article and hope that things will get back to normal as soon as possible. Kind regards.
3
/5
★★★☆☆
Express delivery requested, invoiced and paid for. Instead of 24 h delivery was 72 h slower than standard delivery!
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Answer from tompress.com
Hello, the tracking system shows 3 deliveries the day after your order. Did you receive the messages? Best regards.
2
/5
★★☆☆☆
The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.
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