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A
Rating: 5 out of 5
Very easy to use...
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Customer reviews of UNAMITEA
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 152 published reviews
Summary of reviews
Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.
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A
Rating: 5 out of 5
powerful, fast and trouble-free
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A
Rating: 5 out of 5
fast, correct delivery
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A
Rating: 3 out of 5
No indication that my order is ready for collection at the store!
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A
Rating: 5 out of 5
Always satisfied thank you
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A
Rating: 5 out of 5
Fast delivery and undamaged package
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A
Rating: 5 out of 5
I was very satisfied with my order, ultra fast shipping, small gift as well, well packaged, nothing to complain about.
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A
Rating: 5 out of 5
Nickel
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A
Rating: 3 out of 5
It turned out to be impossible to order 600gr of tea, too bad. I had to place two orders, one for 500g and one for 100g, which complicated the delivery (I got the brushes tangled) and half the order, which I wanted to send to my daughter in Paris, was waiting for me at the Lille store.
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A
Rating: 4 out of 5
No particular problem
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A
Rating: 5 out of 5
PERFECT, as usual.
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A
Rating: 2 out of 5
Order not collected in time tea sommelier not pleasant to the device when I called and blaming everything on the customer, in short as great the first time as here I would not order from you,
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Response from UNAMITEA
Dear Sir, You have been informed by telephone of the longer delay in processing your order due to a current restocking. You agreed to wait for shipment on Thursday. The parcel was received by the postal service on Friday and delivered on Monday, as explained to you on the phone when you called. While we are fully responsible for our selection, the quality of our products and our ability to advise our customers, we cannot control postal delays, which can sometimes be longer. Our tea sommelier explained this to you in a factual manner and apologized for the longer delay. If this does not satisfy you, we apologize. You are of course free to source your tea wherever you wish.
A
Rating: 5 out of 5
Superb boutique, I've been a customer for over 20 years I think, passionate independents who fetch their producers locally and select superb teas from all over the world. Organic selection too. Great tea accessories too! And a tasting room. I recommend these retailers to others whenever I can.
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A
Rating: 5 out of 5
Site very easy and order also, too bad there was no more butterfly I should recommend (with pleasure)
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A
Rating: 5 out of 5
Just a small delivery problem because I live in Paris on avenue de Saint Ouen and the label was made on avenue de la Porte de Saint Ouen. So I received an aooel from the collissiom delivery man who wasn't very nice!!! and I got my package 1 day late. A little advice to people who prepare orders: be careful with addresses. I had no problem with my first order.
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A
Rating: 5 out of 5
Quality and speed ........... I recommend it!
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A
Rating: 5 out of 5
everything was perfect as usual
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A
Rating: 5 out of 5
very well
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A
Rating: 5 out of 5
Great experience with Unami (=
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A
Rating: 5 out of 5
I was used to the store when I lived in Lille, and now I'm used to the site, which is very practical and functional. Fast delivery and very well packaged. Very nice that there are always two-three samples. I only regret that there are no remote loyalty points.
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A
Rating: 5 out of 5
I prefer to buy in store to see and smell the tea but on the website it's easy to order. P
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A
Rating: 5 out of 5
RAS very good site
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A
Rating: 5 out of 5
Deadlines, delivery, everything was perfect and very quick to offer a gift in Lyon.
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A
Rating: 4 out of 5
Large selection of teas and infusions
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A
Rating: 4 out of 5
no thanks
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A
Rating: 5 out of 5
Fast order processing! With samples too! A friend recommended UNAMI to me and I don't regret it! The teas are great, I'll definitely recommend them!
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A
Rating: 5 out of 5
As always, impeccable product quality and prompt delivery. I've been buying from this establishment for over ten years now, and the quality of the tea helps me with my health problems! Best regards Alain DRONEAUD.
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A
Rating: 5 out of 5
Easy to use site - product well presented with all necessary information - easy ordering - impeccable delivery on time. Excellent teas.
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A
Rating: 5 out of 5
Quality herbal teas. Fast, careful delivery.
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A
Rating: 5 out of 5
Everything is perfect, following the order... the follow-up and the arrival of the parcel. Bravo Unami
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A
Rating: 5 out of 5
I order regularly from Unami, never any problems: choice, quality, fast and careful delivery. I've always been very happy with my orders.
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A
Rating: 5 out of 5
Always a warm welcome And absolute confidence in this store, which offers quality tea and services with humanity and kindness. Thank you 🤩
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A
Rating: 4 out of 5
Too bad you can't pay withbancontact
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A
Rating: 5 out of 5
Nothing to complain about as usual - fast service and quality teas. Thanks for the delicious samples :)
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A
Rating: 5 out of 5
Always perfect as usual
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A
Rating: 5 out of 5
Perfect as usual
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A
Rating: 5 out of 5
Fast and accurate delivery. Nice range and correct price. Excellent brand, the quality and diversity is remarkable. If you're looking for high-end products, you'll find them, and if you're looking for everyday products, you'll find them too.
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A
Rating: 5 out of 5
The site is clear, regularly updated and pleasant to visit.
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A
Rating: 1 out of 5
We've talked it over - I'm glad you're changing servers!
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Response from UNAMITEA
Dear Madam, You encountered difficulties in placing your order. We explained the circumstances to you in complete transparency, despite your annoyance and aggressiveness. A solution was found, you were able to place the order, which was processed immediately, you were delivered on time, and we put two very nice references in sample. Your rating seems harsh to us in view of reality and the fact that, apart from placing an order following a malfunction on our website which is currently being resolved, I think you were satisfied with everything else. An opinion is, of course, a subjective experience, but we rely on the good faith of our customers to issue them. Best regards.
A
Rating: 5 out of 5
Everything is top-notch (assortment, service, quality).
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