Customer reviews of UNAMITEA

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 161 published reviews
5 1 965 91% 4 135 6% 3 41 2% 2 13 1% 1 7 0%

Summary of reviews

The store consistently delivers a reliable, speedy experience with fast shipping, careful packaging, and on-time delivery, including convenient online ordering and prompt receipt of orders. Customers highlight a strong product lineup with high-quality, well-preserved teas and interesting samples that enable discovery of new varieties. Service and reliability stand out as impeccable, with long-time satisfaction, attentive packaging notes, and a responsive, friendly approach. The overall experience combines ease of ordering, thorough packaging, and continuous satisfaction across repeated purchases.

All reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
I had ordered a ROIBOOS Cacao box (visual on screen) and in the end the person received this tea in a bag!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2021
Great ordering experience a few days ago: I was having trouble validating my online order, so I left a message and they called me back without delay, with good advice to boot. I'm delighted with my order and the little extra, you can feel that the choice of samples is made according to your tastes. I'd recommend you both for the quality of your teas and the quality of your service. Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2021
Very well organized, easy to understand and navigate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2021
Comprehensive site. Wide selection of quality products. Fast delivery with a nice note and samples. Highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2021
Very good site with many varieties of tea
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2021
Very fast and careful delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2021
Very fast order processing, compliant delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2021
Beautiful visuals
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2021
100% recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2021
Perfect as usual, fast, impeccable, bonus sample.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2021
A pleasant surprise when I received the parcel, a handwritten thank-you note for the order and 2 samples that I was happy to share with my wife.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2021
Very wide choice of products, composition of teas very well explained! Site very easy to use. Extremely fast delivery (order placed at 10 a.m., very careful delivery the next morning!) with a handwritten thank-you note!
I highly recommend both the quality of the products and the customer service!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2021
The package I received was damaged. It was dented on one side. You'll have to report this to the carrier.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2021
The order is very easy to place (Sunday evening), processed the same day...and received on Tuesday!
Carefully prepared parcel, beautifully arranged tea bags and high quality products. I'm a fan!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2021
We've already ordered several times and in principle it works very well. Sometimes the card payment didn't work, so the transfer via my bank takes a little longer and isn't so convenient. Last time I had a promotion code 'THANK YOU' for a red metal box (before 30/4) but each time I wrote the code, the system suggested I put it in the next step. In the end, the box didn't arrive with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2021
Great site, great choice. Excellent quality and communication. Would recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2021
Well done on the telephone reception, the speed of delivery and the quality of the teas.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2021
Very satisfied with the order and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2021
Very fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
Super fast! Well packaged. Always nice to have samples and a handwritten note. Thank you so much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2021
Impeccable packaging. I appreciated the 2 free samples!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
Very good company, serious, fast and efficient. No mistakes, on-time delivery and very relevant samples. Honestly, no complaints. Their range of teas is diversified and for the top-of-the-range teas, they are really grands crus with character. The price of these grands crus is sometimes very high, however. For their mid-range range, they're right up there, with above-average value for money. Finally, for their entry-level and flavored teas, they honestly offer the best Q/p ratio on the market. Their teas are subtle, not concentrated artificial flavors. There's even research, originality and, most importantly, real finesse in these fun teas.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
As always, it's great. Nothing to say and the teas are always excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2021
no negative points, even the packaging is perfect. very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
Many products seem to be unavailable on the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
I haven't tasted everything, but the service is attentive and the shipment was fast and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Very fast shipping! Nice surprise to find 2 free samples in my package!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2021
Bijzonder kwalitatieve thees, mooi verpakt, voorzien van deskundige uitleg. De levering verliep vlot, en ik heb de toegevoegde samples erg gewaardeerd!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2021
Good description of ingredients, good explanation. Fast delivery. Packed carefully with a small tea gift.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2021
As always: everything is perfect. The nice little extra: in each order, a handwritten note slipped into the products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2021
Top service! Fast order reception and always a little gift that makes you feel good. I'm a fan of the teas on offer! I order regularly and don't want to change suppliers!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2021
the order was dispatched very quickly... only small reproach, there was an offer to receive a tea box, even with the promo code, the box was charged 8.50 eur, so we did not receive it.....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Always satisfied with every order. Delivery times are top notch. This address has become a real reference for me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
The delay in the order was handled correctly and I was kept informed. Always the 3 samples...a nice touch. I recommend Unamitea to my friends.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2021
perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
It's a pleasure to taste your infusions! Loyal customer! Impeccable service. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
A well-designed site that's easy to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2021
fast shipping, very satisfied with the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2021
Delivery very long, 9 days compared to what is announced on the site, this is my only criticism.
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Response from UNAMITEA
Hello, First of all, thank you for your confidence. We'd like to clarify something about the delivery time. You ordered on Saturday April 3 at 13:36. The order was processed and dispatched on Tuesday April 6, as Monday April 5 was a public holiday.
The parcel was delivered on Saturday April 10 at 13:19, exactly one week after you placed your order, with a public holiday in the week of dispatch. The times we give are the times taken to process your order. We cannot be held responsible for carrier delivery times. We ship by colissimo 48h but do not control the flow of the post office. Best regards
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