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A
Rating: 5 out of 5
I couldn't "order" my Joyn birthday present on the order, but the many high-quality samples were a much more welcome surprise.
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Customer reviews of UNAMITEA
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 152 published reviews
Summary of reviews
Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.
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A
Rating: 5 out of 5
Fast, professional shipping
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A
Rating: 5 out of 5
A very good house. In particular, they sell excellent Japanese green teas. What's more, delivery is fast: we usually receive the parcel the day after ordering.
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A
Rating: 5 out of 5
Great service!
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A
Rating: 5 out of 5
No delivery problems and good product quality
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A
Rating: 1 out of 5
Impossible to find Georgia teas. I had to phone to get the information. I shouldn't have bothered, given the weakness of these teas.
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Response from UNAMITEA
Hello Madam, I answered you courteously on the phone and told you to simply type Georgie in the site's search bar (with the magnifying glass), which will bring up a choice of the four products we sell. No other customer has reported any difficulties in ordering them online, and the teas are a great success with our customers and their quality is praised by the trade press. These teas are very voluminous, so you need to use a lot of leaves to obtain an ad hoc infusion. We advise you to prepare them using a scale, which will enable you to better appreciate the volume to be used. For the record, about 5g to 6g of tea for 50cl. I therefore invite you to prepare them according to our advice and come back to us to let us know what you think. Yours sincerely Jean-Benoît Bourrel UNAMI
A
Rating: 5 out of 5
Parcel arrived quickly, very well packaged and with little samples to boot!... all this in addition to my usual teas, which are delicious!
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A
Rating: 3 out of 5
I'd like to find information more easily on the composition of the teas. You have to go to the card and scroll. And sometimes you don't know which fruits are in the tea, for example. On the list page, the photos are too big compared to the description, and I always had to go to the product sheet to get more info and put it in the basket. I would have liked to filter more finely (e.g. Japanese green teas, in 100g). Because there are too many pages to go through. You tend to get exhausted and choose only the teas on the first 2 pages. there should be a filter for "daily teas" and "exceptional teas" maybe too. because they're presented in the same way, but don't have the same impact on the wallet ;-) To find out the weight, you also have to click on the product sheet, I think.
Note that I placed my order on my cell phone.
I'd like to see a shopping cart icon to make it easier to understand. Discover" and "order" it's not clear enough.
Otherwise, I love your teas! And I really appreciated the personalized message in my order.
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Note that I placed my order on my cell phone.
I'd like to see a shopping cart icon to make it easier to understand. Discover" and "order" it's not clear enough.
Otherwise, I love your teas! And I really appreciated the personalized message in my order.
A
Rating: 5 out of 5
As usual: nothing to complain about, it's perfect.
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A
Rating: 5 out of 5
Responsiveness Speed
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A
Rating: 5 out of 5
Many thanks to the Unami Brussels team, always dedicated to providing the best possible service both on site and on the phone. Parcels sent quickly and carefully. Great choice, quality and rare teas.
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A
Rating: 5 out of 5
The site is very well designed, so you can quickly find the product you're looking for. If you don't have a precise idea of what you want, navigation is pleasant and fluid.
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A
Rating: 5 out of 5
Great service! The products are carefully packaged and always arrive in perfect condition. I would recommend
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A
Rating: 5 out of 5
Perfect delivery to the store. Top quality products. A real treat
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A
Rating: 5 out of 5
Easy, pleasant site and impeccable service, as usual!
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A
Rating: 5 out of 5
Efficient and fast. Very good choice of high quality teas
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A
Rating: 5 out of 5
Very clear and several ways to find a tea (by type, country, etc.)
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A
Rating: 5 out of 5
As usual it's too good and very tasty, fast delivery. We recommend it to the whole village. Kisses to the whole team. Marion
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A
Rating: 5 out of 5
Everything's perfect. Don't change a thing.
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A
Rating: 5 out of 5
Perfect as always
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A
Rating: 5 out of 5
Very good service, clear website, ultra-fast delivery, sturdy packaging, gift samples enclosed with the order, which is always a pleasure. The only downside was that the delivery was made to the billing address, even though it had been requested from another address. I would definitely recommend the Unami site and its very wide range of products.
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A
Rating: 4 out of 5
Very fast service and quality tea!
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A
Rating: 4 out of 5
Delivery is fast, but the keyword search is not very efficient.
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A
Rating: 5 out of 5
I love every product, even the tests!
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 4 out of 5
Even if it's not always easy for me to choose my tea from a distance, I find that the site is well organized and the descriptions are very helpful in figuring out the flavor.
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A
Rating: 5 out of 5
quick and easy
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A
Rating: 5 out of 5
perfect all round
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A
Rating: 5 out of 5
Very good service! I bought the gift card online and the order was very responsive.
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A
Rating: 5 out of 5
A big thank you to the entire Unami team for the ultra-fast service and the care taken in preparing the parcels. And let's not forget the free samples, a wonderful discovery.
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A
Rating: 4 out of 5
Very easy and pleasant navigation
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A
Rating: 4 out of 5
satisfied with the products, easy to order and fast delivery.
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A
Rating: 5 out of 5
The products, the speed of delivery, the packaging, everything is perfect!
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A
Rating: 5 out of 5
Perfect as usual. Complete package, well packed and protected. And the teas are delicious!
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A
Rating: 5 out of 5
Fast delivery, good quality product, always a little surprise....
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A
Rating: 5 out of 5
I love it! It's so clear
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A
Rating: 4 out of 5
A wide variety of teas, but many unavailable
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Always perfect
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