Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2020
Very fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2020
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2020
Well packaged parcel and delivered quickly. Very well done site.....TOP!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2020
Perfect, I recommend, fast delivery, thanks to Univers Train.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/07/2020
Very bad idea to use this kind of packaging for curved rails delivered. Result ===== an unusable rail due to the breakage of many 'screws' - too bad for the customer who is used to being delivered with original boxes accepted by the delivery people.
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Response from Univers-Train
Hello, We have just credited you with a voucher for the amount of the damaged product. However, you can contact us directly for this kind of incidents. Best regards, Univers-Train
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Fast service and attentive to its customers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2020
Nothing to say, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Excellent quality of welcome, advice and listening
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2020
okok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Good store
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
very good transaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2020
Given the context, fast delivery. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2020
It's not bad but even more choice and a classification in the different product categories
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2020
Ultra fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2020
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2020
Very good service - Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2020
Hello, nothing to complain about this merchant, courteous and honest contact, one complaint is the implementation of new models a bit late compared to others...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2020
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Thank you, the package arrived well, very fast service and perfectly executed. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Everything was perfect. A thousand thanks
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2020
Very good contact, well-packaged order, impeccable material, fast shipping times
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2020
I RECOMMEND
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2020
Serious store and always listening. Well-packaged package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Very short delivery time!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2020
I have already ordered via Univers Train: on-time delivery. Excellent service. A difference compared to other sites in France!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2020
Very well-made website
Very reliable merchant
Fast and careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Hyper fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Hyper fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
good service, speed, package received in 24h
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2020
For the deadlines and the tracking on the site, no problem. However, I am disappointed because the material received does not comply with French standards regarding the US type power plug. This was not specified in the item description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2020
Very good supplier. Fast delivery. To recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2020
Very well, order received quickly, protected packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
It's a shame that many references (Roco) are missing when I placed my order, and on common references! I had to complete the missing items with a competitor = 563 € Too bad!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2020
Hello, I received my first order well, the products have a nice finish, I haven't been able to try the train yet because I need to buy a board and it's the first time I'm getting into building a model. MY SECOND order, additional track, is waiting for the package because you are fast and efficient, I will receive it soon, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2020
A trustworthy site. Commitments are kept.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2020
I highly recommend this site for its formidable efficiency! I recently placed 5 orders and never had a problem regarding the quality of delivery and products. Thank you to this Pro!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2020
Always perfect. New order and once again very very satisfied. Easy-to-use site, lightning delivery. Keep it up!
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