/10
★★★★★
based on 588 reviews published
★★★★★
based on 588 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The product did not match what I expected. I returned it a week ago and I'm waiting for the refund
Virginie P.
purchased on 15/12/2025
Translated review
Answer from Ursul
Hello Virginie,
Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your refund request has been processed upon receipt of it. Please do not hesitate to reach out to us with any questions.
Best regards,
The Ursul team
Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your refund request has been processed upon receipt of it. Please do not hesitate to reach out to us with any questions.
Best regards,
The Ursul team
1
/5
★☆☆☆☆
I do not have the engraving on the bracelet as requested in the order
Bertrand F.
purchased on 14/11/2025
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Answer from Ursul
Hello Bertrand,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the oversight regarding the engraving and this has since been resolved by customer service.
Best regards,
The Ursul team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the oversight regarding the engraving and this has since been resolved by customer service.
Best regards,
The Ursul team
1
/5
★☆☆☆☆
Bad experience
Alice B.
purchased on 30/06/2025
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Answer from Ursul
Hello Alice,
We are sorry to hear that your experience with Ursul did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your concerns. We want to provide you with a positive experience.
Best regards,
The Ursul team
We are sorry to hear that your experience with Ursul did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your concerns. We want to provide you with a positive experience.
Best regards,
The Ursul team
1
/5
★☆☆☆☆
Product error indicated black received camel
Helene S.
purchased on 23/12/2024
Translated review
Answer from Ursul
Hello Helene schmidt
We apologize for this error due to an inverted photo in the product description.
We will send you back a black python leather as soon as possible.
Sincerely
We apologize for this error due to an inverted photo in the product description.
We will send you back a black python leather as soon as possible.
Sincerely
1
/5
★☆☆☆☆
Delivered without gift wrapping, gift certificate, low quality box. I am very disappointed.
Acheteur Vérifié
purchased on 12/12/2021
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Answer from Ursul
Hello Verified Buyer, thank you for your review. We are sorry that your shopping experience at Ursul did not live up to your expectations. We take your comments into account and will do our best to improve our services. Thank you for your support and trust. We look forward to providing you with a better experience next time you shop with us.