Customer reviews of 1000parfums.ch

Thank you for your communication and the trust you place in us! When your package leaves our warehouse, you receive a shipping notice by email. It was sent on 17/11/2021 at 12:22. Perhaps it is in your spam/junk messages? To check the status of your order, you can also log into your customer account. A successful delivery is a fast delivery! That is why we do everything to ensure your complete satisfaction with both the timing, delivery conditions, and their costs. Do not hesitate to contact us for any further information, we will be happy to answer your questions. See you soon on 1000parfums.ch! Chloé Favre Customer Service

Thank you for your message which we take note of. After verification, here are the details of the processing of your order: - Wed. 27/10/2021 - Validation of your order with the payment method invoice, - Fri. 12/11/2021 - Receipt of your payment and shipment of your order, - Tue. 16/11/2021 - You are notified for the collection of your package at the post office, - Wed. 17/11/2021 - Your package is distributed at the counter. According to our General Terms and Conditions of Sale: - payment is made at the time of order. You opted for payment by invoice, in this case, the products are shipped only after receipt of payment. - the delivery time is generally 2 working days after receipt of payment. - shipments are sent in PostPac Economy signature parcels. Delivery occurs within two working days. Packages are not processed on Saturdays by La Poste. In case of the client's absence, La Poste delivers a notice of passage in their mailbox. The delivered package is available at their post office for 7 working days. The client can request La Poste for a second presentation within 6 working days. We do everything possible to ensure that you are completely satisfied with the delivery time, delivery conditions, and their costs. I invite you to choose another payment method or make an e-banking for your next order. We will send you a discount voucher corresponding to our current offer. Do not hesitate to contact us for any further information. Best regards, Chloé Favre Customer Service

Thank you for your communication which we take very seriously. According to our General Terms and Conditions of Sale, prices are net in: Swiss Francs (CHF) VAT included, at the applicable rates, excluding shipping and packaging costs. However, on the order confirmation, the total excluding tax, VAT, and total including tax are detailed. Of course, the total including tax (All Taxes Included) that you paid corresponds to the prices displayed on 1000parfums. Do not hesitate to contact us for any further information. I will be happy to answer your questions. Chloé Favre Customer Service

Thank you for your feedback which we take very seriously. Your order was indeed validated 10 days before the end of our autumn promotion. Our flyer also thanked you for your purchase... Throughout the year, we offer additional discounts that are all subject to a validity date. It is therefore with pleasure that we send you by mail the new offer that has just started. You can also follow us through our newsletters and social networks that announce current offers. Soon, the Black Friday Week will start on 1000parfums.ch with a selection of products. Every year your birthday is celebrated at 1000parfum.ch! A personal message is addressed to you. According to our General Terms and Conditions of Sale, all our shipments are sent via PostPac Economy Signature. The signature ensures that your package is delivered to you in person. With this shipping method, loss, theft, damage, etc. will be borne by Swiss Post. You can also request a second presentation at your convenience. Upon simple request, your package can be sent without a signature. In this case, loss, theft, damage, etc. are at your expense. If you encounter a problem with La Poste, I invite you to contact them and check in with them. Dialogue and proximity with our customers are part of our priorities. Please know that we do everything to ensure your complete satisfaction. Do not hesitate to contact us for any further questions, navigation on 1000parfums.ch, security system for 3D payment... Best regards, Chloé Favre Customer Service