Customer reviews of 1000parfums.ch

Thank you for your message. To guarantee the security of your credit card payment, www.1000parfums.ch has integrated 3-D Secure. This security standard provides additional protection against fraudulent use of your credit card. The new procedure is even more practical and secure for confirming your online purchases with a credit card. We will inform you by email. You started to place an order. This payment failed. The second payment attempt was successful. If you encountered a problem in our shop, please do not hesitate to let us know. The most common problems: browser security parameters, slowed down or interrupted internet connection due to a server problem on the customer side. Thank you for your trust and we apologize for the inconvenience. We hope to welcome you back to 1000parfums.ch soon! Chloé Favre Customer Service

Thank you for your comments. We understand your frustration. We usually respond to customer inquiries within 48 hours. Dialogue and closeness to our customers are our priorities. Although we regularly check the spam folder, it is likely that your request was accidentally deleted. On some days, spam is unfortunately very numerous... Our tip: To be informed about the availability of a product on 1000parfums, you can receive a notification. Every product that is out of stock offers this option. The delivery times of some brands can be long, and we buy when the prices are attractive. We are continuously working to provide you with impeccable service quality. We apologize for this inconvenience. As you can see, we have a quality service appreciated by our customers. We hope that you will continue to trust us. Chloé Favre Customer Service

Thank you very much for your communication. Garancia is indeed a recognized and appreciated brand by many users for the quality and performance of its range.
I just replicated your order exactly and I encountered no problems when selecting each of the products. What support did you use to place the order? I await your detailed feedback to pass on to our IT department. See you soon and have a great day,
Chloé Favre
Customer Service

Thank you very much for your communication.
Your order validated on Wednesday 01/09/21 at 09:44 was processed and shipped the same day as a priority. According to our T&Cs, all our shipments are sent with a signature, unless expressly requested by the customer.
The distribution by La Poste took place on Thursday 02/09/2021 at 12:35.
You were absent, so the postman notified you to pick up your package at your post office or request a second delivery.
You picked up your order on 03/09/21 at 17:07 at the counter of your post office.
I invite you to check the tracking of your package to verify our information. The shipping time is indeed compliant. Do not hesitate to contact us for any further information.
Have a great day and see you soon on 1000parfums.ch!
Chloé Favre
Customer Service