Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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Janet B.
Rating: 3 out of 5
following a purchase from 05/12/2024
The parcel was sent a long way from my home to a post office I didn't know (Technoparc de st Genis Pouilly) and which I had a lot of trouble finding. The package was huge and difficult to carry. The dimensions should be highlighted when the item is ordered.
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Response from 1001hobbies
Thank you for your feedback! We are sorry for the inconvenience caused by the choice of collection point and the size of the parcel. We are taking into account your suggestion to display the dimensions of the items when ordering to avoid this kind of inconvenience in the future. If you have any questions, please don't hesitate to contact us at [email protected]. We hope to hear from you soon!
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Claire O.
Rating: 5 out of 5
following a purchase from 01/12/2024
Precise explanations and excellent delivery service
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Response from 1001hobbies
Thank you for your feedback! We're delighted that our explanations and the delivery were up to your expectations. See you soon for new orders!
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pascal V.
Rating: 5 out of 5
following a purchase from 05/12/2024
fast and well-protected shipment, in a word: Perfect
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Response from 1001hobbies
Thank you so much for the great feedback! We're delighted that the shipment was fast and well protected. See you soon for more perfect orders!
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Bernard S.
Rating: 5 out of 5
following a purchase from 17/11/2024
E-mails sent to inform sender of choice of delivery service, arrival of parcel at delivery service, vehicle put in place for delivery, parcel delivered. Items ordered meeting expectations
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you were satisfied with our delivery tracking and that the items you ordered met your expectations. See you soon for new orders!
C
Christophe C.
Rating: 5 out of 5
following a purchase from 15/11/2024
Availability, speed of delivery
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Response from 1001hobbies
Thank you for your feedback! We're delighted that the availability and speed of delivery met your expectations. See you soon for new orders!
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FRANCESCO PAOLO R.
Rating: 5 out of 5
following a purchase from 10/11/2024
Site quite well-maintained and rich in the catalog, a little difficult the payment operation.
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Ingrid P.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very nice tank my son is happy
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Response from 1001hobbies
Thank you for your feedback! We're delighted your son is happy with his tank. See you soon for new orders!
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Karen T.
Rating: 5 out of 5
following a purchase from 04/12/2024
Lots of choice on the site. Very fast delivery. I'm very happy with the wooden model I ordered.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you were happy with our wide selection and that delivery was quick. We're glad you liked your wooden model! See you soon for new discoveries! 🪵
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pascal S.
Rating: 3 out of 5
following a purchase from 18/10/2024
Delivery too long and expensive
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Response from 1001hobbies
We are sorry to hear that you have encountered a problem with the delivery. If you would like to discuss this or have any questions, please do not hesitate to contact us at [email protected]. We will do our best to improve your experience.
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Sylvain C.
Rating: 5 out of 5
following a purchase from 02/12/2024
I found my happiness on the war 14/18
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Response from 1001hobbies
Great! We're delighted you found what you were looking for about the 14/18 war. See you soon for new discoveries!
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Nicolas D.
Rating: 5 out of 5
following a purchase from 30/11/2024
Perfect in every way.
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Response from 1001hobbies
Thank you so much for your great feedback! We're delighted that everything is perfect for you! See you soon for new orders!
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Pierre V.
Rating: 4 out of 5
following a purchase from 14/11/2024
All well received, well packaged! Surprised, however, that I needed to restock when I had only chosen items in stock on the site! Domagel, that lengthened the delivery time!
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Response from 1001hobbies
Thank you for your feedback! We are pleased that your order arrived safely and well packaged. We apologize for the unexpected restocking and additional delay. Please do not hesitate to contact us at [email protected] if you have any questions or suggestions. We hope to see you soon!
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Philippe A.
Rating: 5 out of 5
following a purchase from 03/12/2024
A serious and interesting site, always delivered on time with quality products.
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Response from 1001hobbies
Thank you very much for this great feedback! We're delighted that you're satisfied with our reliability, punctual delivery and product quality. See you soon for new orders!
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Eric B.
Rating: 5 out of 5
following a purchase from 02/12/2024
Good value for money.
Fast delivery. Good quality product.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you're happy with the value for money, speed of delivery and quality of the products. See you soon for new orders!
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Vivien L.
Rating: 5 out of 5
following a purchase from 03/12/2024
I placed several orders on the site, careful shipment. to recommend
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Response from 1001hobbies
Thank you for your loyalty and great feedback! We're delighted that the careful shipment met your expectations. Thank you for your recommendation, see you soon for new orders!
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Dianne V.
Rating: 5 out of 5
following a purchase from 19/11/2024
Well packaged and delivered quickly
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Pascal P.
Rating: 5 out of 5
following a purchase from 14/11/2024
Pleasant and competent staff
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that our team was able to satisfy you. See you soon for new orders!
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laurent S.
Rating: 5 out of 5
following a purchase from 26/11/2024
Product conforms and is well packaged
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Response from 1001hobbies
Thank you for your feedback! I'm glad the product is in order and well packaged. See you soon for new orders!
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Mickaël M.
Rating: 5 out of 5
following a purchase from 24/11/2024
Perfect
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Response from 1001hobbies
Thank you so much! We're delighted that everything is perfect for you! See you soon!
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Edouard M.
Rating: 5 out of 5
following a purchase from 04/12/2024
Very good, delivery quality and material to the rdv!
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Response from 1001hobbies
Thank you for your positive feedback! We're delighted that the quality of delivery and products lived up to your expectations. See you soon for new orders!
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Francesco M.
Rating: 3 out of 5
following a purchase from 02/12/2024
The free shipping was referring only to the pickup point. All sites now give free shipping charges upon reaching a certain threshold even for home shipping.
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Henk S.
Rating: 4 out of 5
following a purchase from 22/11/2024
Exactly what was agreed upon happened. Only, the miniature city I ordered turned out to be much, much smaller than the website suggested.
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Dennis K.
Rating: 4 out of 5
following a purchase from 20/11/2024
Had some error with the order, but very nicely resolved by customer service Always neatly packaged and delivered
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Franck G.
Rating: 4 out of 5
following a purchase from 27/11/2024
buying models: lots of choice and good prices. Fairly fast shipping. Packages of average quality (poorly sealed boxes and lack of protection inside).
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you were satisfied with the choice and prices of the models. As far as packaging is concerned, we are taking note of your comments to improve the quality of the packages. If you have any further questions or suggestions, please do not hesitate to contact us at [email protected]. We hope to hear from you soon!
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Tiziano P.
Rating: 5 out of 5
following a purchase from 19/11/2024
All in order
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Markus H.
Rating: 5 out of 5
following a purchase from 27/11/2024
It went really well, the item was not available anywhere else. I was able to get the items here within the specified period. Highly recommended.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Marcel S.
Rating: 5 out of 5
following a purchase from 23/11/2024
Goods as described, complete and undamaged. Received within the specified delivery period. Everything top
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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frederic C.
Rating: 5 out of 5
following a purchase from 24/11/2024
Very good site. I recommend it!
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Response from 1001hobbies
Thank you very much for your recommendation! We're delighted you like our site. See you soon for new orders!
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Thomas H.
Rating: 4 out of 5
following a purchase from 19/10/2024
Unfortunately a long delivery time! But is delivered as described @
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Rodolphe V.
Rating: 5 out of 5
following a purchase from 28/11/2024
Order received on time, tracking impeccable, package well wrapped. Great!
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Response from 1001hobbies
Thanks for the great feedback! We're delighted that everything went smoothly, from tracking to packaging. See you soon for more top-notch orders!
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Viktoriya S.
Rating: 3 out of 5
following a purchase from 23/10/2024
Order processing and shipping of the goods did not go so well. On the plus side, the support team was very helpful. Many thanks for that. Things only went better and faster after the support team got involved.
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Luca D.
Rating: 2 out of 5
following a purchase from 09/11/2024
Online availability should be updated abruptly, so that people's time would not be wasted.
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Giuseppe R.
Rating: 5 out of 5
following a purchase from 04/11/2024
perfett
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Francesco T.
Rating: 5 out of 5
following a purchase from 29/11/2024
Great site, very well stocked and very fast shipping.
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Stefan G.
Rating: 3 out of 5
following a purchase from 12/11/2024
Long delivery time without status updates. Delivered goods defective. Refusal to replace because DHL was to blame, although the packaging was not damaged. Otherwise top.
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Johan V.
Rating: 4 out of 5
following a purchase from 14/11/2024
received everything well. did take a while.
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Thierry D.
Rating: 5 out of 5
following a purchase from 02/12/2024
Packaging and shipping "spot on", as usual. This was not my first order and there will be others.
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Response from 1001hobbies
Thank you for your loyalty and great feedback! We're delighted that the packaging and shipping lived up to your expectations, as usual. See you soon for your next orders!
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Marc R.
Rating: 5 out of 5
following a purchase from 04/12/2024
A choice that suits me, a collection of items that could take time but the delivery service ensures the provision in a reasonable time. Thank you for your commitment to customer satisfaction.
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you liked our selection of items and that delivery was timely. We are always working to improve our customers' experience. See you soon for new orders!
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cyril M.
Rating: 4 out of 5
following a purchase from 19/10/2024
Delivery was delayed due to a customs problem.
Otherwise it was delivered very quickly.
A large number of references....
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Response from 1001hobbies
Thank you for your feedback! We're sorry for the delay due to customs, but happy to hear that delivery was quick once the problem was sorted out. We appreciate your mention of our wide choice of references. See you soon for new orders!
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GATIEN M.
Rating: 1 out of 5
following a purchase from 01/12/2024
I wanted to cancel my order before it was prepared, but they refused because the item was in stock and they were unable (or unwilling) to process the request. Very disappointing. No commercial sense. Avoid
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Response from 1001hobbies
Hello Sir, We're very sorry to hear about your feedback. We would like to remind you that you requested the cancellation of your order by e-mail at 9.30pm on December 1st, even though it had already been prepared at 6.00am on December 2nd. We would like to point out that our customer service is open from 9.00 am to 6.00 pm and that our logistics department is located in Isère. You will therefore understand that it is not a lack of will on our part to cancel your order, but rather a limitation of our IT resources, which do not allow us to interrupt an order once it has been handed over to the carrier. We sincerely regret this situation and hope you can understand our position. Sincerely, 1001hobbies
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