English 
F
Rating: 5 out of 5
Top arranged
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
G
Rating: 4 out of 5
Very good quality
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with the quality of our products. See you soon for new orders!
P
Rating: 5 out of 5
VERY GOOD
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Response from 1001hobbies
Thank you so much for your feedback! We are delighted that everything went well. See you soon for new orders!
N
Rating: 5 out of 5
The items are fine. It can only take a while for the shipment to be complete, but that is also indicated.
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M
Rating: 3 out of 5
Missing a Viet Cong soldier's box
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Response from 1001hobbies
We apologize for this oversight in your order. We will check this and ensure that the Viet Cong soldier box is sent to you as soon as possible. For further information, please contact us at [email protected]. Thank you for your understanding!
A
Rating: 5 out of 5
Very well done and complete site. 2 models bought for the Christmas of a little boy who loves manga. Should be fun!
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Response from 1001hobbies
Thank you very much for your comment! We're glad you found the site comprehensive and easy to use. We hope that the models will give great pleasure to the little boy who loves manga. Merry Christmas to you and to him!
V
Rating: 5 out of 5
Very satisfied, fast delivery, careful packaging
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with the speed of delivery and packaging. Your satisfaction is our priority. See you soon for new orders!
B
Rating: 5 out of 5
Very serious site. Order shipped quickly and received in 3 days. Thank you for your professionalism.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the speed of shipment and receipt of your order. Your confidence and encouragement are much appreciated. See you soon for new orders!
P
Rating: 4 out of 5
Not very fast, too bad
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Response from 1001hobbies
We are sorry that the delivery time did not meet your expectations. We are working with our carriers to improve the speed of shipments. If you have any questions or require assistance, please do not hesitate to contact us at [email protected]. Thank you for your understanding.
J
Rating: 1 out of 5
24/48h delivery arrives after 2 weeks. Product supposedly in stock, but out of stock just after ordering. Impossible to contact the soap by phone, email or chat.
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Response from 1001hobbies
Hello, We regret your feedback and apologize for this incident. We fully understand your frustration regarding the 24/48 hour delivery, which ended up taking two weeks. In addition, we would like to inform you that although the product is listed as available on our website, we order it directly from our supplier, which is why it is listed as shipped within 1-2 weeks. We recognize that, during these busy periods, it may be difficult to meet the delivery times we put online. Please accept our apologies for the delay and any inconvenience caused. We assure you that our customer service remains available for any further assistance. We hope that this situation will not tarnish your experience with us and remain at your disposal should you have any questions or require assistance. Yours faithfully
B
Rating: 5 out of 5
Totally satisfied with correct follow-up times
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Response from 1001hobbies
Thank you for your feedback! We are happy to hear that everything went well. See you soon for new orders!
R
Rating: 4 out of 5
always perfect...
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to know that you are satisfied. See you soon for your next orders!
E
Rating: 4 out of 5
Very nice figure unfortunately box arrive damaged
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Response from 1001hobbies
We're sorry to hear that your box has arrived damaged. For this kind of situation, please contact us directly at [email protected] so that we can find a solution. Thank you for your understanding and see you soon!
M
Rating: 5 out of 5
Products arrived quickly
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F
Rating: 4 out of 5
Perfect goods even though delivered after several weeks
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S
Rating: 5 out of 5
All ok
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M
Rating: 5 out of 5
Very satisfied top thanks
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T
Rating: 5 out of 5
Very fast and excellent site
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Response from 1001hobbies
Thank you for your review! We're delighted you enjoyed our service. We hope to see you soon!
C
Rating: 5 out of 5
Fast shipping. Item well packaged. I recommend
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Response from 1001hobbies
Thank you very much for your positive feedback! We're glad you enjoyed your experience. See you soon on our website!
J
Rating: 4 out of 5
Neat delivery.
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D
Rating: 5 out of 5
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O
Rating: 5 out of 5
very good service + large selection of items.
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Response from 1001hobbies
Thank you for your comment! We're delighted you enjoyed our service and selection of products. We hope to see you soon!
T
Rating: 5 out of 5
Nice easy to navigate website. Shipping was very fast and easy to track. Thanks!
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
H
Rating: 5 out of 5
beautiful models, and perfect shipping.
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Response from 1001hobbies
Thank you for your positive feedback! We're glad you're happy with the quality of the models and the shipping. See you soon for more orders!
M
Rating: 5 out of 5
Fast delivery, product conforms Thank you 🤩
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you were satisfied with your order. See you soon for new shopping experiences with us! 🤩
M
Rating: 5 out of 5
Fully satisfied
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that you are completely satisfied, we hope to see you again soon!
R
Rating: 3 out of 5
I am missing a car my tamiya porshe GT3 you should have sent as agreed all 3 at the same time I will think before ordering from you . thank you
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Response from 1001hobbies
We apologize for this inconvenience. If you have not yet received the missing item, we invite you to contact our customer service department at [email protected] to quickly resolve this situation. We understand your disappointment and will do our best to rectify the situation. Thank you for your understanding.
P
Rating: 5 out of 5
Everything was perfect, from the choice on the site to the delivery.
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that everything lived up to your expectations, from navigating the site to receiving your order. See you soon for new orders!
J
Rating: 3 out of 5
In terms of the site, the information and the order, it's good. However, I wouldn't say the same for the delivery: the parcel arrived at the relay point open, and the packaging for the battery ordered as an extra was also open. You send items of a certain value that travel hundreds of kilometers and pass through several hands and depots during their transport, and despite this, the packaging is treated very lightly. Packages aren't sufficiently secure, and that's a real shame......I really think this is a serious area for improvement if you want to build customer loyalty! It's a pity because your site is particularly pleasant and complete. Best regards.
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Response from 1001hobbies
Thank you for your detailed feedback. We're glad you enjoyed our site, but we're sorry to hear that the delivery didn't meet your expectations. We have taken note of your comment concerning the packaging and security of the parcels, and we will pass on this information to improve our services. Please contact us at [email protected] if you would like to discuss this matter further. Your satisfaction is important to us and we hope that this situation will not affect your future experience with us. Thank you again for your suggestions and constructive feedback.
A
Rating: 5 out of 5
The item I ordered (Gundam L'Frith) is very hard to get elsewhere, 1001Hobbies had plenty in stock, delivered very quickly (earlier than advertised) and the goods are in pristine condition. Great service, will order again!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
L
Rating: 4 out of 5
Good service, inefficient in issuing credit notes
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E
Rating: 5 out of 5
My package took quite a while to arrive. I contacted customer service and was helped in a very pleasant way. A few days later I received my package.
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T
Rating: 1 out of 5
2 weeks to receive 6 cans of paint the excuse of the seller when it is in stock is that of the supplier never seen that in my life in short 1 stars can not put less and this is the 1st and last time I order from them
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Response from 1001hobbies
Hello Sir, We regret this review. When you placed your order, it was clearly indicated on our site that this product would be ordered from our supplier and that it would be shipped within 1 to 2 weeks. You'll understand that, with over 200,000 items available on our site, we can't stock everything due to storage space and costs. Therefore, some products are ordered directly from our suppliers. This product, from Germany, arrived on 13/12/2024 and was shipped on 13/12/2024. You received it on December 16. Thank you for your understanding. Yours faithfully
K
Rating: 5 out of 5
Everything is fine.
Fast shipping and very well protected packaging.
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Fast shipping and very well protected packaging.
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
L
Rating: 5 out of 5
no worries from order to delivery. everything is in order.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that everything went smoothly, from order to delivery. See you soon for new orders!
A
Rating: 1 out of 5
More than a month after 'order and payment I received a partial shipment. My request for explanation was answered by the auto responder with the usual ridiculous phrases. Even today I have not heard from the 4 missing pieces. Bad mo service and bad customer care., the money, however they took it right away,!!!
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A
Rating: 4 out of 5
all okay
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E
Rating: 5 out of 5
Fast and efficient delivery.
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Response from 1001hobbies
Thank you very much for your feedback. We are delighted that the delivery was fast and efficient, see you soon for your next orders!
M
Rating: 4 out of 5
.....riguardo to shipping times, sometimes you have to be......encouraged.... when asked when you would ship the Nakajima Kate in 1/48 from Hasegawa, I was told that the kit was very difficult to find and that it would take time and patience....Then after 36 h scarce, it turned out..... 2 explanations: either it was a lie and you had forgotten about the Kate and there and then no other valid excuse was found or given the Christmas holiday period, a.......miracle had happened....????..... To me the doubt remained..... Always my respects.....
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P
Rating: 5 out of 5
Order received on time and as requested
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Response from 1001hobbies
Thank you for your feedback! We're delighted that your order was received on time and to your expectations. See you soon for new orders!