Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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Patrick B.
Rating: 4 out of 5
following a purchase from 15/11/2024
Pleasant and very professional telephone reception to resolve an order number error due to my haste in filling in the form.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that our team was able to resolve your concern quickly, professionally and courteously. Please don't hesitate to contact us again, we'll be happy to help!
C
Csaba V.
Rating: 5 out of 5
following a purchase from 24/11/2024
Great, hurry up.
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you were satisfied with the speed of your order. See you soon for new orders!
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Alphonse G.
Rating: 5 out of 5
following a purchase from 12/11/2024
Product delivered ahead of schedule ...! Bravo ....
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that your product was delivered ahead of schedule. It's a pleasure to provide you with a fast and efficient delivery experience. See you soon for your next purchases!
A
ANGELES D.
Rating: 2 out of 5
following a purchase from 08/11/2024
- feeling of a scam: at the time of purchase, all products were in stock. However, they send with the order confirmation (editable, by the way) a badly written clarification in Spanish, indicating that the bag can be divided due to lack of stock, assuming additional costs.
- The expected time of availability of the missing product was increasing instead of decreasing.
- After almost 20 days of waiting, I ask Paypal to refund the money and cancel the purchase, providing all the evidence - Paypal communicates with the seller and only then and instantly send all the products (including the one that still had 2 weeks left to be available again).
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Response from 1001hobbies
We are very sorry to hear that you had such a negative experience. We apologize for the confusion caused by the out-of-stock and automated response you received. We will take your feedback into consideration to improve our communication and customer service processes. We are glad you finally received the products, but again we apologize for the inconvenience. If you need assistance in the future, please do not hesitate to contact us directly, and we will be sure to provide you with better service.
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Ettore C.
Rating: 5 out of 5
following a purchase from 27/09/2024
Very good, impeccable service, caring and attentive. I recommend it!
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Response from 1001hobbies
Thank you so much for your great feedback! We are happy that you appreciated our service and attention. Your advice is very important to us! We hope to see you again soon for more purchases.
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Juan Carlos P.
Rating: 5 out of 5
following a purchase from 22/11/2024
The shipping and tracking was very good, just like the purchase.
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that the shipping, tracking and purchase were to your liking, we look forward to serving you again soon!
M
Milan C.
Rating: 5 out of 5
following a purchase from 19/10/2024
Very top done
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Response from 1001hobbies
Thank you for your positive feedback! We're glad you're satisfied. Until next time!
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madeleine M.
Rating: 5 out of 5
following a purchase from 15/11/2024
I've been buying models from 1001 Hobbies for a long time now. The service is impeccable and the staff helpful, warm, courteous and friendly.
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Response from 1001hobbies
Thank you so much for your loyalty and positive feedback! We're delighted that our service has always given you satisfaction, and that our team has been able to meet your expectations with professionalism and friendliness. It's a pleasure to accompany you in your model purchases! See you soon!
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henri S.
Rating: 5 out of 5
following a purchase from 29/10/2024
Order arrived on time super Henri very good quote
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that your order arrived on time and that you are satisfied with your experience. The whole team thanks you for your confidence, and we hope to see you soon on our site!
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Niek L.
Rating: 4 out of 5
following a purchase from 30/10/2024
Bit chaotic not to find anything, but plenty of information about products.
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Response from 1001hobbies
Thank you for your feedback! We understand that sometimes it can be difficult to quickly find what you are looking for. We take your comment seriously and will try to improve the site's navigation and structure to make it easier for you to find products. Glad you were able to find enough information anyway!
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Miguel A.
Rating: 5 out of 5
following a purchase from 21/10/2024
All ok
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Response from 1001hobbies
Thank you for your comment! We are glad to hear that everything went well, see you next time!
B
Bas M.
Rating: 5 out of 5
following a purchase from 17/11/2024
On what I ordered, 1001Hobboes was the cheapest. The order then came from France, but was delivered quickly.
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Response from 1001hobbies
Thank you so much for your feedback! We're glad you found the cheapest offer at 1001Hobbies and that the delivery was fast, even though the order came from France. We hope to serve you again soon!
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Laurent S.
Rating: 4 out of 5
following a purchase from 03/09/2024
products as described and reasonable prices, but very long delivery times (2 months)
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Response from 1001hobbies
Thank you for your feedback! We are pleased that the products meet your expectations and that you find our prices reasonable. However, we apologize for the longer-than-expected delivery time. Please be assured that we are doing our utmost to improve this point. We hope your next experience will be even quicker!
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daniel A.
Rating: 5 out of 5
following a purchase from 14/11/2024
from order to delivery no problem ;
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Response from 1001hobbies
Thank you for your feedback! We're delighted to hear that your experience, from order to delivery, went without a hitch. We look forward to hearing from you!
J
jack L.
Rating: 4 out of 5
following a purchase from 18/11/2024
Bonjour . commande -.envoi court délai ; nombreux choix et accueil téléphonique professionnel .
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Response from 1001hobbies
Hello and thank you very much for your feedback! We're delighted that you liked the diversity of our choices, as well as the speed of shipment and telephone reception. Your satisfaction is our priority, and we'll always be there to help you. See you soon!
C
Camillo F.
Rating: 5 out of 5
following a purchase from 16/10/2024
Excellent product
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Response from 1001hobbies
Thank you for your positive comment! We are glad you liked the product. If you need anything else, we are here to help you!
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Didier R.
Rating: 5 out of 5
following a purchase from 02/11/2024
Everything is perfect.
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Response from 1001hobbies
Thank you so much for your feedback! We're delighted that everything worked out to your complete satisfaction. We look forward to working with you again in the future!
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Jose F.
Rating: 4 out of 5
following a purchase from 09/11/2024
Experience and reliability.
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Response from 1001hobbies
Thank you for your trust! We are glad to hear that your experience was satisfactory. We are here to help you whenever you need it, we hope to see you again soon!
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Gennaro C.
Rating: 5 out of 5
following a purchase from 06/11/2024
Excellent
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Response from 1001hobbies
Thank you very much!!! We are happy that you are satisfied. See you soon for more purchases!
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Klaus P.
Rating: 4 out of 5
following a purchase from 14/10/2024
Everything is fine.
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased that everything was to your satisfaction. See you next time!
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Eric B.
Rating: 5 out of 5
following a purchase from 08/11/2024
The site is clear and clean, my purchase went very well, fast and careful delivery, everything is perfect. Many thanks for the service :-)
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted to hear that your purchasing experience, as well as the delivery, were to your complete satisfaction. Don't hesitate to come back to us for your future needs; it will always be a pleasure to serve you!
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maria jesus C.
Rating: 3 out of 5
following a purchase from 22/10/2024
In principle, and except for the fact that they sent me the wrong product, I am happy. We will see how the return and exchange for the product I paid for will be executed.
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you received the wrong product. We assure you that we will do our best to resolve this issue as quickly as possible. We appreciate your patience and look forward to resolving it to your satisfaction.
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Flavio R.
Rating: 5 out of 5
following a purchase from 23/10/2024
Impeccable service, quick and well done site, shipping on time. Perfect product. Nothing to say, 5 full stars! Bravo
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Response from 1001hobbies
Thank you so much for your great feedback! We are really happy that you had such a good experience with our site and service. Your satisfaction is our priority, and we are grateful for your support. See you soon for your next purchases!
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Fausto I.
Rating: 5 out of 5
following a purchase from 22/10/2024
I found myself very well . I found everything I was looking for
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Response from 1001hobbies
Thank you so much for your feedback! We are glad you found everything you were looking for. Please come back and visit us again soon!
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gilles M.
Rating: 5 out of 5
following a purchase from 10/11/2024
Perfect, nothing to complain about.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are happy that everything went well. See you soon for your next order!
J
Jan S.
Rating: 5 out of 5
following a purchase from 03/11/2024
A very good online store with a very large selection and good prices.
Ordering and delivery completely uncomplicated so very good.
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Response from 1001hobbies
Thank you for your positive feedback! We are very pleased that you are satisfied with the selection, the prices and the ordering and delivery process. We hope to welcome you back as a customer soon!
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Fabrizio R.
Rating: 5 out of 5
following a purchase from 03/11/2024
Impeccable on everything
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Response from 1001hobbies
Thank you for your comment! We are happy to hear that you were satisfied. See you next time!
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Bernard M.
Rating: 5 out of 5
following a purchase from 15/11/2024
well
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Michel L.
Rating: 4 out of 5
following a purchase from 11/11/2024
Shipment a little longer than competitors: obviously they don't have much stock.
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Response from 1001hobbies
We apologize for the longer-than-expected delay. We understand that this can be frustrating. We are constantly working to improve our delivery times and inventory management. Thank you for your patience and understanding. Please do not hesitate to contact us if you have any questions or specific requirements regarding your order.
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Hub R.
Rating: 3 out of 5
following a purchase from 11/11/2024
site,ok .packaging for the article it contained, worthless more attention to this please.rest good.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that you are happy with the site and the product, but we note your comment about the packaging. We apologize for this experience and will take steps to improve the quality of packaging to ensure that all items arrive in the best possible condition. Thank you for your understanding and constructive feedback.
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Pierre S.
Rating: 3 out of 5
following a purchase from 16/10/2024
It's hard to get a product exchanged.
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Response from 1001hobbies
We are sorry that you have encountered difficulties in exchanging a product. Your satisfaction is important to us, and we are committed to facilitating this process. Please do not hesitate to contact us again, and we will do our best to resolve the problem quickly.
J
Jean-Yves G.
Rating: 5 out of 5
following a purchase from 14/11/2024
Excellent customer relations: Thanks to the person who contacted me by phone to offer me 2 free shipments, as one of the products was likely to arrive later (my fault, I hadn't read the message when ordering). In the end, they offered to replace the missing product with one that was a few euros more expensive, for the original price! 1001 hobbies is now at the top of my suppliers list, and I'm already planning my next order.
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Response from 1001hobbies
Thank you very much for your review! We are delighted that your experience was positive and that our customer service was able to meet your expectations. We do our utmost to ensure that every order goes smoothly. See you soon for your next order!
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ESTEBAN B.
Rating: 4 out of 5
following a purchase from 12/11/2024
in general, everything is fine
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Response from 1001hobbies
Thank you for your comments. We are glad that everything went well overall. If you need anything for a future order, please don't hesitate to contact us!
J
juan M.
Rating: 5 out of 5
following a purchase from 16/11/2024
More expensive than other sites, but models not found everywhere, otherwise received on time, well packaged, perfect.
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Response from 1001hobbies
Thank you for your feedback! We do our best to offer a unique selection and quality service. Don't hesitate to come back for your next purchases!
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fernanda F.
Rating: 5 out of 5
following a purchase from 09/11/2024
everything arrived well and fast my rating is very good.
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Response from 1001hobbies
Thank you very much for your positive feedback ! We are glad to know that everything arrived well and quickly. We hope to see you again very soon pour de nouvelles commandes !
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gilbert P.
Rating: 5 out of 5
following a purchase from 12/11/2024
it's very good
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Response from 1001hobbies
Thank you very much for your positive review! Don't hesitate to come back if you need anything. See you soon!
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marco H.
Rating: 4 out of 5
following a purchase from 25/10/2024
Fine
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Response from 1001hobbies
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O V.
Rating: 2 out of 5
following a purchase from 13/10/2024
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
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Response from 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you had this bad experience with your order. We fully understand your frustration with the incomplete delivery and difficulties in obtaining information. Our apologies for the inconvenience. We will take your feedback on board to improve our service in the future. Thank you for taking the time to share your feedback.
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Tom N.
Rating: 4 out of 5
following a purchase from 13/10/2024
The delivery took longer than expected and my address was not given correctly but the support was able to solve the problem in time and the package arrived undamaged so everything was great except for the delivery time.
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Response from 1001hobbies
I am sorry to hear that there was a delay in delivery and an address error. However, I am pleased that the support team was able to solve the problem quickly and that the parcel arrived undamaged. We will continue to work on improving delivery times. Thank you for your understanding and patience!
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Efflam M.
Rating: 4 out of 5
following a purchase from 16/11/2024
Quite satisfied!
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Response from 1001hobbies
Thank you for your feedback! We're glad you're satisfied. If you have any suggestions or questions, please let us know. We hope to see you soon!
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