Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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Pierre-Alexandre B.
Rating: 4 out of 5
following a purchase from 03/08/2023
No complaints. Very careful packaging and I was even able to add a product even though my order had already been placed. Very efficient after-sales service.
Rather complete site with lots of choice. I'm only giving it 4 stars because I find the product information sheets almost non-existent and lacking in information.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Susan H.
Rating: 5 out of 5
following a purchase from 03/10/2023
Absolutely no problems items arrived in good time and well packaged what's not to like ?
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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emmanuel M.
Rating: 4 out of 5
following a purchase from 17/09/2023
Delivery date on time, items well protected and conform to my order.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Jason B.
Rating: 5 out of 5
following a purchase from 12/09/2023
The package was well packed and had zero shipping damage. As I am in America and this came from Europe it took a little while, but the packing was extremely well done.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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DANIEL C.
Rating: 5 out of 5
following a purchase from 02/10/2023
fast delivery choice of models to see (Chinese models).
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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jose ignacio J.
Rating: 5 out of 5
following a purchase from 22/09/2023
ALL OF THEM ARE VERY PROFESSIONAL AND DELIVER ON TIME AND WITH FIRST QUALITY MATERIALS.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Antonio F.
Rating: 5 out of 5
following a purchase from 29/09/2023
I placed an order and it took me about 5 days, everything was perfect, in its box and well wrapped.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Nicolas S.
Rating: 1 out of 5
following a purchase from 16/09/2023
I am still waiting for my order because I have no tracking number to reference. They should use serious shipping companies: who is Delivengo? I don't think I will order again.
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Response from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
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Ronald H.
Rating: 5 out of 5
following a purchase from 02/10/2023
very good
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dominique H.
Rating: 5 out of 5
following a purchase from 02/10/2023
everything was top-notch
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Antony M.
Rating: 5 out of 5
following a purchase from 03/10/2023
A truly magnificent product, but above all, exceptional customer service. In my order of 2 products, one is a pre-order to be delivered to a relay point. Except that for the parcel to be dispatched, all the products have to be in the warehouse.
So I asked if it was possible to receive the product already in the warehouse. They sent it to me, but on top of that. They offered me the shipping costs. But they also delivered it to my home.
I will buy from you again. Thank you
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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DIDIER D.
Rating: 5 out of 5
following a purchase from 17/09/2023
gfdh
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Mylian R.
Rating: 1 out of 5
following a purchase from 12/09/2023
No parcel received
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Bruce J.
Rating: 4 out of 5
following a purchase from 11/09/2023
Hi l Am Totally Happy With Service, From 1001hobbies.com, Please No Problem at All.. For What l Got Decals.. Please
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Joachim K.
Rating: 5 out of 5
following a purchase from 17/09/2023
Delivery works smoothly and quickly every time.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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jean-marc G.
Rating: 2 out of 5
following a purchase from 12/08/2023
part in stock on the site with a lead time of 2 to 4 weeks (order placed in August, staff on vacation, understandable), problem, the part is in stock, but with the supplier who...is in England. order received at the end of September, beyond the expected lead time, I understand that 1001 hobbies is dependent on its supplier and English customs, but not to display product in stock.
I would like to thank the person I spoke to on the phone, who gave me an explanation and made a commercial gesture, and who was also waiting for his orders (taken "hostage" by British customs/ long live Brexit. Sincerely
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Ingolf P.
Rating: 5 out of 5
following a purchase from 01/10/2023
Fast delivery, everything went well
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Alan C.
Rating: 5 out of 5
following a purchase from 01/10/2023
Tout arrive rapidement et en bon ordre. Everything arrived quickly and in good order..
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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thierry S.
Rating: 4 out of 5
following a purchase from 25/08/2023
Well received the order, the only problem I encountered: two emails and two calls to get information about the order and the delivery date.
once the last call was made, everything was back to normal.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Frédéric T.
Rating: 5 out of 5
following a purchase from 21/09/2023
Hello, HOBBIES tjs au top !!! Parcel arrived earlier than expected, as usual !!!! don't change anything, or earlier if, put more bikes at 1/6 if you can....MERCI Frédéric T
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Chris S.
Rating: 3 out of 5
following a purchase from 01/09/2023
The site, and journey within it was fine. The only issue I have is the French element which seemed unnecessary to me. Good service. Thank you.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Adrien B.
Rating: 5 out of 5
following a purchase from 02/10/2023
attractive promotions easy ordering optimal parcel tracking ( vis relais colis ) delivery times perfectly respected well packaged products in brand specific carton the top would be: improved website menu and search free delivery well under 100€ ( without being premium ) brand specific adhesive tape
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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angélique C.
Rating: 5 out of 5
following a purchase from 03/10/2023
fast delivery and reception, well packaged, site I didn't know but 100% satisfied I'll recommend it
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Helmut H.
Rating: 5 out of 5
following a purchase from 18/09/2023
Prompt delivery. Would be very satisfied. Gladly again.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Hubert C.
Rating: 4 out of 5
following a purchase from 11/09/2023
Nice
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Javier S.
Rating: 5 out of 5
following a purchase from 21/09/2023
Everything was perfect. On time and as ordered. Highly recommended.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Laurent M.
Rating: 5 out of 5
following a purchase from 12/09/2023
VERY GOOD AS ALWAYS, THANK YOU!
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Pierre-Alexandre T.
Rating: 1 out of 5
following a purchase from 03/09/2023
Order incomplete on delivery. An invoiced item was missing because it was unavailable. They shipped as if nothing had happened. When I asked for a refund for the missing item, I was told that my order had been delivered. I explained the problem a second time: radio silence. A third e-mail to explain the situation again. Still no response other than to advertise for new products. Lack of seriousness and consideration for the customer, bordering on fraudulent.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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didier B.
Rating: 5 out of 5
following a purchase from 13/09/2023
very good recovery of the situation on a disputed file (used box, missing parts) everything came back in order after your action.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Éric L.
Rating: 3 out of 5
following a purchase from 06/09/2023
High price compared to the other two sites I use
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your trust. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Alastair M.
Rating: 4 out of 5
following a purchase from 16/09/2023
Delivery times to the UK were OK, given the added complication of Brexit, and there was a brief hold-up due to a query on the import paperwork. On arrival the kits were delivered in a box that was just about adequate, but it and the internal packing could have been better and I feel lucky that there wasn't actually any damage to the contents. Hence only 4 stars rather than 5.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Kevin S.
Rating: 3 out of 5
following a purchase from 11/09/2023
I did receive my last parcel, but it wasn't packed well enough. My product was badly damaged! I hope that you will solve this packaging problem with, for example, cardboard and bubble wrap.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Magali D.
Rating: 3 out of 5
following a purchase from 08/09/2023
We had a reception problem: the parcel never arrived. 1001hobbies took care of it. It took a long time (order at the end of June and reception in September) but in the end, I received my parcel at home. Thank you for your help.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Alessandra T.
Rating: 5 out of 5
following a purchase from 04/08/2023
Excellent products
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Jacqueline E.
Rating: 5 out of 5
following a purchase from 17/09/2023
Clear website, I love shopping at 1001hobbies. Very extensive assortment. A fine company for the hobbyist, also for non-hobbyists of course ;-)
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Joseph Alan H.
Rating: 5 out of 5
following a purchase from 31/08/2023
everything was excellent
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Arn A.
Rating: 5 out of 5
following a purchase from 26/08/2023
Site is easy to navigate and shopping is a seamless straight forward process
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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DR. MARCO C.
Rating: 5 out of 5
following a purchase from 19/08/2023
EXCELLENT...!
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Juan ramon B.
Rating: 3 out of 5
following a purchase from 26/08/2023
Very poor communication and lack of information.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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SimaNaz H.
Rating: 5 out of 5
following a purchase from 22/09/2023
I was wary about the website because I never ordered from it before.
Absolutely amazing job.
Came in an immaculate condition.
Delivery was decent too.
I would definitely 110% use again.
Thank you for the great work.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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