Customer reviews of 1001hobbies

4,2 /5

Based on 40 694 published reviews

5 25,7k 63% 4 6 464 16% 3 2 786 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

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Helene B.

Published on 07/12/2023 à 20h19 following a purchase from 01/12/2023

Speed, routing information

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Jean-Pierre S.

Published on 07/12/2023 à 18h07 following a purchase from 06/11/2023

Long delivery time. Paint missing. Lack of explanations for beginners. A little disappointed.

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Gerard D.

Published on 07/12/2023 à 15h18 following a purchase from 02/12/2023

perfect

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Alain S.

Published on 07/12/2023 à 11h37 following a purchase from 10/11/2023

Satisfied

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Ignacio D.

Published on 07/12/2023 à 08h44 following a purchase from 05/11/2023

when there are no problems, everything goes well

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Jean-Yves D.

Published on 06/12/2023 à 14h54 following a purchase from 28/11/2023

shipment well received from you, but problem with the relay parcel, which refused the package a first time, so two days of additional delay.

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Jaap Z.

Published on 06/12/2023 à 11h02 following a purchase from 01/11/2023

fast correct handling.

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Jean-Paul B.

Published on 05/12/2023 à 23h24 following a purchase from 30/11/2023

Everything is almost perfect except for the delivery to the relay point, which does not take place at the chosen location.

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Jean-Pierre D.

Published on 05/12/2023 à 17h41 following a purchase from 17/11/2023

Shipment arrived on time and in perfect condition.

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Pierre D.

Published on 05/12/2023 à 16h50 following a purchase from 05/11/2023

well received!

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Marie Claire B.

Published on 05/12/2023 à 14h28 following a purchase from 30/11/2023

Perfect 10/10 Bag unobtainable everywhere. Ordered and received in less than a week. I highly recommend the site. Thank you

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Vincent V.

Published on 05/12/2023 à 09h08 following a purchase from 08/11/2023

Fast delivery absolutely top

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Ingo G.

Published on 05/12/2023 à 07h53 following a purchase from 26/10/2023

Everything went well thanks

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Ann B.

Published on 04/12/2023 à 20h23 following a purchase from 16/06/2023

Good experience thank you

Véronique T.

Published on 04/12/2023 à 19h31 following a purchase from 25/11/2023

Wide selection, fast delivery

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Emmanuel H.

Published on 04/12/2023 à 17h46 following a purchase from 20/10/2023

No opinion ..up to now I've always been satisfied but this time a box of horsemen figurines was missing .

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

Mario Vincenzo C.

Published on 04/12/2023 à 16h00 following a purchase from 11/10/2023

perfect

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Philippe A.

Published on 04/12/2023 à 14h30 following a purchase from 27/11/2023

very good and fast

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Deshayes J.

Published on 04/12/2023 à 13h04 following a purchase from 30/11/2023

very good fast delivery

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Laurent G.

Published on 04/12/2023 à 12h51 following a purchase from 30/11/2023

Compliant

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Jean-Christophe M.

Published on 04/12/2023 à 10h10 following a purchase from 20/11/2023

Package poorly taped.

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Paul S.

Published on 04/12/2023 à 08h32 following a purchase from 24/11/2023

no problem, somewhat difficult to estimate/track delivery speed of 1001 hobbies.

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Frederic W.

Published on 04/12/2023 à 08h03 following a purchase from 28/11/2023

Perfect

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Pierre B.

Published on 03/12/2023 à 22h02 following a purchase from 28/11/2023

perfect

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'Delphine+' S.

Published on 03/12/2023 à 21h58 following a purchase from 02/11/2023

Product ok but delivery too long (more than 3 weeks against 1 week announced) and incomplete because 1 of the products was out of stock but nothing mentioned when ordering. Another point for improvement: customer service is very difficult to reach for complaints.

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Isabell B.

Published on 03/12/2023 à 21h00 following a purchase from 02/11/2023

very nice, fast delivery, everything intact, website is well structured, will order again, many thanks!

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Roger W.

Published on 03/12/2023 à 20h14 following a purchase from 27/10/2023

Delivery took fairly long but was worth the wait. Good quality material

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Jean-Pierre L.

Published on 03/12/2023 à 20h04 following a purchase from 24/11/2023

PERFECT

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Christophe B.

Published on 03/12/2023 à 19h03 following a purchase from 29/11/2023

Incredibly fast! And free delivery on the product I bought for my father. Great choice of models, I recommend

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Marion U.

Published on 03/12/2023 à 17h10 following a purchase from 24/11/2023

Everything went very well. Fast delivery, very reliable

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Philippe L.

Published on 03/12/2023 à 13h35 following a purchase from 28/11/2023

R.A.S

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Dominique L.

Published on 03/12/2023 à 13h02 following a purchase from 20/11/2023

Ras, everything's fine

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Kevin S.

Published on 03/12/2023 à 11h54 following a purchase from 28/10/2023

My parcels are in perfect condition. Thanks to the bubble wrap and cardboard. It is very very important to continue like that! Thank you very much. S.Kevin.

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Sophie L.

Published on 03/12/2023 à 08h20 following a purchase from 18/11/2023

Very well packaged and fast delivery.

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Jose Luis F.

Published on 02/12/2023 à 22h51 following a purchase from 16/11/2023

It has a very wide product catalog and the delivery service works well.

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Guffond L.

Published on 02/12/2023 à 18h18 following a purchase from 29/11/2023

All very well: easy site, well supplied, and ultra fast delivery.

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Martine M.

Published on 02/12/2023 à 18h13 following a purchase from 26/10/2023

Too much waiting. Received 1 month after order.

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Dr. Marco C.

Published on 02/12/2023 à 18h08 following a purchase from 27/10/2023

GOOD SERVICE FOR EVERY MODEL YOU''RE LOOKING FOR! A "MUST" FOR EVERY KIND OF COLLECTOR.

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Jean-Michel D.

Published on 02/12/2023 à 12h15 following a purchase from 27/11/2023

fine, transport costs a bit expensive

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Fernando E.

Published on 02/12/2023 à 11h54 following a purchase from 08/11/2023

I requested an item in the 1/24 scale catalog and when I received it it was 1/32, I requested documentation for the return and the received was wrong, I paid the difference to purchase another item and they claimed me several times the payment that was already made, as they recognized in telephone conversation, I received although late that item but then they claimed me several times the payment of the first order that they sent me wrong. It is not to be minimally happy, it was a failure after another and it is a pity because they have items that interest me but with this experience I will look elsewhere.

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